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“Enjoyed our stay” 4 of 5 stars
Review of The Kabiki

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The Kabiki
22, Street 264, Phnom Penh 1000, Cambodia   |  
Hotel amenities
Ranked #17 of 222 Hotels in Phnom Penh
KINGSCLIFF
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Enjoyed our stay”
4 of 5 stars Reviewed October 22, 2008

I love this style of small hotel and myself and 3 children did love our stay here and we stayed 6 nts all together. We love the location, in May 08 I stayed at Pavillion, we felt safe and the staff at the restaurant and bar were wonderful to us. But..... i do agree that the managment were rather aloof. Also the local presence in the pool creates quite a busy atmosphere sometimes. Regardless of the few criticisms i have made I would still stay there again.

  • Liked — Small boutique hotel and the location.
  • Disliked — The pressure of the water in the shower and not much hot water
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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515 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Yackandandah
Top Contributor
103 reviews 103 reviews
59 hotel reviews
Reviews in 62 cities Reviews in 62 cities
111 helpful votes 111 helpful votes
3 of 5 stars Reviewed October 21, 2008

As we had children under 16 we were not allowed to stay at the Pavilion (my first choice) so we were offered the Kabiki instead. This is a sister hotel of the Pavilion so I figured despite the limited number of reviews (which were mostly good), this would be OK.

The hotel is located in a great part of town, just near 240 Street and the Royal Palace and a short tuk tuk from the Riverside (you can walk if you don’t feel the humidity). The hotel itself is quite new and located in luscious gardens. It’s all on the one level so is more like a resort than a hotel, which suited us very well.

The room was large and nicely appointed, although there were some signs of quite poor workmanship in the building of the place. If I were the owner I would be going back to the builder to complain. In part of our room the roof was collapsing and there were signs that the roof had been leaking – they were just completing repairs to it as we checked in. The bathroom also had signs of poor finishing (eg gaps between the shower screen and the wall). These were only minor issues and certainly did not impact negatively on our stay, but I imagine the hotel owners must be disappointed that the building work was of such a poor standard in some of its finishing.

The staff were great. Very friendly and helpful. The front desk staff were able to arrange travel for us and everything went smoothly. The poolside restaurant is very good, making an excellent cocktail, but the menu is pretty much limited to western-style food – I’m sure it’s very good but we didn’t really go to Cambodia to eat pizza or fine French dining. There were 4 or 5 Asian-style dishes and anything we did order was delicious.

My only comment that would be slightly negative is in regards to the pool. If you stay there you need to be aware that it is a public pool – anyone can come in use it, provided they pay the admission fee. This was set at a level that meant Cambodians could not come in but expats can. I have nothing against the hotel management using their resources to maximise their income – it probably makes good business sense. However, perhaps their website should read something like “Guests have free use of the public pool that is located within our grounds” so that there is no misunderstanding. As we were there on the weekend, the pool was very crowded – something like 20 or 30 kids and their parents. This meant that we were unable to sit anywhere near the pool. On the upside, our children made some new friends, which was a positive experience. I guess my main concern was that the pool was clearly not built to take numbers of people that were swimming in it so it was pretty murky most of the time. I guess I was also a bit peeved that we were prevented from staying at the Pavilion because it was too exclusive for us, but shunted off to a sister hotel that was quite happy to let every man and his dog in. I should point out that at $US70 per night it is not a cheap option, either.

Overall though, we had a pleasant time and would stay here again. We’d also recommend it to others, with the caveats mentioned above.

  • Liked — Great location,. lovely gardens, nice rooms
  • Disliked — A bit expensive and too many outside visitors
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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U K
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 20, 2008

No peace and quiet at The Kabiki - this place was over run with screaming children, running riot, all under 6 years old - childrens birthday parties on both days we stayed - no pool towels or seating for hotel guests and very slow lunch time service due to influx of non residents to use the pool. Very disappointed - maybe should decide whether it is a hotel or public amusement water park - unfair to be both

  • Stayed October 2008, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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kabikiPp, manager at The Kabiki, responded to this review, October 21, 2008
Kabiki is located in one the safest vicinity here in the heart Phnom Penh. We have large ground, 2 pools; one for the adults and the other shallow one for the kids, day beds and a beautiful garden. Being so, we accept event bookings with a limited number of persons in a limited number time, from locals and expats who wish to conduct parties with us. But because of this rule not being followed, the management decided to stop accepting any kind of event reservations.
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toronto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 5, 2008

Our stay at the Kabiki was alright. The gardens were beautiful, and the rooms were clean.

