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“lovely hotel with lovely staff” 5 of 5 stars
Review of White Mansion Boutique Hotel

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White Mansion Boutique Hotel
4.0 of 5 Hotel   |   26 Street 240, Phnom Penh 12207, Cambodia   |  
Hotel amenities
Ranked #3 of 233 Hotels in Phnom Penh
Canada
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
“lovely hotel with lovely staff”
5 of 5 stars Reviewed January 17, 2012

My husband and I stayed at the White Mansion in January and we were delighted with the hotel. The staff are extremely helpful, especially Ty Davuth the Front Desk Manager and Sokha. Davuth booked us a car to collect us at the airport and to return us when we were leaving. He booked a flight for us to Siem Reap and gave us a recommendation for a driver while visiting that city. The rooms are bright, spacious and tastefully decorated. The beds are comfortable, made with high quality linens. The breakfasts are good. This is a little oasis but it is within walking distance of the waterfront and the major sights. We highly recommend it to others.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Guest Relations Manager at White Mansion Boutique Hotel, responded to this review, January 20, 2012
Dear Valued Guest,

Davuth and I were very pleased to discover your review about your experience in White Mansion. On behalf of the entire team, I would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride.
Thank you for choosing White Mansion and we look forward to welcoming you back again in the near future.

Kind regards,

Sokha
Guest Relations manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,200 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English first
Brisbane, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 17, 2012

We stayed at the White Mansion for 4 nights in total during our stay in Phnom Penh. We stayed on the top floor with a huge balcony overlooking the city. The Hotel is beautifully appointed and I would recommend seeking advice and assistance from the very friendly staff with any enquiries you have regarding your stay. The room service and cafe was also excellent. The Hotel is in a central location and only a few minutes tuk tuk to Central Market, Ryal Palace and the River. I would recommend a stay here before too many discover this newly renovated treasure. It is a friendly and welcoming environment with an exclusive and personalized feel. Highly recommended.

Room Tip: Ask for a non-smoking room with balcony on the top floor.
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Owner at White Mansion Boutique Hotel, responded to this review, January 18, 2012
Dear Valued Guest,

Thanks you so much for the lovely review.
Loyalty. It's hard to earn, and easy to lose. We promise to always keep that in mind when serving you, constantly striving to give you the kind of White Mansion experience you came to us for in the first place.

Kind regards,
Gilles Collo
Owner
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Lee, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 16, 2012

I landed in Phnom Penh and went to a local hotel I normally stay at, but this was full and so were many others nearby. I went on the internet and booked the white mansion (formally the american embassy) as it had a pool and free upgrade.
We arrived 40 mins later to be welcomed by the owner and although the hotel had just opened we were shown to our upgraded rooms. I had a double upgrade and the room was huge with a lounge and two TVS. All rooms were brand new and the bathrooms were immaculate. The poole area it down the side of the hotel and was very enjoyable. There is a cafe area where the brakfast was adequate, but the restaurant and food side was not fully open yet.
I would highly recommend this hotel.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Owner at White Mansion Boutique Hotel, responded to this review, January 17, 2012
Dear Valued Guests,

What a surprise when we saw you arriving at White Mansion... Before we even received your electronic booking! You were faster than technology!

We are very happy to hear that you spent a wonderfully time with us.
It was our pleasure to assist you.

The all team looks forward to welcoming both of you again soon!

Kind regards,


Gilles Collo
Owner
PS: big thank you for the review, all the staff greatly appreciated it.
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Okinawa, Japan
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 15, 2012

If your visiting Phnom Penh, then this is the place to stay.... you will not be disappointed.. Super venue for your stopover/stay, great location, super attentive staff...

Go ahead a book it !!

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Owner at White Mansion Boutique Hotel, responded to this review, January 17, 2012
Dear Valued Guest,

Thanks a lot for this review ! We hope to have you back soon in Phnom Penh.

