The hotel is stunning and unique. The pool and restaurant area are beautiful. It would have been one of our best stays in South East Asia had it not been for the problems we had at the end.
The service was generally poor when the belgian ownners were not around. It seems as if te training of the staff was behind the problem. The big exception was Sam who seems to do a bit of everything from cooking to carrying lugague. He was extremely professional (even more so than the owners) and tried hard to apologise for the hotel's mistakes.
Apart from minor details like getting orders wrong and having to wait almost an hour and a half for breakfast, the main problem was with our checkout.
The receptionist, who spoke poor English, made several mistakes on our hotel bill. When we had already checkout and half the group had left the manager asked us to pay the difference. We were not in a position to do so as the paying party had left and the manager could not show us any receipt of what had been paid. In order to convince us he very unprofessionally used the strategy to say that the poor recepcionist would have to work weeks to make up for it or be fired. These are internal issues that should not be used to make a client feel bad. He was also very stern and rude with the recepcionist in front of us and very unapologetic to us.
Clearly half the problem was that she did not have proper training or supervision, and this fault rests with the owners.
We paid what we could and left. We left disillusioned with what should be a fantastic hotel.
- Official Description (provided by the hotel):
- The Governor's House boutique hotel in Phnom Penh - the most luxurious and exclusive place in Phnom Penh.The Governor’s House is an exclusive boutique hotel with 12 rooms in an elegant colonial-style mansion located in the heart of BoeungKeng Kang I (BKK I), an area which is known as the best residential area in downtown Phnom Penh, located just a 10 minute drive from the Riverfront. The hotel is only a short drive to the Independence Monument, the Royal Palace, the Silver Pagoda and the National Museum.The hotel was once home to a senator of Phnom Penh and is an old style architectural beauty; tastefully furnished with all original colonial antiques. The hotel shows the exquisite taste in the interior design as directed by the owner, an award winning and internationally recognised interior designer. This boutique hotel offers a perfect balance of colonial style elements combined with modern amenities. With three stories in a Victorian style building, the hotel is inspired by the Asian architectural treasures of ‘The Strand Hotel’ of Yangon, ‘The Raffles Grand d’Angkor Cambodia" of Phnom Penh and the ‘Oriental Hotel’ of Bangkok while still maintaining its originality. The owner recognises the needs of the 21st century business traveller and offers free wi-fi, daily newspapers and an excellent 24 hour concierge.The Governor's House offers an outdoor pool, a restaurant offering breakfast (a la carte menu), lunch and dinner with both outdoor and indoor seating, and balcony space to relax and enjoy the views. ... more less
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