In a city that has suffered major turmoil, the Kabiki is a nice getaway.

However, the rooms lacked decaration, and the manager was not too friendly either.

However, we felt safe at Kabiki. Breakfast was okay, but left hungry the 2 mornings that we ate there. The service was extremely slow as well.

We spent an afternoon by the pool as well, and as other reviews have noted, the pool did seem to be filled with non-guests.

The internet barely worked when we were there was well.

Overall I would say the Kabiki was okay, not sure if we went back again if we would stay there.

  • Liked — The gardens
  • Disliked — The fact that the internet did not work
  • Stayed August 2008, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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kabikiPp, Owner at The Kabiki, responded to this review, October 9, 2008
Since September, we started to ask entrance fee for those who would like to use our pool, be it expats, back packers or local. This is to evade having full packed weekends. We, indeed, suffered a bad internet connection from our former provider and now we are using new one that gives 1mb/sec.
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london
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 27, 2008

it was a nice hotel, but money was stolen from our room and the manager was not helpful and rude and disrespectful and did not take the matter seriously!!... not what you expect from a really nice looking hotel.......

  • Stayed June 2008, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabikiPp, Owner at The Kabiki, responded to this review, September 1, 2008
Kabiki has safe in each and every room. There’s even instruction attached to the volt itself on how to do it and guests can freely ask the management how to deal with it if they wish a thorough assistance and we are always willing t cater them.
Kabiki, indeed, is located a hundred meters away from Royal Palace, Silver Pagoda, National Museum and street 240. Few more steps and you’re in the Sisowath Quay (Riverside) where varieties of Bars, Restaurants and boutiques you can choose from.
We are pleased and flattered having considered as a hotel even if we’re really a boutique hotel, and so we find it off to be compared to 5 star hotels and the like.
Furthermore, you can always check previous reviews for any justifications.
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Toronto, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2008

The place has a very relaxing atmosphere in that it is on a very quiet street and only has about 11 rooms. The garden is nice with good pool.

We stayed in one of the rooms inside the main building. It was decorated well and quite comfortable.

The location is very close to the Royal Palace and the National Museum. For those that like to do a little shopping, Road 240 is closeby as well.

The hotel does have free internet but it was quite slow when we were there.

Overall, a very pleasant place to stay.

  • Liked — close to main sites yet in quiet area with a pool
  • Stayed August 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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Melbourne
1 review
4 of 5 stars Reviewed August 15, 2008

Stayed here after Sihanoukville during a quick stopover in Phnom Penh, in late July 2008.

Thought this was a lovely boutique hotel in a quiet location. Have just read a review that criticized every aspect of this hotel. Am not sure what country this reviewer thought they were in, or what they expected, but our experience was completely different.

Granted, the rooms did not contain the 5 star luxury appointments as you’d expect from the Raffles or Hyatt etc, but they were certainly much more atmospheric than generic and bland Westernised hotel chains.

We found the rooms to be spacious, clean and minimalist, with courtyards out the front. All the basics were on offer including TV, A/C, fridge etc. A pleasant change was the option of ceiling fans, as well as the ever-present air conditioning.

The pool area was excellent to come back to after a long day. Great location near 240 as well. Staff spoke excellent English and were very helpful.

Would definitely recommend a stay here if you looking are for a boutique hotel with a bit of culture.

  • Stayed July 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Additional Information about The Kabiki

Address: 22, Street 264, Phnom Penh 1000, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Phnom Penh
#10 Romantic Hotel in Phnom Penh
#20 Best Value Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Number of rooms: 11
Official Description (provided by the hotel):
The Kabiki is a green oasis, located right in the middle of the city, between the Independence Monument and the Royal Palace. The park is planted with exotic species and has a large swimming pool, with a shallow pool for the children. Most rooms have each their own private garden. A garden restaurant and bar serves food and cocktails around the pools. ... more   less 
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Also Known As:
The Kabiki Hotel Phnom Penh
Kabiki Phnom Penh
Kabiki Hotel Phnom Penh

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