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“much improved” 4 of 5 stars
Review of InterContinental Phnom Penh

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InterContinental Phnom Penh
4.5 of 5 Hotel   |   296 Boulevard Mao Tse Toung, Phnom Penh, Cambodia   |  
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Ranked #30 of 203 hotels in Phnom Penh
Boston, Massachusetts
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“much improved”
4 of 5 stars Reviewed January 23, 2013

stayed here last year, since then, much improved. I stay on the exec. club floors in most hotels, just an fyi, that's my normal pt of reference. And I travel on business. Value for money here is excellent, service outstanding, and staff on club floor v. responsive. I can't say much about location (in terms of sightseeing), sorry, since I don't have time to do sightseeing. There does not seem to be much around the hotel (in terms of taking a stroll...) And it is certainly an older, somewhat dated facility (hence the 4 instead of 5 stars from me). but would definitely recommend and return.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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303 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Hilton Head
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 21, 2013

We were placed in this hotel by our tour company. I would not recommend this to tourists . It is far from the action of this bustling city. Hotel is high quality and service is the usual quality of SE Asia
Main complaint is NO free Wifi which is unacceptable for tourists

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed January 16, 2013

Over christmas my wife and myself stayed here for 3 nights . The hotel is up to date and is well kept . The staff are very attentive and when we had trouble getting hold of our tour company the head concierge Makara Muth went to a great deal of effort to find alternative phone numbers and assisted in confirming our bookings. On the days following he continued to make sure everything was going to plan on our holiday every time we saw him.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MUMBAI
Top Contributor
75 reviews 75 reviews
68 hotel reviews
Reviews in 63 cities Reviews in 63 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 15, 2013

We had a very pleasant two day stay at this hotel. It is a little away from the humdrum of touristy downtown and city centre, which makes it quite peaceful. The had lovely christmas decorations when we went and the hotel had a festive look and feel to it. The deluxe room we stayed in was spacious with twin beds and a nice bathroom with a tub and a separate shower area. The rooms have no view to speak of since they either overlook the road or the adjacent buildings, but are quite comfortable. The large flat screen TV was a bonus!! The staff was decent. Breakfast was a fairly large spread. The lobby is quite plush and aesthetically done. Being a Priority Club Member, we were even allowed a late check out which I was very thankful for since it gave us a chance to come back from our tour and relax for a while before leaving for the airport.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 8, 2013

We stayed two nights at this hotel and celebrated New Years here. This is a luxury hotel which does truly try to provide service with a professional attitude. We were travelling as a family and had two rooms. Both had comfortable beds and pillows. We had a News Years buffet dinner in their dining room which was far too much delicious food to negotiate and then moved to the bar to enjoy dancing and the countdown. The kitchen staff joined everyone for the last few minutes and there was a sense of warmth and bestwishes. We left one piece of luggage at the hotel as were were going on the Siem Reap. They kindly looked after this for us. One complaint - no FREE wifi.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 2, 2013

We recently went to the Xiang Palace on Friday, 28 December 2012 for dinner and the entire restaurant was empty. This worried us as we suspected that the food standard may have fallen badly. We had the Peking duck which was a little dry, Sweet and Sour pork which was a very small portion for the price paid. The deep-fried Soon Hock was good. However, we were surprised at the very poor quality of the Poached boneless beef shortribs. It cost USD89.00 and the dish was small, the meat was extremely fatty and small in amount. It could not even give a piece to each of the 6 people eating. For USD89.00, we expected something really unusual and spectacular. We therefore give this restaurant a very poor rating for charging such a high price for such a poor quality dish.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Phnom Penh, responded to this review, July 17, 2013
Dear JerryT118,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience dining with us and the quality of the food served did not live up to your expectations. Rest assured that your comments will be reviewed by our Food and Beverage team and take actions accordingly.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CHENNAI,INDIA
Top Contributor
108 reviews 108 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 1, 2013

The welcome is warm,check in very quick and the staff very courteous .The rooms are good and spacious .Very well maintained.Though priced a little high,I feel it is good value for money.The food is good but you can get cheaper choices just outside the hotel entrance.

Room Tip: The higher floors would probably keep the road noise away. We were on the 11th floor.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Phnom Penh

Address: 296 Boulevard Mao Tse Toung, Phnom Penh, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Phnom Penh
#9 Luxury Hotel in Phnom Penh
#18 Business Hotel in Phnom Penh
#18 Family Hotel in Phnom Penh
#22 Romantic Hotel in Phnom Penh
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — InterContinental Phnom Penh 4.5*
Official Description (provided by the hotel):
InterContinental Phnom Penh is the city s first international hotel and a striking symbol of its growth and modernisation. Part of a landmark development in the newly defined business district, the hotel is minutes from the Phnom Penh Cultural Centre, the National Museum, the Royal Palace, the Central Market and the vibrant riverside promenade. ... more   less 
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Also Known As:
Intercontinental Phnom Penh Hotel Phnom Penh
Phnom Penh Intercontinental

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