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“Only raffles can do it like this” 5 of 5 stars
Review of Raffles Hotel Le Royal

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Raffles Hotel Le Royal
5.0 of 5 Hotel   |   92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh, Cambodia   |  
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25% off room rate
Ranked #11 of 222 Hotels in Phnom Penh
armenia
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Only raffles can do it like this”
5 of 5 stars Reviewed July 24, 2013

Best breakfast anywhere I have been. A grand hotel carrying on the wonderful raffles tradition of personal care and hospitality. It was our wedding anniversary and our butler pok made the most gorgeous towel animals for our bed, scattered it with petals, and gave up a lovely cake. The manager, obviously very proud to be a part of the raffles story, showed us around the building. I travel all of the time, and the two raffles in Cambodia are the best. Thanks from us.

Room Tip: Trust your desk staff...they will help you
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 27, 2013
Dear valued guest,

It was our pleasure to welcoming you to our hotel, and to show you a little of the history in the Raffles Hotel Le Royal since the original opening of in 1929.

We were delighted to see that you were spending your anniversary with us, and our Butlers take great pride in adding an extra touch to such a special occasion.

We hope to welcome you soon again to the Raffles Hotel Le Royal and the Raffles Grand Hotel d’Angkor, and look forward to your next visit.

With best regards,

Gerrit H Thesing
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,176 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
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English first
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 23, 2013

They even got my soy latte right!

This place is so charming and right by Wat Phnom. The pool is excellent. They have a great happy hour at the elephant bar where I sat, read, and had a Jackie O cocktail. The elephant bar is their only downfall in service. It is horrible there!!! Everywhere else in the hotel was exceptional as it relates to service. I hope that they fix the problem.

They have two pools, and it is relaxing to sit, read a book and have a drink. Beware, as the mimosas are not cheap (for Southeast Asia standards). Everyone was helpful. I would not have chosen anywhere else in Phnom Pehn. Again, the breakfast....

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 24, 2013
Dear valued Guest,

Many thanks for your review on TripAdvisor, and your compliments about the Happy Hour in the Elephant Bar, and the famous Femme Fatale!

Please accept my sincere apologies for the delay in service you experienced, this is of course not the experience we stand for. I would like to offer my personal assistance when you return to Phnom Penh, and see that we are able to correct this impression we have made in the Elephant Bar.

We appreciate your comments about the breakfast, and the start into the day you have gotten. We are delighted to read that the Raffles Hotel Le Royal was your residence of choice, and we look forward welcoming you back on day soon.

With best regards,

Gerrit H Thesing
Director of Rooms
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Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 22, 2013

Spent 10 days here in June on business travel. The service was great, the rooms very comfortable, and the breakfasts were a major highlight of my day! It has to be the best place to stay in Phnom Penh.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 24, 2013
Dear Valued Guest,

Greetings from the Raffles Hotel Le Royal. We all were very pleased reading about your recent visit our hotel, and would like to thank you for your kind review on TripAdvisor. When your travel plans include Phnom Penh the next time we hope to be able to welcome you again.

With personal regards,

Gerrit H Thesing
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 22, 2013

this hotel makes you feel travelling back to a previous era... the check-in experience is wonderful, they will serve you an amazing chilled tea while waiting for the assistant to input the CC in the system (and you are comfortably sitting in the lobby...). the door key is a real key!!! not a magnetic card, the floors are made by geometric black and white tiles... the pool area you go through when walking to the rooms seems to pop out from one of those romantci old movies (regret i didn't take a B/W picture). kids are welcome and after having breakfast they can run into the kids room smartly located in the restaurant (love to drink coffee quietly!!!). the food offered for breakfast is absolutely delicious and homemade yogurt and jams will let your day start in a terrific way! the staff is unbelievably polite and kind. i am left handed and this is the first and only place where the waitress noticed it and when replacing the cutlery put it swapped for me (that's etiquette!!!!!!!). the only small thing i would change is the gym... it is tiny and the equipment is very outdated...spa area very nice even if i didn't tried any spa service... A MUST GO!

