Don't use your credit card here! The only place I have used my card in Cambodia - the same day money was taken out of my account in Indonesia!!!!!!!!!!!!!!!!!! Be warned..........
Also very annoying, all morning from very early, the floor telephone kept ringing loudly to talk to cleaners etc. No chance of a sleep in.
Stay as far away from the lift as possible - thats where the phone is located.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 14, 2013
Dear value customer
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We would love to say many thank to you for choosing our Queen Wood hotel as your accommodation choice while your stay in Phnom Penh .
We sincerely apology for what happened and thanks again for your important time to write this review on TripAdvisor to share your experience with the other visitors about the problems since you check in till you check out . Let me clarify each problem as below
As we are very new just 3 weeks on service while your stay ,our restaurant and bar construction still need to do small thing to have it done properly that is why there are some noisy some time but now every thing is done with the beautiful restaurant and with nice food and drink.
For the bell ringing is also our first trial at that time when we call to one room at the same time a few room ringing as well . Now we have it fixed properly . It works very well now .
And for the card problem , we really aware about it and cooperator well with the bank and the machine only take the amount of money that you sign . The bank also control this process as we can not over charge you by the paper you sign .
Hopefully we can service you , your friends and family in the near future as we have been improving our services for the customer satisfaction during their stay in our hotel .
We all looking forward to see you and we will service you the best .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.