It was our first time in Cambodia and we felt we were the luckiest people in the world to have discovered the White Mansion.
I know. My opening statement seems extraordinarily unrealistic. Truth be told, I believe it to be one hundred percent correct. You may check my previous reviews. I have stayed in a number of good hotels all over the world. This may not be a Raffles, Peninsula or Mandarin. BUT being a smaller hotel benefits their guests because they will get first class personalized service.
I agree with previous reviews. We chose this hotel based on Trip Advisor ratings. I will not waste your time and reiterate what has been previously posted. Instead, I will put my personal anecdotes of my stay.
We were WARMLY greeted by the staff of the White Mansion. Shout out goes to the elegant and gracious General Manager Madame Moon. She gave stellar restaurant recommendations. She even shared tips on shopping,dining and transportation. One night, when our tuktuk driver got lost on our way to Armand restaurant, we called her on her personal mobile phone to ask her to direct our driver to right place. Wonderful service.
But what made our experience EXTRAORDINARILY OUT OF THIS WORLD was the level of service KAREN gave us. AMAZING can't even begin to describe this lady who seems to be running the whole hotel. When she learned that we were in Phnom Penh for business and that we needed as much help as possible, she disappeared into her office and within minutes (no exaggeration) came up with a whole list and itinerary of people and places to visit and meet for possible business. She also arranged our transportation to the said places. No task was too small and no question was unanswered. If she didn't have the answer immediately of the top of her head, she will magically find the answer and get back to us within a few minutes. In fact, we LOVED her so much that we seriously thought of pirating her and bringing her back home with us! LOL! She's so efficient.
She also introduced us to trustworthy sellers in the Russian Market. That helped us tremendously and we didn't need to waste time haggling with the sellers. They just gave us the best price they possibly could.
After numerous meetings with suppliers, including a trip to Silk Island (which Karen arranged for us), I got sick on my last night. I couldn't bear to get out of bed to eat dinner and ordered room service instead. She sent a Get Well Soon card along with some medicines/vitamins for me to take to feel better.
White Mansion is extremely lucky to have Karen in their hotel. Our first business trip to Phnom Penh was tremendously successful primarily because of her and Ryan. We look forward to more business trips to Phnom Penh now. We will MOST DEFINITELY stay in White Mansion Hotel again.
- Official Description (provided by the hotel):
- White Mansion is the historical Residence of the American Embassy in Phnom Penh, unique charming Boutique hotel located right in the heart of the city. Only few steps away from all major highlights and business area in a very quiet environment.A unique experience of Phnom Penh... ... more less
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