Room Tip: if you want to workout and then have a sauna remeber to switch it on in advance. it is probably not...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 24, 2013
Dear valued Guest,

we were delighted to read your review and your comments about your recent visit to Phnom Penh, and your stay with us at the Raffles Hotel Le Royal. Your remark about our colleagues in Café Monivong and their attentiveness is especially motivating to all of us, and this was shared already with the team.

We hope to have the opportunity of welcoming you back hopefully soon, and look forward to your next visit.

With kind regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

What a wonderful hotel! As comfortable as home with unrivaled attention to detail from check-in to check out. Good, honest advice from the concierge, room manager, butler and staff very friendly. We would love to spend moee time here....and the coctails!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 24, 2013
Dear valued Guest,

Many thanks for the review on TripAdvisor. We are delighted to see that you had such a pleasant time with us, and that we were able to assist finding your way around in Phnom Penh.

It was our pleasure to welcome you, and please do let us know when you are retuning to Phnom Penh.

With personal regards,

Gerrit H Thesing
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thailand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 13, 2013

A hotel with incredible class, charm and efficient staff. There is no better place to stay in Phnom Penh than at Raffles. Rooms are charming with large bathrooms, super comfortable beds and all the amenities one needs. The staff are wonderful, the elephant bar is a great place to relax, the gym is small but has all necessary equipment, and the pool is very nice. Highly recommend whether on business or for a very chill vacation!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 15, 2013
Dear Valued Guest,

We would like to thank you for your compliments and comments on TripAdvisor, especially about your praises for our colleagues at the Raffles Hotel Le Royal. We are delighted to see that you enjoyed your time with us, and hope to have the pleasure of welcoming you soon again.

With kind regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyncote, Pennsylvania
Senior Contributor
49 reviews 49 reviews
36 hotel reviews
Reviews in 36 cities Reviews in 36 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 12, 2013

This is a beautiful hotel in a dynamic city. For me, what makes this hotel really stand apart from almost any other hotel in the world is the service. The attentiveness, graciousness and caring of the staff are really unmatched. I travel a great deal,around the world staying in very luxurious accommodations and this is certainly one of the great experiences. The food is also delicious and very artistically presented. We loved dining in their fine dining room.

Room Tip: I would suggest taking one of the top categories where the rooms are larger. All the rooms are beaut...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-DOR, Manager at Raffles Hotel Le Royal, responded to this review, July 15, 2013
Dear Valued Guest,

Thank you very much for your most kind review on TripAdvisor, and for sharing with us how our colleagues made a difference at our hotel. It was our pleasure to welcoming you to the Raffles Hotel Le Royal, and we have enjoyed serving you and your partner.

We hope Phnom Penh is included soon again on your travel itinerary, and look forward welcoming you back to the Raffles Hotel Le Royal.

With personal regards,

Gerrit H Thesing
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Hotel Le Royal

Address: 92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Phnom Penh
#3 Family Hotel in Phnom Penh
#6 Luxury Hotel in Phnom Penh
#6 Romantic Hotel in Phnom Penh
#10 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Hotel Le Royal 5*
Number of rooms: 175
Official Description (provided by the hotel):
For over eighty years, the Raffles Hotel Le Royal has been the choice of royalty, dignitaries and celebrities travelling through the capital of modern Cambodia, Phnom Penh. Graced through the years by legends such as former U.S First Lady Jacqueline Kennedy and French adventurer André Malraux, this landmark Phnom Penh hotel sets the benchmark for refined enchantment in Cambodia. Ideally situated at the heart of the city, this leading Phnom Penh luxury hotel offers easy access to the prime shopping attractions in the city, such as the Central Market and Russian Market. It also makes an ideal base for sight-seeing tours of Wat Phnom, the resplendent Royal Palace, the Silver Pagoda, the National Artefacts Museum, and dazzling sunset boat cruises along the Mekong River. The epitome of sophistication, this luxurious hotel’s French colonial elegance is complemented by modern comforts and a leisurely ambience. Enjoy some of the finest in French and Cambodian delicacies in Restaurant Le Royal and the signature Femme Fatale champagne cocktail of the Elephant Bar, the centre of the city’s social scene. ... more   less 
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Also Known As:
Raffles Hotel Phnom Penh

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