Kind regards,

Gilles Collo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 11, 2012

My friend and I got a double junior suite at the lovely White Mansion Boutique Hotel. As soon as we got out of our taxi, we were greeted by the friendly hotel staff with refreshments and fresh facial towels to wipe off the dust and grime of our travel. Despite the fact that we got there around 11:30 p.m. they provided us with fresh fruits that were brought into our room. As we opened our fridge, we were surprised to see more snacks and refreshments to fill our empty stomach.

Our room was very well decorated. Very clean and modern in design and layout and I love our balcony! At night we could see the awesome layout of the city and when we look down, we could see the lovely infinity pool below us. I know it sounds minute, but I love how their towels smell so fresh! As if I've walked right into a spa!

Some of the staff have limited English but that does not matter because the service was wonderful. I love the wide array of Western and Eastern dishes (try their lemon tarte, it's to die for and the currie chicken with rice!) and drinks that they have available at Le Cafe. It is free wifi anywhere and the fact that they have a spa at the hotel too makes it a definite plus for us. We had a wonderful aromatherapy full body massage done two days in a row! After touring the city, we return back to the hotel for a quick dip in their infinity pool.

I can't praise this place enough!

Room Tip: Ask for a room with a balcony to really get a feel of the city!
See more room tips
  • Stayed December 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong, Australia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 10, 2012

My husband and I had forgotten to book our last night stay in Phnom Penh, so a day out from coming back we googled and came up with this treasure. We were welcomed so nicely and made to feel so special it was just a delight. The room was luxurious and spacious, the building and pool so impressive and the staff absolutely lovely and so helpful. It was a great location also. My only problem was that we had only booked one night, I wish we could have stayed longer!! Breakfast was really yummy too and a good range of options. Great value for money and the bed was really comfortable too!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Guest Relations Manager at White Mansion Boutique Hotel, responded to this review, January 11, 2012
Dear Valued Guest,

It has been a pleasure welcoming you in White Mansion!

The dedication of our team is because of customers like you, who faithfully support our business. Thank you very much for your kind review.

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. We sincerely hope that next time you come to visit us, you'll have a chance to experience White Mansion for few days in a row.

Thanks again, for staying with us.

Kind regards,

Sokha
Guest relation manager
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London, United Kingdom
Top Contributor
73 reviews 73 reviews
36 hotel reviews
Reviews in 32 cities Reviews in 32 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed December 26, 2011

I think i was the 2nd customer of this new (not yet officially opened) hotel in Phnom Penh. I have traveled a lot and experienced many different hotels, but this one was a real great surprise and they real deserve my support with this review
Ideally centrally located (but not on the river front) in a quiet area. The building has 3-4 floors (lift). Room are very spacious with high ceiling. Very nicely decorated with taste (wood) and comfortable beds. Large bathroom with shower.
Flat TV with 30+ channels in many languages.
Outside, you will find a small but nice pool.
Perfect breakfast (choice between Continental, American and Healthy breakfast) with perfectly cooked omelet, bacon. Freshly squeezed orange juice, great coffee.
Very nice service also.

Of course, as the hotel is just starting, there are a few details that need to be improved. But i will not spend time on this as the details really do not alter the quality of the stay at this hotel.

Overall a real good surprise for the business travelers or people who prefer quiet and boutique type hotel..

  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hppwm, Guest Relations Manager at White Mansion Boutique Hotel, responded to this review, January 9, 2012
Dear Mr Raphael,

I would like, in the name of all the team, to thank you for your fair review about White Mansion. Indeed, you were the first guest to book and the second guest to check in!
It was a real pleasure to have you during our first week and we all wish to see you again next year.
Since you left, we have been working every day on improving all theses little details that make White Mansion a unique experience for business travelers and tourists. We greatly appreciated your feedback for that.
Kind regards,

Sokha,
Guest relation manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Mansion Boutique Hotel

Address: 26 Street 240, Phnom Penh 12207, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 233 Hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4 star — White Mansion Boutique Hotel 4*
Number of rooms: 30
Official Description (provided by the hotel):
White Mansion is the historical Residence of the American Embassy in Phnom Penh, unique charming Boutique hotel located right in the heart of the city. Only few steps away from all major highlights and business area in a very quiet environment.A unique experience of Phnom Penh... ... more   less 
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