Price: May not be the cheapest guest house but the location is very good. I stayed on the third floor balcony, I can see the roof of the Royal Palace and on the side a glimpse of the Mekong River. It's very near the Royal Palace, the Mekong River and the National Museum.
Facilities: The following are good: TV and cable, bed, hot and cold shower, fridge, sheets. Closet is a little broken. Rain water goes inside the room during thunderstorm, most likely it will come from the balcony and will flow under the door.
Breakfast: A little terrible, but better than nothing. Breakfast coffee was good.
Staff: Cleaners and waiters were friendly and very humble. Some receptionists were not so friendly. I remember asking them to give me a wake up call at 5 am, I woke up with a knock on my door and when I opened it I saw the receptionist. He looked mad, because he climbed the highest floor and told me with an annoyed accent that he was trying to call my phone but I didn't answer. I felt embarrassed, annoyed with his grumpiness, but in the same way grateful that he "climbed" the extra mile just to wake me up. Manager was good, see my story below.
1. The view is the best if you are on the third floor balcony. I think in Cambodia the 1st floor is not considered as the ground floor, so if you book the 3rd floor expect it to be the fourth story of the building. It's a very tiring climb and the stairs are very steep so if your not in to climbing better stay on the 1st or 2nd floor.
2. During my first night there was a thunderstorm in the evening. When I woke up I noticed a pool of water beside my bed. I had three bags on my floor, a knapsack, a camera bag, and a camping bag where I put some clothes I bought in Vietnam for my sisters. These bags got wet. All my papers, tickets, printed copies of itineraries, and other things that were inside my bags got wet. The Vietnamese clothes I bought got wet, one of the dresses was red and its color bled and stained the other three dresses. I complained to the manager and showed the clothes and my bag to them. At first he questioned me why I didn't put my bags in the closet and I asked him why he didn't inform me that a room on the third floor can be flooded. At the end of the day they helped me dry my bag and the manager reimbursed $20 for the ruined clothes, it actually cost $23 but I accepted $20. I really appreciate what the manager did.
It's a good thing that all my gadgets, computer, camera were on my bed and not in my bags. Lesson: Never ever put your bags on the floor.
Verdict: I may come back to this place but it will not be my first choice again.
- Official Description (provided by the hotel):
- The fantastic sounds, smells and beauty of Cambodia come alive at the Diamond Palace II. Diamond Palace II is small boutique hotel with only 24 rooms, we are centrally located in tourist areas which is within minutes of Museums, Royal Palace, art galleries, Riverfront, bus & boat station, restaurants, night market, bar & pub, beauty salon, parks, travel agencies...etc. ... more less
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