Going by the website pictures, my friend and I were really excited about staying here. While our budget was $15 per night for our holiday in Cambodia, we thought it was ok to stretch it to $25 for this leg, as the property seemed promising, and we felt we could do with a wee bit of luxury. But it was perhaps the worst choice in our 10-day stay in Cambodia.
We had already booked with them over internet and a couple of days before we were to reach Phnom Penh, I shot out a mail to them requesting information about how far they are from the Bus Station and whether they have pick services. I got no response.
When I mentioned that to them at checkin, the receptionist said they can't access mails. What?? You are
Also the receptionist looked utterly annoyed about speaking to us. He wanted to get done with us as soon as possible and our attempt at familiarizing ourselves with the surroundings and the city were met with irritation and frustrated looks, while he did pass on the information without our eyes meeting. Which was not the case when he was speaking to other white-skinned women.
Later that evening when we returned from outside, there was someone else at the reception and he was quite helpful and cheerful. We booked a bike through him. It was $6 for a day. And he needed one of our passport. So we give it to him. He reconfirmed that the bike would arrive at 0645am, as we wanted to leave at 0700 am. All was good, till at 0715am in the morning there was no sign of the bike. A couple of calls later there was no development. At 0745 my friend climbed down 4 stairs to sort the matter. Apparently, they had understood it at a bicylce. I wonder which country takes your passport to ride bicycles? Anyways they took one dollar more for a motorbike and said it would arrive in 15 minutes.
15 minutes later we get a call from the reception saying they would like to speak with us in person. When we head down and the grumpy receptionist from the previous day tells us that we have to deposit $800 to take the bike out, because we are Indians!! When we asked him why he hadn't clarified the same the previous day, he honeslty didn't seem to care. We offered to deposit $100 with a promise to be extra careful with the bike. It didn't work. When we told him how he had set our plans back by almost 2 hours and didn't know how we should head out now, he seemed unconcerned and shrugged his shoulder saying 'Take a tuk-tuk'. We were pretty furious, but it seemed pointless to have a conversation. We did take a tuk-tuk eventually and were happy to check out of that place.
They erased our happy memories of the most helpful and gentle people we met at our other stay in Cambodia.
The rooms were indeed clean and comfortable. The a/c was initially working, but in the night it just seemed to go dead. We honestly didn't bother about it as we were only there one night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.