We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Hotel with Great Service” 5 of 5 stars
Review of Raffles Hotel Le Royal

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Raffles Hotel Le Royal to your Saves list
Raffles Hotel Le Royal
5.0 of 5 Hotel   |   92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh, Cambodia   |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
25% off room rate
Ranked #11 of 223 Hotels in Phnom Penh
Richmond, Virginia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Beautiful Hotel with Great Service”
5 of 5 stars Reviewed April 9, 2013

A beautiful hotel experience.. This hotel is very old and traditional with a lot of history.The service was impeccable. Beautiful breakfast buffet with fabulous food from fresh squeezed juices to whole wheat croissants. Waffles and French toast is made to your specifications. The Elephant Bar has a nice atmosphere and a happy hour every night. We really enjoyed the piano player there each evening. The location was very convenient to make your way around the city. We enjoyed a morning at the pool where bottled water and pineapple on a stick was brought to us for our refreshment,

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 10, 2013
Dear Valued Guest,

I am delighted that you found the service in our beautiful hotel to be impeccable whilst enjoying the historical ambiance. Our culinary and service colleagues are delighted that you enjoyed your breakfast at Café Monivong. Our team at the Elephant Bar along with pianist Roel were delighted about your praises and send their heartfelt regards.

We look forward to the opportunity of welcoming you back in the hopefully near future.

Best wishes,

Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,179 reviews from our community

Traveler rating
    808
    273
    64
    25
    9
See reviews for
154
526
91
209
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

from the moment you see your driver in full uniform greeting you at the airport you know you have made the right choice. After a smooth drive from the airport the grand entrance to le royal
is finished nicely by the uniformed doorman in traditional headwear. Check in was so quick you barely have time to finish your welcome drink. Nice clean room with balcony where you can really appreciate the peaceful oasis that le royal is in an otherwise noisy as bustling city.
The elephant bar is another great escape from the chaos outside ,good range of beers, they had hoegaarden when I was there. and the wine also seemed popular on another table.
If its the heat you need to escape from this hotel has two swimming pools and plenty of shade, very refreshing after a days sightseeing.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 9, 2013
Dear Valued Guest,

Thank you for your wonderful review on Trip Advisor and for recommending Raffles Hotel Le Royal.

We look forward to welcoming you back to Phnom Penh's palatial residence in the hopefully near future.

Best personal regards,

Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham England
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 9, 2013

Currently enjoying a 4 night stay at Raffles. The hotel oozes charm and elegance but at a price.
The staff are exceptional and remember your name when they greet you and even when you arrive you get a personal welcome chat from the duty manager.
The elephant bar has the best cocktails I have ever tasted but unfortunately is let down by allowing smoking even though clearly the majority of customers do not smoke. Happy hour from 4 till 9.
There are two beautiful pools one for adults only but the poolside ambience was on occasion spoilt by noise from renovation work to the hotel building.
But overall an amazing hotel and well worth a visit.

Room Tip: Pool view rooms are nice
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 9, 2013
Dear Valued Guest,

Many thanks for your kind review and I am delighted that you are enjoying your stay with us. Really delighted that our charming colleagues make you feel at home by addressing you by your name and looking well after you.

My apologies for the smoking issue at the Elephant Bar which I fully emphasize with you. Smoking is still an integral part of socializing over drinks and snacks for our local patrons, hence we are currently looking into this matter. The necessary repair work on the roof's timber awnings are nearly finished and I am sorry about noise disturbances during the past week.
I trust you continue to enjoy your stay at our colonial residence and thank you again for choosing Hotel Le Royal for your stay in Phnom Penh.

Kindest Regards,
Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 8, 2013

Stayed here for about 5 nights on a business trip in late march. Overall a very pleasant experience. Quality of rooms, food and general service. There was a minor hiccup when they charged my credit card for minibar consumption which didnt happen, but luckily this was rectified and charges reversed when i wrote to the hotel about this.

For those used to the more swanky and newer hotels in Asia, will be disappointed since this hotel and in general all the Raffles chain of hotels in SE Asia are colonial structures and would appeal to those who appreciate such aesthetics.

The only very minor issue regarding service is that there is too much of "Thank You" and How are you" from the staff. Its a bit of an overdose at times but its quite common in these parts and not specific to this hotel i guess. A smile and nod of head can be just as polite and courteous as the words maybe?

