we stayed at this hotel on our last night in cambodia and we were very satisfied. esp after our long hot and tiring journey from siem reap on the bus (given the air-con on the mekong express bus wasn't working very well and many other passengers also complained...another review on that)
i emailed the hotel 2 weeks in advance to arrange for tuk tuk pick-up at mekong express bus station and was swiftly arranged for us at US$5 only. the tuk tuk driver was already waiting patiently at the station for us with my name held up to welcome us. that saved us hassle from looking for one only upon arrival at the station, telling him where the hotel is and negotiating for the price, esp when it was so hot during the afternoon after 2 pm.
shortly after arrival at the hotel, we already felt very satisfied with the hotel on the outlook, pleasant and relaxing. then the guy at the reception greeted us with gd english (unlike our previous experience at another hotel in PP on our very 1st day in cambodia), with a smile and this shows the hotel management is at least up to standard.
at that point, i didn't have enough small USD notes to pay the tuk tuk driver who was waiting at the reception with us, so i asked the guy if he had changes for a USD20 or 50 (forgot), but they didn't have enough smaller notes, so he said the hotel could lend us the $5 note first and count it towards the bill when we check out. another thumbs up point for him!
he confirmed my name and asked us to be seated first with a fan above us. we were still very sweating a lot and not long after that, a lady from the bar brought us 2 welcome drinks, a well chilled ginger drink! that's just what we needed at that time!!! again, we were both very moved by this treat! after i presented my confirmation email which i booked thru' Hotels.com, we were quickly led to our room on the first floor (again, this has a big contrary to our 1st day in cambodia, can refer to my other review). He helped us carrying one of our suitcases and i carried the smaller one up the stairs. it was ok since it was just 1 floor up and after catching up on my breath and energy with the nice cold ginger drink to quench my thirst and heat.
when i first noticed him opening the door to our room which's located just next to the staircase, i was a little held back, worried abt the room condition, privacy and noises etc. but after we entered the room (and after having spent the night and a whole afternoon there), i wasn't bothered at all! the room was massive and nicely furnished! it's the same as what i've requested for, and the photos do not lie indeed! a room with king-size bed on the first floor with a balcony! the room wasn't run down or old at all. we were deeply satisfied!
later we requested for a later check-out time 'cos our flight was around 5:30 pm the next day, he initially said we could check out at 2, i asked if it could be later, then he said we could stay till 3:30 after knowing our time of flight with no additional charge. it was all so smooth!
their tv was much big and have many channels which we did enjoy cos there wasn't much intereting things to do at PP after spending 6 days in Siem Reap. the shower does have strong hot water! the air-con and fan both work perfect. the bed was comfy and couldn't feel the springs beneath. the breakfast was another outstanding thing from this hotel. we noticed there were a few other visitors who were not occupants in our hotel but came to have breakfast or drinks. so obviously this hotel is known for its delicious food and ambiance.
i'd suggest any new travellers to cambodia (PP-SR-PP) to end ur phnom penh by staying at this hotel if u have many days in cambodia, so u'll feel this whole trip with a memorable and complete ending. it surely is worth staying here and we would defo choose this hotel again if we return to PP!
for smokers, probably better ask for a balcony if u dun wanna stink ur room, so u can take it outsid...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 30, 2013
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What a great review! Thank you very much.I am so pleased you enjoyed your stay.
I am always trying to manage all aspects of the Hotel to reach a excellent standard including all areas you have mentioned....service, accommodation, guest relations and the restaurant.
To hear from you that we excelled in all areas is great news.Of course, this is exactly what we strive for.
Thank you again,
Hope to see you nest time you visit this great city,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.