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“Enjoyed the stay” 4 of 5 stars
Review of The Frangipani Royal Palace Hotel

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The Frangipani Royal Palace Hotel
4.0 of 5 Hotel   |   27, Street 178, Phnom Penh 12300, Cambodia   |  
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Hotel amenities
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40% off room rate
Ranked #59 of 223 Hotels in Phnom Penh
San Francisco
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
55 helpful votes 55 helpful votes
“Enjoyed the stay”
4 of 5 stars Reviewed February 10, 2013

Spent three nights here. Location is great, overlooking the new cremation grounds for the late king and next to the Royal Palace and National Museum. Yes the design is a little odd, and the open layout and uncarpeted floors does result at a bit of noise, but we didn't find it intrusive. The hotel is upfront about their service, saying in their room guide that they try to recruit from underprivileged backgrounds and therefore English may not be great, but we found that with a little patience, everything could be sorted out and the staff were unfailingly friendly and smiling. The one drawback we found was that there is only one elevator and with eight floors with 12 rooms each that did not seem to be enough although to be honest we never had to wait too long. Unlike other reviewers, we found the wifi fast, and the breakfast buffet was fine.

Room Tip: If you can afford the extra, go for a "suite" with a balcony - ours was not really a suite...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Berlin, Germany
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2013

The Hotel just open couple of month before.I know what the other guest say about the Hotel and the points that the Hotel is not ready. But come on. This is everywher when a Hotel open, even in a 5* Hotel and the Team have to grow. We had 3 great nights in the Frangipani Royal Palace.The rooms are nice designed. We had a garden Suite which had a amazing view to the Royal Palace and the Mekong. The Pool is so nice and refreshed after a City Tour. The Sky Bar is Amazing as well and offer a Happy Hour every night. Also from here a great view to the Palace which is beautyful illuminated. Breakfast with many option and delicious. The location in street #178 is perfect. We enjoy every night in the Gay Bar 2Colors around the corner with really funny staff and a Drag Show on Thursday Night. If we are coming back to Phnom Penh we like to come back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed February 8, 2013 via mobile

I have to agree with some of the more negative reviews. Cons - quite noisy due to bad layout (all floors open to main stairway), never really had hot water, wifi very slow, pricey for what you get. Pros - good location, helpful staff, good bfast buffet with omelet station and soup station. Decent place though you can do better for less.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Phnom Penh, Cambodia
1 review
2 of 5 stars Reviewed February 7, 2013

The staff were helpful. But for $81 a night i found this place overr piced and punching well above its weight. The hotel has a half finished feel about it: the fixtures and fittings in the rooms are cheap and already showing signs of wear. My key didn't quite fit and to open and close was a wrestle. I tried to have a bath but the water drained away almost as long as quickly as i could fill it. The water in the hand basin however wouldn't drain away and was stained and old looking already. It took nearly half an hour for the bath water to eventually run hot. In the morning the shower water was cold despite being at full heat setting. The rooms aircon turned itself off repeatedly during the night. The price for taxis, and tuk tuks are almost double much the average price. Maybe such prices to be expected from a luxury hotel. But this shoddy and cheaply finished and badly designed hotel is not such a place.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 4, 2013

The hotel was not what we booked for. Our initial booking through booking.com was for Frangipani Villa 90, but for the second time during this trip to Cambodia the booking agent FAILED to secure us the rooms. Luckily the hotel has a few hotels in Phnom Penh and we were transferred to Frangipani Royal Palace within the same evening. Thank you.

The hotel was great, new, posh, clean with good ambience. Staff was extremely helpful and we were grateful for their courtesy. We were also lucky to be part of an international event when Cambodia held the cremation ceremony of their late king. HOWEVER, I must say that the hotel, despite their effort to do their best, should have been more prepared.

There was no notice of roads closure made public to the guests, no information on time for when guests can leave or enter the area and etc. Everyday, we had to pass a few security check points before getting into the hotel. But the hotel places staff to help guests carry our bags, which was very handy but walking for 10 mins after a tiring day can be very challenging, especially with younger children. Plus the pool was closed for our entire stay but there was a notice for this, so we think that's fair.

On the 4th of February, my 12 year old daughter was denied entry into the nearest street leading towards the hotel and she and my brother had to wait for 7 hours from before granted entry to the hotel street. As for the rest of us, we were stuck in the room with my 2 year old son, who, to make it worse, had diarrhea and ran out of diapers. The pharmacy next to the hotel block was close without any notice and as we only eat halal food, we had to starve for the night too as we were told that once you leave, you can never come in..... at least until the security officials come to their senses and are able to treat hotel guests fairly, considering that we are guests who have paid a considerable sum for our rooms.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 3, 2013 via mobile

Stayed here for a few nights and would agree with others that the location of hotel is great. Staff are very friendly and helpful, although it did take three separate conversations to sort out our transfer to the airport.
It's a shame that this hotel is let down by the quality of workmanship. The decor and furnishing are of a poor quality and electrics haphazard. There has been little thought to where you might hang towels in the bathroom or indeed where you might collect or deposit a pool towel.
The roof top pool was lovely but not enough sun loungers and the bar was a bit soulless.
Overall a nice enough place to stay, but needs to smarten itself up if it wants to justify its price tag.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Southern Finland, Finland
Top Contributor
120 reviews 120 reviews
60 hotel reviews
Reviews in 53 cities Reviews in 53 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed February 3, 2013

This new hotel has for sure many things which are not yet operating perfectly.
Even the construction is partly unfinished or has been done hasty.
Our room was spacious and there was a lot of depository, though only four hangers for two people. On the terrace there is a jacuzzi, so I do not understand why to have a bath tub in the bathroom instead of shower. The only mirror is in the bathroom.
During our eight night stay under sheets were changed only once, last night.
Lobby and restaurant area did not please my eye, everything seems so unfinished, breakfast room was packed with tables but without decorations. Reason why there was nobody for dinner. Breakfast itself was decent.
Hotel has only one elevator for both customers and staff and that makes it slowish.
Service is most pleasant and good-natured that is why I feel sad to write negatively, but maybe this for making things better.
Location is absolutely The Best in Phnom Penh.

Room Tip: Royal Suite has a great terrace.eith privacy.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Frangipani Royal Palace Hotel

Address: 27, Street 178, Phnom Penh 12300, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #59 of 223 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Frangipani Royal Palace Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Frangipani Royal Palace Hotel is situated in the heart of Phnom Penh on the edge of the citys art district and couple of minutes walk from the bustling river front area and the historic Royal Palace.With a roof top pool and restaurant, our own spa, and spacious, comfortable rooms, the hotel is the perfect base from which to explore Cambodia’s capital. ... more   less 
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