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“Lovely peaceful hotel in heart of Phnom Penh” 5 of 5 stars
Review of White Mansion Boutique Hotel

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White Mansion Boutique Hotel
26 Street 240, Phnom Penh 12207, Cambodia   |  
Hotel amenities
Ranked #2 of 224 Hotels in Phnom Penh
Perth, WA
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
“Lovely peaceful hotel in heart of Phnom Penh”
5 of 5 stars Reviewed June 27, 2014

Helpful and friendly staff, nothing too much trouble. Spacious and comfortable, clean rooms. Quiet location, excellently,area. Restaurant ok, breakfast wonderful. Used spa, really good, very professional. Highly recommend for all ages, families, business, couples. Well done, well deserves top rating.

Room Tip: We were on the 4th/top floor, so had some stairs to climb from 3rd floor, may be too steep for those...
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 28, 2014
Dear Valued Guest,

What a beautiful review of White Mansion, thank you very much! It is my belief that a vacation is so much more than visiting a new destination; it is a chance to rejuvenate.

I am so pleased to hear that your stay allowed you to spend such a memorable time in Phnom Penh. We do pride ourselves in being a historical property with a fascinating story, and I am glad that you appreciated that our rooms reflect just that.

The entire team works hard every day to perfect our standards and ensure that every guest feels well taken care of and at home. I will share your input with our entire team, who I am certain will be encouraged by your remarks. It is wonderful feedback from guests like you that elevates our hotel and makes our job here so enjoyable and worthwhile.

Thank you, again, and we look forward to serving you in the future.

Warm regards,

Ms. Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,033 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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London, UK
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 26, 2014

My partner and I stayed at the White Mansion in Phnom Penh in April for 2 nights. The staff are incredibly helpful and the breakfast is lovely, especially sitting outside. The pool is great to cool off in. We stayed on the top floor and the rooms have a nice small balcony where you can sit outside (great views of PP as not much high rise building) but the bathroom was a bit basic.

Room Tip: Rooms on the top floor have a sloping roof and our room had quite a basic bathroom, but the balcony...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 27, 2014
Thank you for your review.

Regards,

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zeeland, Michigan
Top Contributor
75 reviews 75 reviews
46 hotel reviews
Reviews in 48 cities Reviews in 48 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed June 26, 2014

We stayed at the White Mansion only for one night and wish it had been longer. The service here was exceptional. Our room was on the fourth floor and had a nice patio overlooking the city. Younes was really helpful in suggesting restaurants in the city and making sure we had everything we needed. Each member of his staff was also really helpful and went out of their way to assist us. The pool was outstanding and the plated breakfast in the hotel's restaurant was really tasty and plentiful. Well done White Mansion!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 27, 2014
Dear Valued Guest,

Thank you for your wonderful review and for coming to stay with us at White Mansion. We always appreciate it when guests are able to enjoy all that we have on offer - if you can think of anything else that we might provide for everyone's enjoyment, I'd love to hear.

Indeed Tripadvisor is an excellent tool to plan ones journey abroad. Over 800 wonderful reviews can't lie.

Thanks again and hopefully see you again see the next time if you return to our beautiful Kingdom.

Warm regards,

Ms Sokha Meu
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 26, 2014

First time in Cambodia. We have traveled all over the world with our family of 6 and this was amongst the finest overall experiences at a hotel we have had. The service was outstanding. The only very minor improvement would be the phone system. Even after 4 days, we could not figure out how to work the phones.
Little touches made our trip delightful, e.g., complimentary soft drinks and water, help arranging airport transport for our next destination, and a place to shower before we departed but after check-out. We may never return to Cambodia, but I would recommend the White Mansion to all my friends and family.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 27, 2014
Dear Josh,

I am very appreciative of the very kind words you have written following your stay at White Mansion. Our aim with all our guests is to ensure we try our very hardest to make all of our guests feel at home and meet their expectations.

I do hope that you will come and stay with us again with your sweet family!

Warm regards,


Ms Sokha Meu
General Manager
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Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed June 26, 2014 via mobile

There is not much to add to the previous reviews. Very good hotel in a nice location with very friendly and helpful staff. Very big rooms, nice pool and spa area. Good breakfast. Highly recommended! No wonder it is rated best!

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 26, 2014
Dear Juni,

Thanks you to you for your kind review. We are delighted to see that you enjoyed your big room, the nice pool and the spa, in our lovely former Residence of the American Embassy in Phnom Penh.

We all hope to see you again in the near future for a peaceful retreat at White Mansion.

Warm regards,

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
København
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 26, 2014

White Mansion has a saying - "service is an art" and the service of the staff is absolutly perfect! We highly recommend you to stay at this wonderful hotel in the middle of Phnom Penh! Thank you ms Sokha for your kindness during our honeymoon. Best regards Katrine and Maria, Copenhagen Denmark

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 26, 2014
Dear Valued Guests,

Please let me start by saying how honoured we were to welcome you at White Mansion for your honeymoon. Dear Mesdames Kristine and Maria, we wish you all the best and a bright future!

Thank you for sharing this raving review of your stay with us - we're absolutely thrilled by it.

Feedback from our guests is always useful to us as we continue in our endeavour to provide a level of service and personalised experience that is second to none. It is so heartening to learn that you had enjoyed such a memorable stay with us.

Look forward to welcoming you back for another memorable experience in the near future!

Enjoy the Kingdom of Cambodia!

Warm regards,

Ms.Sokha Meu
General Manager
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Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 25, 2014

It was a lovely 6 days in White Mansion. Travelled with 2 boys aged 8 and 5. Great service and staffs were always helpful and smiling. The boys had a blast! We hope you enjoyed the cupcakes...our way of saying thanks! :)

Stayed June 2014, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-WM, General Manager at White Mansion Boutique Hotel, responded to this review, June 25, 2014
Dear Valued Guest,

Thank you so much for taking the time to write a wonderful review regarding your most recent stay at White Mansion with your sweet little family.

We are glad you enjoyed a great service. Thank you also very much for the wonderful cupcakes, it is a very nice touch of you!

We all look forward to seeing you again on your next visit in our beautiful Kingdom of Wonders.

Warm regards,

Ms Sokha Meu
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Mansion Boutique Hotel

Address: 26 Street 240, Phnom Penh 12207, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 224 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Number of rooms: 30
Official Description (provided by the hotel):
White Mansion is the historical Residence of the American Embassy in Phnom Penh, unique charming Boutique hotel located right in the heart of the city. Only few steps away from all major highlights and business area in a very quiet environment.A unique experience of Phnom Penh... ... more   less 
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