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“Terrible, don't stay here.” 1 of 5 stars
Review of Khmeroyal Hotel

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Khmeroyal Hotel
3.0 of 5 Hotel   |   383 Sisowath Quay, Sangkat Chey Chumnah, Khan Daun Penh, Phnom Penh, Cambodia   |  
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Hotel website
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Hotel amenities
Special Rate
$22 (USD)
Ranked #105 of 223 Hotels in Phnom Penh
Fairfax, Virginia
2 reviews
2 helpful votes 2 helpful votes
“Terrible, don't stay here.”
1 of 5 stars Reviewed October 7, 2010

Unless you are travelling on the cheap, don't even consider this place. Dirty old rooms, hot water heaters that burst in your room and minimal security (door keys work on multiple rooms). One good thing is the roof top terrace with nice views of the river.

  • Stayed November 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khmeroyal, Owner at Khmeroyal Hotel, responded to this review, September 12, 2013
Respond to Tripadvisor.com on Oct 7, 2010 by owner
“Terrible, don't stay here.”
Dear Reader,
Under new management, i checked all complaints on tripadvisor and the problems. i found out 1-all rooms are clean as the pictures on
http://www.khmeroyal.blogspot.com/2013/09/responded-to-tripadvisor-guests.html
2- all locks are different keys and all locks are expensive, bought from lock shop.
Maybe this customer is drunk and can not control them self.
We are welcome to this customer back to Khmeroyal Hotel to inspect and tell true, we offer 1 day free stay.

Thank you for your information.
Best regards,
Mr. Yourin Ngim
Owner of Khmeroyal & Neak Pean Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Papamoa Beach
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 30, 2010

stayed here in Nov 09 after looking at most hotels along the Tonle Sap rivefront. rooms were standard but ours were very clean. great views with large opening windows (if you get a riverfront room) Met the owner who organised accomodation for us in Siam Reap at the other hotel he owns (Neak Pean) also organised a driver for us who took us up to Siam Reap and drove us around for 4 days, then bought us back to Phnom Penh. All in all, I would definately stay there again.

  • Stayed November 2009, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed February 20, 2010

The hotel room was amazing, with clean sheets and bathroom. Fantastic view of the the main road and Mekong river. You can enjoy the buzzling city down below with children doing breakdancing and street stalls. Down side of a tiny sized lift for 3. But an overall good stay for affordable prices.

Stayed February 2010, traveled with friends
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Waikato
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2010

We're a family of three and had a large room that overlooked the Meekong for $45US. It had a restaurant on the rooftop and breakfast was included in the price - buffet with a reasonable selection of both asian and western. Yep the rooms weren't the cleanest but definitely not the worst we looked at. Huge windows in our room so it was great watching all the boat traffic on the river, and all the locals by the river in the evening. We found the staff at this place extremely helpful, nothing was too much trouble - looked after our luggage at reception till our bus came etc. Also has free internet in the lobby - 3 computers.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed December 6, 2009

we made the fatal mistake of allowing our taxi driver to recommend this hotel. it has nice views of the river but that's about it. the room was big but it was filthy - loads of rubbish under the bed (the staffs' children used the rooms during the day as a kind of creche). the beds were like sleeping on boards. the breakfast was terrible. they lost some of our washing and then denied we'd ever handed it to them (it was found eventually but i had to argue) and then, to top it all off, the plumbing system above our room sprung a leak and we had a water feature in our room. Plus it wasnt cheap. The only upside was that the staff did seem friendly unfortunately they were just clueless. Our top tip? do your research and stay somewhere else - there are some great boutique hotels in this city. We went up to siem reap for a couple of days and when we came back we stayed in the FCC - boy what a difference and for only USD12.00 a night more than this hotel.

  • Stayed March 2009, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich
Top Contributor
66 reviews 66 reviews
41 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 4, 2009

We have been at the Khmer Royal Hotel for the first time. The location ist nice, just along the river. The rooms are okay, only cleaning is really weak, the rooms are not up to the standards we expect.
We did not try the food as there was only a Lebanese restaurant adjacent to the hotel.

  • Stayed November 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 8, 2009

I stayed in this hotel 2 days, actually, i am in my room right now. The hotel has something strange, you don't feel very secured in a way i can not explain : the manager offered me twice "massage" in my room, even late in the night ! I just refused and he didn't insist. The breakfast is not good at all, except if you eat bred, butter and jam. Despite these points, if you take a room with river wiew, it's a clean and good location one. But, i recommend to choose between Guesthouses (for the charme) and good hotels (Le Pavillon, Le Bougainvillier, etc..) and nothing between. Enjoy !

  • Liked — nothing or maybe the elevator !
  • Disliked — the rest
  • Stayed August 2009, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Khmeroyal, Owner at Khmeroyal Hotel, responded to this review, September 19, 2013
Khmeroyal, Owner at Khmeroyal Hotel, responded to this review
September 19, 2013
Reply to Tripadvisor.com on August 8, 2009 by Owner
“Poor and desuet hotel”

Dear Guest,
Thank you for your feedback regarding Khmeroyal Hotel. I am certainly disappointed for your stay was not the best that it could have been. I would like to apologize on behalf of the previous management and its team for your stay.
Now, under new management standard procedure would be to offer an upgraded rooms and the refurbishment of our guest rooms is done, as well as changed all new lamps, new curtains and our lobby, bar and Restaurant always clean. We have taken steps to insure all rooms are up to our high standards inspection before check in customer including clean and secured. We have also replaced 4 new computers with high speed internet and Wi-Fi in the lobby with AC. For seeing the change please Click, http://www.khmeroyal.blogspot.com/2013/09/responded-to-tripadvisor-guests.html

Best regards,
Owner of Khmeroyal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Khmeroyal Hotel

Address: 383 Sisowath Quay, Sangkat Chey Chumnah, Khan Daun Penh, Phnom Penh, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #105 of 223 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Khmeroyal Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Khmeroyal Phnom Penh Restaurant & Bar Open-aired lunch and dining on the Basac & Mekong riverKhmeroyal VIP. upstair with AC. the best views on riverside, just step out a few minutes to King Palace, national museim & silver pagoda.The Khmeroyal menu introduces generous flourishes of traditional real Khmer flavors. While the menu is still built on Khmeroyal main-stays such as Angkor & Cambodia national draft beer with free salt-chili roasted peanut, deli-fresh sandwhiches, buger and khmer-made pizzas, the heart of the menu remains a finely crafted blend of Asian, Mediterranean and Western-influenced flavours.Open Bar on river serves all kinds of can cold drinks and beer, Kifo drinks menu and beers & wines in 24 hours, with comfortable chairs to sit and relax, look to Basac & Mekong river and a lot of tourists walking on riverside.Open Daily 6a.m. - MidnightHappy Hour 5:00 - 9:00 p.m. ... more   less 
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