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“Amazing service;)” 4 of 5 stars
Review of One Up - Banana Hotel

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One Up - Banana Hotel
2.5 of 5 Small Hotel   |   Z9-132, Street 51 | BKK1, Phnom Penh 12302, Cambodia   |  
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Hotel amenities
Ranked #2 of 273 Phnom Penh B&B and Inns
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Amazing service;)”
4 of 5 stars Reviewed August 16, 2013 via mobile

5++++ stars to the service!
Friendliest hotel staff I have ever met.Super helpful and always there for you. Many thanks to Mr Sunrise and his team:) You guys made my trip memorable!
Clean rooms, good location, what more can you ask for at this price?

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, August 17, 2013
Hi joywu192, thank you for your kind words on the service level of our staff. Yes, we do go that extra mile to give our customers the feeling they are taken well care off and that this not only a spotless clean but also a secure and safe place to spend those few nights they are here in Phnom Penh. Thank you, hope to see you back some day!
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280 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Manchester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 9, 2013 via mobile

Stayed here with my boyfriend (Patrick) when visiting Phnom Penh. It was a lovely surprise, hidden down a quiet back street.
The staff were absolutely great, truly lovely people. We were greeted with delicious drinks on arrival and the staff were very informative with organising trips and organised our sleeper bus and a tuk tuk for visiting the sights.
Rooms were fantastic too, spotless and gorgeous. The roof terrace overlooking the independence monument was nice too, a shame about the rain!
Great location as well, round the corner from the independence monument and near lovely restaurants and cafes.
Thank you for a lovely stay. Would recommend to anyone visiting Phnom Penh.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, August 11, 2013
Dear Ella- T T,
Wow .... your review is a wonderful compliment for our little hotel but more so... for our staff. We have passed on your remark about our spotless and gorgeous rooms to the responsible person at our hotel. She showed a huge smile from ear to ear after receiving the compliment from Mr Arun our General Manager :-)) We are very proud on our staff, they work with their heart, truly motivated to make sure our guest have a wonderful stay in our hotel, in this city, in this country. thank you so much for your recommendation to other travellers!! Warm regards and safe travel!
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Leuven, Belgium
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 9, 2013

I've seen a few rooms at the hotel and it's always clean and well furnished. Good location with a lot of eateries nearby. Mr Arun, mr Siritha and the other staff are always friendly and helpful.I hope to be back soon again.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, August 11, 2013
Hi PatrickLeuven, thank you for your review, very much appreciated!! We hope someday you'll write "I have by now seen ALL the rooms" :-) Mr Arun and Mr Siritha are looking forward on your next stay! kind regards from everybody at One Up!
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Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 1, 2013

Hotel is gorgeous, lovely modern room with all extras - tv, tea, coffee, robes etc, bathroom was great, lovely rooftop chill area. So the hotel is worth staying at enough just from appearance/ cleanliness but what really makes it is the staff. Unbelievably nice people who are so helpful. Always greet you asking how your day was, remembering everything about you. So helpful organising trips, visas, etc, my boyfriend even went with the receptionist to get his hair cut with him, being taken on the back of his moped- and got dropped off at the driving range for free! Guy also let us have a range of movies for free instead of charging us. We would definitely stay here again.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, August 2, 2013
Hello Smurf3005, thank you for your kind review. Great to read your positive feedback on our staff, yes, at 1 Up Hotel we do go that extra mile for our guests :-)) on the back of the moto or (if we have to), we'll carry you on our back! It was a pleasure to have you stay with us as guests and we do hope to see you or any of your travelling friends back someday! All the best to both of you, enjoy your travels!
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Perth, Western Australia, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 25, 2013

arun and his team certainly make staying here like being in a home away from home cannot fault their service and attention to detail i will be back next year and every other time i visit. the hotel is close to independance monument and heaps of nearby restaurants and bars

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, July 30, 2013
Hello Douglas,
thank you very much for your wonderful review. Arun and his team are already looking forward to your next visit :-) They send their warmest greetings and said it was a pleasure to have you as our guest!
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Bali
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 20, 2013

Nice, clean and quiet rooms and the roof terrace is great. I have been coming to Phnom Penh for many years and like to be in the BKK 1 location and it's so nice that One Up is tucked away down a quiet lane off 51 Street.
Nearby 278 Street where there are many other guesthouses, it has also become quite noisy with the bar scene there. But it's a short walk away if you wish to venture there in the evening.
The staff at One Up are very welcoming and helpful. They make you feel at home I highly recommend this little oasis.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, July 30, 2013
Hello AlamAsia, thank you again for your constructive feedback here on TA and by email. The tips you supplied us to further improve our hotel were highly appreciated and we already gave follow up to your remarks. We're happy to see you return to our little, tucked away, quiet hotel. Arun sends his warm regards to Bali! :-))
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Lima, Peru
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 19, 2013

Comfortable, nice room, nice bathroom, good location, good service.
We had a wonderful two nights stay in One Up hotel, it has everything you need to have a pleasant stay and nice and enjoyable nights.

The service was excellent, they helped us with everything we needed, like maps, getting tuk tuks, laundary etc.
It has a really nice terrace in the last floor with a nice view. Cold drinking water in the room for free, cable tv, aircon, comfy bed.
I recommend staying in One Up hotel , is the best choice!!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heng S, Owner at One Up - Banana Hotel, responded to this review, August 2, 2013
Hello Anicorrochano,
at 1 Up, we were really really happy to read your review, thank you very much for that. Especially the part about our Rooftop Garden. Indeed .... a great place to sit and enjoy a drink after a dusty and tiring day exploring Phnom Penh City. We recommend everybody to go up there after a day of running around town. Just ask any of our staff for whatever drink you'd like to have served and they will be happy to bring it to our lush Rooftop Garden. You'll find some nice pics of our garden on our fb page, check it out! Kind regards from 1 Up Hotel!
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Additional Information about One Up - Banana Hotel

Address: Z9-132, Street 51 | BKK1, Phnom Penh 12302, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Airport Transportation
Hotel Style:
Ranked #2 of 273 B&Bs / Inns in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — One Up - Banana Hotel 2.5*
Number of rooms: 13
Official Description (provided by the hotel):
We have 14 great rooms, two with private balcony, and two on our beautiful rooftop. All our rooms feature: Mini Bar, Air Conditioning, In-room WiFi, 32" LCD TV, Kitchenette with fridge, Kettle Tea and coffee in room, Walk-in shower with hot water, Daily cleaning service, 24-hour security. ... more   less 
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