I would not hesitate to stay here again although the prices here are quite steep but rest assured you be receiving quality service for this.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 9, 2013
Dear Valued Guest,

My sincere thanks for your review on Trip Advisor and for highlighting both compliments and areas of opportunity. Guest feedback such as yours is of high value and we consistently use such during our training sessions. We are delighted that you enjoyed your stay and look forward to the opportunity of welcoming you back hopefully in the near future.

Best Wishes,
Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
37 reviews 37 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2013

I travel quite often, and there are some properties that always have something a bit different. The Raffles Phnom Penh is one of them.

The pool is great, the rooms spot on.

I love the history, and its always my preferred spot in Phnom Penh.

We stayed at Christmas last year and it was a lot of fun

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 9, 2013
Dear Valued Guest,

I am delighted that your enjoyed your time and evaluate our hotel and experience as "awesome". We are all glad you had a great time during Christmas and look forward to the opportunity of welcoming you back to Phnom Penh's palatial residence.

Personal Regards,

Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
19 reviews 19 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

This is a fabulous hotel in PP, a real gem of a place to stay. It's a mix of classic old world colonial charm and current 5 star luxury. Staff were friendly and accommodating without being over bearing. Food and wine was delightful and the rooms a real treat. The Elephant Bar was a lovely place to start the evening before dinner, and the pool a great place to spend a lazy afternoon. My only slight complaint would be that the pool table in the bar is an anachronism, it's not necessary in a high class cocktail bar. The teenagers playing were polite and well behaved but they really ought to have their own space to play in! Other than that minor gripe this is a fabulous place to stay in a fascinating Asian city.

Stayed April 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 9, 2013
Dear Valued Guest,

Thank you for your wonderful words! Our team is delighted that class, tradition and reputation were met in abudance. This is fantastic motivation for all of our colleagues who consistently strive very hard to exceed our guest's expectations.

We all send our best wishes and hope to have the pleasure of welcoming you back soon to Phnom Penh's colonial residence.

Kind Regards,

Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uk
Top Contributor
127 reviews 127 reviews
54 hotel reviews
Reviews in 75 cities Reviews in 75 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed here for two nights. A lovely room on the second floor, everything you could need. The staff were excellent - and it is the only hotel in the world I have my spectacles cleaned at the pool! The food was good, and all in all a lovely 'old' elegant hotel. Good location very close to the American embassy and a short tuktuk ride from the riverside. Recommend highly.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RLR-GM, General Manager at Raffles Hotel Le Royal, responded to this review, April 9, 2013
Dear Valued Guest,

Thank you for your highly recommending us on Trip Advisor. We are delighted that you enjoyed your two days at Raffles Hotel Le Royal along with our service, ambiance and facilities.

We all look forward to the opportunity to welcoming you back hopefully in the near future.

Personal Regards,

Richard Schestak
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Raffles Hotel Le Royal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Raffles Hotel Le Royal

Address: 92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Phnom Penh
#3 Business Hotel in Phnom Penh
#5 Luxury Hotel in Phnom Penh
#6 Romantic Hotel in Phnom Penh
#10 Spa Hotel in Phnom Penh
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Raffles Hotel Le Royal 5*
Number of rooms: 175
Official Description (provided by the hotel):
For over eighty years, the Raffles Hotel Le Royal has been the choice of royalty, dignitaries and celebrities travelling through the capital of modern Cambodia, Phnom Penh. Graced through the years by legends such as former U.S First Lady Jacqueline Kennedy and French adventurer André Malraux, this landmark Phnom Penh hotel sets the benchmark for refined enchantment in Cambodia. Ideally situated at the heart of the city, this leading Phnom Penh luxury hotel offers easy access to the prime shopping attractions in the city, such as the Central Market and Russian Market. It also makes an ideal base for sight-seeing tours of Wat Phnom, the resplendent Royal Palace, the Silver Pagoda, the National Artefacts Museum, and dazzling sunset boat cruises along the Mekong River. The epitome of sophistication, this luxurious hotel’s French colonial elegance is complemented by modern comforts and a leisurely ambience. Enjoy some of the finest in French and Cambodian delicacies in Restaurant Le Royal and the signature Femme Fatale champagne cocktail of the Elephant Bar, the centre of the city’s social scene. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hotels.com, Cheap Tickets, Agoda, Despegar.com, Ctrip TA, Odigeo, TripOnline SA, Jetsetter and Tingo so you can book your Raffles Hotel Le Royal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Raffles Hotel Phnom Penh

Owners: What's your side of the story?

If you own or manage Raffles Hotel Le Royal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.