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“Just don't stay there” 2 of 5 stars
Review of Phnom Penh Hotel

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Phnom Penh Hotel
3.5 of 5 Hotel   |   53 Monivong Boulevard, Sangkat Srah Chok | PO Box 1131, Phnom Penh, Cambodia   |  
Hotel amenities
Ranked #99 of 233 Hotels in Phnom Penh
Hobart
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Just don't stay there”
2 of 5 stars Reviewed January 18, 2013

At first glance this elegant looking hotel will impress you. Walk thru the front door, however and the story changes.

Arriving mid afternoon, tired after a long flight, we were told we would have to wait an hour for our room to be made ready. When we finally got there we found a number of issues that just made staying here hard work. For example, the only way to turn off the bedside light in our "Superior Room" was to take a cloth and unscrew the light globe. Reverse this procedure to turn it on. Just perfect for those nocturnal visits to the toilet.

Never mind, after a nap how about a swim in the hotel pool, advertised as open until 10:00 pm - but before 8:00 pm it was already closed.

Just don't stay there. There are many better less expensive options.

Room Tip: Sorry, can't advise on a good room - definitely not 2016
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  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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274 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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English first
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 7, 2013

I paid $70/night for a business trip of 7 days. The hotel is right next to the business district, so it was very convenient for me. The room was average and i found a cockroach on the 4 night in the room. Housekeeping and room service is good and prompt. The restaurants are good, they have a evening buffet for $19, expensive but the food is of good quality and has a large variety. The breakfast buffet is good, has a huge variety. Swimming pool and gym is good. The worst part about this hotel is that the internet was available for only 2 hours for the whole week. Huge, huge negative point for a business trip

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 4, 2013

The room is big and comfortable. There's a jacuzzi bathtub in the room. But I feel the jacuzzi is not meant for asian size. I had some trouble trying to get the water jet on my body. Maybe it's for bigger sized people. And there's a big breakfast spread. A good place for business meetings.

  • Stayed February 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
146 reviews 146 reviews
49 hotel reviews
Reviews in 78 cities Reviews in 78 cities
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed December 29, 2012

Having superb hotel experiences throughou Vietnam and Cambodia, this hotel was a bit of a let down.
The bedside lighting controls (one side only) were uneccesarily confusing, so that I had to try all the switches with various lights going on and off until I found the correct combination. My wife, who had dropped of earlier, was unamused by the lights display!
A strange elevated shower unit was also host to a bewildering combination of controls, few of which seemed to function.
Seemed like the result of a decade old refurbishment, whic didn't enhance anything.
Overall, the levels of amenity and service were somewhat short of the norm for the region, although buffet breakfast was OK.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
40 reviews 40 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 16, 2012

As part of a charity bike ride from Vietnam to Cambodia, we stopped off at this outstanding, fantastically and unexpected ostentatious hotel. On arrival, tired and our strength sapped by the unrelenting heat, we trudged, in our cycling gear, into this luxurious haven. We immediately encountered hundreds of army and police personnel armed to the teeth. As we moved through the main doors, we traversed, under the light of a gargantuan chandelier, a security check. We all wondered what was going on. We got our room keys from the huge, dark wooden, reception desk area, manned by incredibly good-natured, professional staff, next to an equally massive and elegant looking dining room and headed for the elevator. Once again, we were accosted
by security who politely informed us to get off the red carpet! As it turns out, and, if this is any indicator as to the quality of this hotel,the Prime Minister of Cambodia was arriving shortly! Apparently, he intended to wait for Barak (Yes, POTUS) who was on his way as well! So, giddy with excitement, we lurched to our rooms. On my
floor, there was that understated luxury that seemed to envelope you in sophistication and class. I realized this slowly that this place was very, very special. I entered my immaculate room and immediately observed a massive bed and a great view overlooking the approach to the hotel. Elegant furniture, again with the dark wood theme plus the usual assortment of gadgetry made this tired rider feel very much at ease. I then entered the bathroom and it was simply jaw dropping. The shower/bath had a computer in it! Why? Well, to activate the water jets, effectively simulating a sort of jacuzzi/massage scenario. Just what the doctor ordered! Returning back to reception, we went into the main bar. the decor was low lights and comfortable chairs. We were served by the most amazingly courteous and helpful staff. The bar had a little stage on which a singer performed gently in the background and all the aches and pains of the day seemed to simply drift away. The next day, we had breakfast and the dining room was opulent in look and feel and they had every variety
of breakfast you could imagine. If you are staying in Phnom Penh and fancy a bit of serious luxury and some "dignitary spotting", managed by incredibly nice and professional people then you MUST go here. I know I will.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 4, 2012 via mobile

Arrived here quite late in the evening so didn't get to use the pool as was only here for one night - stayed in a very nice room, slightly dated but that made it interesting - clean, nice bathroom - although the bath was small if you are tall like me, lovely lobby and great restaurant which serves not only good traditional food but club sandwich and chips if you've had enough of foreign food or suffered a dickie tummy! Would definitely recommend!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
69 reviews 69 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 10, 2012

Alibi Guest house is centrally located just near the Palace & only a 10 minute walk to the Riverside & 240 street etc. The rooms are basic but offer everything that one requires (aircon,tv, bathroom) with a lovely courtyard to enjoy a meal and at the price, I think very good. The staff were warm & friendly & the owner 'Christian' was very helpful. I was able to leave some luggage here for 2 weeks which made my travelling to the coast a lot easier. I would not hesitate to stay here again if visiting Phnom Penh.

Room Tip: There are lots of stairs to the top floor so if that is a problem request a lower floor.
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  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phnom Penh Hotel

Address: 53 Monivong Boulevard, Sangkat Srah Chok | PO Box 1131, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #99 of 233 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Phnom Penh Hotel 3.5*
Number of rooms: 407
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