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“Not great” 3 of 5 stars
Review of Sunway Hotel Phnom Penh

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Sunway Hotel Phnom Penh
4.0 of 5 Hotel   |   1 Street 92 | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia   |  
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Ranked #47 of 223 Hotels in Phnom Penh
London, United Kingdom
Top Contributor
53 reviews 53 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
58 helpful votes 58 helpful votes
“Not great”
3 of 5 stars Reviewed April 15, 2014

Stayed 2 night in February as was recommended by our tour company. The hotel is a little tired and could do with updating. We noticed a sign in the lift saying the hotel has a non smoking policy with effect from 14 January. I myself smoke but my husband does not and he said it felt smokey in the lounge/bar and lobby area.

The room was clean and tidy but the bedrooms do need updating especially the bathroom. We noticed one bedroom opposite ours had white furniture compared to our dark furniture so perhaps they are updating the rooms.

Our evening meal was ok. Came some half hour late even through everyone else in the restaurant had been served. Breakfast was ok but no eggs on offer. I had to ask the chef to get the toaster to work but that was not heating properly so no toast.

The hotel has a good location not far from the river front where there are many restaurants, bars and food stores. You can walk but take you life in your hands as the roads are busy with every form of transport. If you want to take a tuk tuk they are just outside the hotel. The hotel is opposite the American embassy and yet on the park area in front of the hotel there are prostitutes there all day and night.

No pool and only balconies to deluxe rooms.

If this hotel was updated then we would probably give it another go if we returned to Phnom Penh.

Room Tip: Go for a deluxe room with a balcony
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Sir/Madam,
Thank you on the feedback and kindly allow me to clarify on some of the comments posted;
a) Non Smoking- all our guest rooms and public areas are designated Non Smoking, however smoking is permissible at the enclosed Smoking Room in the lounge and external porch area
b) Breakfast egg- available and served fresh, any style, from the buffet egg station
c) Guest room - work in progress, to upgrade the overall fixtures and furnishing
d) Dust park area- the authorities are diligently working to eradicate the ill social activities
Meanwhile necessary improvements have been taken on and we hope to welcome you back soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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506 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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English first
Perth, Australia
Top Contributor
79 reviews 79 reviews
56 hotel reviews
Reviews in 59 cities Reviews in 59 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed April 13, 2014

We overnight at this hotel and upgraded from a double deluxe room to one with a balcony as we like to sit outside and enjoy a drink and coffee in the morning- very minimal cost. Check in was smooth and efficient with english speaking staff that could not do enough for us.
Our room was large with a huge bed and very efficient airconditioning. It is equipped with TV, room safe, free wifi,frig, and a welcoming basket of fruit.
It is centally located with lovely parks nearby and not far to a mini mart and restaurants.
The furnishings were modern and spotlessly clean- even have a maid to come and turn down your bed for you (if you find that task too difficult!!!!!)
I would stay here again and recommend it -- I did not counter any of the negative issues raised by other reviewers

Room Tip: Depending on whether you like a verandah or not you need to pay a little extra ($20)
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Sir & Madam,
G'day and thank you for staying with us and for the pleasant and encouraging feedback.
Meanwhile we do hope to be able in welcoming both of you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 10, 2014

We only over-nighted here in transit to Siem reap and as soon as we arrived, began to wish we had a little more time here.

We disembarked at a Boat terminal from a fast boat that we had taken from Cau Doc in Vietnam.

Transfer to the Hotel was smooth and we had an excellent guide, a vivacious Cambodian woman named Len. She was uber-professional and right on the ball the whole time and very personable to boot.

We checked in and headed straight to the Royal palace which is an excellent attraction. Unfortunately our schedule did not even allow us much of a look around Pnomh Penh,.

Cambodia has always been a bit of an enigma to me and although a few days in Siem Reap filled in a lot of gaps i want to find out more about why this is such a tortured country and still has not realised proper self-determination, instead being run as a proxy of Vietnam when clearly the will of the people in two elections has not been respected.

The hotel was well up to expectations, well appointed comfortable clean and airy.

We had breakfast only in the Hotel but it was well presented and of a good standard catering to both Western and Asian tastes.

We had an early transfer for our flight to Siem Reap and we bade farewell to the irrepressible Len at the airport.

I would come back to revisit Phnom Penh and would be more than happy to stay at th Sunway again.

Room Tip: None particularly - we had no complaints and slept like tops. Stayed here overnight Sat 5 / Sun 6th...
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  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Mr. Steve,
Glad to receive your positive and encouraging comments and we hope to welcome you back soon for a longer stay, in the near future. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 9, 2014

We stayed at this hotel for one night. It was a bit tired again, but the room was ok although the shower did leak and spill over the floor as it was in a bath. People very nice and the breakfast was nice. We had a bar to have a drink in which was pleasant. No pool at this hotel though, but as we only stayed one night it wasn't important. Pleasant hotel every thing lovely and clean.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Ms. Christine,
Appreciate the encouraging comments and hoping to welcome you back soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 4, 2014 via mobile

Thank you for your professional staff and wonderful service. The morning breakfast was a delight and always fresh. Plenty of time to sleep in and still make it for food. I can't wait to come back again.

If possible, either an extra fan is requested or a de-humidifier for the room. I could seem to get the room cool enough for personnel comfort.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Sir/ Madam,
Thank you for the wonderful feedback and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlands England
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 1, 2014

We loved the location of the Sunway - a short walk or tuk-tuk ride from a range of restaurants and cafes along the vibrant river front.
We had a large room with a very comfortable bed and efficient shower. The lighting arrangement was a bit strange - it was controlled from one side of the bed which meant you were groping round in the dark to find the switch in the middle of the night. Luckily I had brought a torch with me.
Breakfasts were good with plenty of variety and lovely croissants.
The staff were always courteous and helpful - they booked a bus to Siem Reap for us and checked our pick up arrangements as we waited.
Overall a very good traditional hotel.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Sir/Madam,
We hope you had a wonderful experience in Cambodia while thank you for staying with us and for the encouraging comments. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kings langley, herts
Top Contributor
63 reviews 63 reviews
30 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 31, 2014

pretty standard chain hotel. Room was pretty good except bedside consul to control lights etc. That was ok until we tried to turn on the lights in the morning, we couldn't see the controls!
Bathroom pretty standard but no hand towels, just small bathtowels
Restaurant and bar were both very busy with not enough staff, service slow and difficult although lovely people.
Breakfast was not bad, again not enough staff around.
Hotel ran a long 'happy hour' with price reductions, just as well as normal prices were steep compared with other places in Cambodia.
As the headline says, ok but nothing to write home about

  • Stayed March 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotelPhnomPenh, General Manager at Sunway Hotel Phnom Penh, responded to this review, April 24, 2014
Dear Sir/Madam,
Thank you for having chosen to stay with us and the feedback provided. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Phnom Penh

Address: 1 Street 92 | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Phnom Penh
#17 Business Hotel in Phnom Penh
#19 Spa Hotel in Phnom Penh
#27 Romantic Hotel in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sunway Hotel Phnom Penh 4*
Number of rooms: 138
Official Description (provided by the hotel):
Situated in the city center at one of Phnom Penh’s exclusive areas, Sunway Hotel is a 4-star international chain hotel, comprising of 138 spacious guest rooms and suites as well as 10 meeting rooms. Surrounded by lush greenery amidst colonial buildings, the hotel is a walking distance to Mekong river front, major shopping, ministries, embassies, banks and tourist attractions and it is only 20 minutes drive from Phnom Penh International Airport. ... more   less 
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Also Known As:
Sunway Phnom Penh
Phnom Penh Sunway Hotel

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