To be honest, I was really looking forward staying in this hotel considering the great reviews and the location. But my stay there was not up to my expectations. Not that they were high or anything. But there were way below. Let me explain.
First, just after being ripped off by the taxi driver that dropped me from the airport - well the fixed fair from the airport was $9, gave a $10, and the first and only thing that the driver told me: "tip sir". despite the fact that I would anyway leave the $1 out of courtesy, I quickly understood that he wanted to have it his way. So I said: "no". He started looking for change, and of course, you guessed it he said: "no change sir". So, welcome the Phom Phenh.
Anyway, I said to myself: let me put this small thing behind, and enjoy my stay. Went into the lobby with a big relief that I finally arrived and smile on my face (was anyway in a good mood), I got the: "good morning sir, welcome to our hotel" from the lady behind the desk and the first thing that she said after I handed my passport is: "please sir you have to pay 2 nights". Surprised, I asked: why? (I do understand that some hotels charge you a night or 2, just in case you do not show up - but I was already there), and the answer to my "why" question was: "Ok, you pay 1 night sir".
Surprised again, I asked: "I don't mind paying 1 or 2 nights, that's not the problem, but Why?" The lady behind the desk couldn't answer. So her answer goes: "that's hotel policy". So I decided to pay my entire stay in advance. Didn't want to pay 2 nights now and 2 nights again on check out (considering that I was staying 4 nights). And that really surprised the lady behind the counter.
Second, I have booked a King Suite. Well, on the official pictures, you see a wooden floor, nice furniture, and a awesome bathroom. But in reality, you are far away from the dream you see on the picture. To give you a concrete idea, the floor is a plastified cardboard (I really mean cardboard large stripes covered with a wood-like printed cheap plastic film) it's not even lamina. The furniture, let's not talk about it. Half burned by candles or lighters, nothing opens or closes due to the distorted floor, you name it ...
Third, one afternoon, tired of getting harassed on the streets by Tuk Tuk drivers and massage parlors, I decided to take a nap. Woke up by the cleaning ladies knocking on the door. I didn't want to jump out of bed to open the door - considering that I have put the Do Not disturb sign - I was shocked to hear that after three knocks, the cleaning lady opened the door and came in the living room (I swear to god). As soon she came in, I wanted to jump out from bed, she heard me getting out of bed in the room and ran out slamming the door. So went back to bed. 5 minutes later, the phone rings. The tone, unbelievably loud. Said to myself: Maybe reception calling to apologize. You think so? well, the conversation goes: "hello sir, cleaning lady need to do you room, could you please go out." I am not kidding you. That's the kind of privacy you have in this hotel.
Fourth, every time I dropped the keys to go out, the reception goes: "checking out sir". They already see the dollars $$$ coming in. Let's not talk about the Tuk Tuk outside the hotel. You are not even out (you are still way inside the hotel reception), Tuk Tuk sir, $5 dollars. You say: NO, thank you. Do you think the Tuk Tuk driver next to him, looking at you, understood what you just said. He looks at you, and goes: Tuk Tuk sir, $3 dollars.
All in all, never ever again in Phnom Penh. And for the price I have payed for my King Suite, I would crash in $6 hotel next time, you will get the same service.
Hope this helps folks. My advice for you. If you are planning to visit Phnom Penh, there are plenty of hotels around, and do not pay more than $18 a night, it's not worth it. You will get the same service.
- Also Known As:
- Lux Riverside Hotel And Apartments