I spent 3 night at Circa 51 at the end of a fantastic 2 weeks trip in Cambodia. I really wanted to stay in a very nice boutique hotel before leaving this fantastic country. That's why I read all reviews in Tripadvisor, compared with 3 or 4 other boutique hotels and so on.
Unfortunately my experience was far below expectations. I rated here "average" for some aspects it was poor.
The hotels itself has a high potential. Nice building from the 60's, nice pool, quite busy (and a bit noisy) area but overall acceptable. The issue is that the hotel looks so dirty, unwelcoming, so "not boutique". I don't want to say that the place is dirty, but the looks is that. Probably the floor (white and bordeaux) is still the original one. This is fine but the white looks greyish / beige so when you get in the hotel you are not sure if it is very dirty or very old. In any case not nice.
The walls are supposed to be white but also in this case not really a nice clean white. The lights very dull. The rooms are very spacious but again you don't have the feeling to get into a boutique hotel.
Also the service is not very professional. We asked for recommendations for dinner and they sent us to 2 restaurants both closed. A professional staff would have asked if we wanted to reserve or in any case would have called to make sure that the place was open.
Same not professional approach at breakfast: <<Today we have a speacia: bacon and sausages>> We both ordered the special but then the girl came nack from the kitchen telling us that the sausages were finished. It was only 8 o' clock...
As I said, the place could be very nice but they should refresh the walls, change lights and floor, significantly improve the staff. I would give 5 to the place (location, building, potential), 2 to the staff... average let's say 3. Unfortunately prices were not so good either: higher than other hotels looking much better. I hope that the staff will take this review as an incentive to improve and get closer to the potential that Circa 51 has.
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- Also Known As:
- Circa 51 Hotel Phnom Penh