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“Good Hotel” 5 of 5 stars
Review of NagaWorld Hotel & Entertainment Complex

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NagaWorld Hotel & Entertainment Complex
4.5 of 5 Hotel   |   NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia   |  
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Ranked #68 of 203 hotels in Phnom Penh
Petaling Jaya, Malaysia
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
“Good Hotel”
5 of 5 stars Reviewed September 23, 2013

1) hotel is crowded & entertaining.
2) stay in room 804 for three nights. the room is clean, big & quiet, didn't hear much noises.
3) daily buffet breakfast is so so, food of hotel's other restaurants is much better & of course more costly.
4) good services & convenient location in overall.

Room Tip: ask for non-smoking room with river-view
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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278 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Mumbai, Maharashtra, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 18, 2013

Really it is always nice to stay at Nagaworld. Very lively, you can have fun spending time in casino as per your choice.nicely located,variety of food and entertainment too...lobby is superb and staffs are very nice and cooperative.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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singapore
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 17, 2013

big spacious room and buffet in the morning have a lot of variety.casino on ground floor and first floor are not enclosed so parents with children can walk around the casino.there is hourly lucky draw for hotel guest and singing and band performance on ground and first floor.hotel is 5-10 minutes to nearby riverside and royal palace.

Room Tip: choose higher floor as lower floor smell of smoke cos casino is right below rooms.
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed September 16, 2013

It takes a lot for me to speak poorly about a property, but from start to finish this propery did not deliver. We checked in and were put into the "Pool Wing" which according to one of the Front desk team was where the internet bookings are placed. We walked through the smokiest lobby I've ever seen, and made it to the "Pool wing", which by the way only had 1 lift that serviced 8 floors and their team members and the bell boys taking up luggage. We got into our room and there was an independant air con and the entire room wreaked of smoke so bad it was in the drapes, the bedding, everywhere. We went to the casino, which is basically old outdated slots and table limits on blackjack and baccarat that started at US $40. We got back to the room late and were woke up by what sounded like a jackhammer shaking the room and 7:30AM on a Saturday. I called the front desk and was advised there was some construction going on in the mornings until 4PM daily. She said there was an advisement in our room of this. First, I should have been told at check-in, not by a piece of paper saying sorry for the construction and it was inside the drawer not in veiw. 2nd, I wouldn't have checked in knowing this ahead of time and should have been told this before booking. Pretty shady on their part. I request to speak to a manager, and he says he will change my room. Same horrible wing, 1 floor up a few doors down. He insists I see it before I agree, I ask him 2 times that I just was woken up from sleep and didn't want to have to change and go up to look at the room. SImply wait until we get ready and leave (We didn't intend to get up until 10AM, it was a vacation, but up now at 7:30AM) then move our bags to the new room and we will move there once we get back. He said no and made me go to the new room. I meet him at the room, no greeting, go in and what do you you know, same exact room type I'm in now. I look at him and ask why I needed to see it, he said I'm required to verify. I only wanted to make sure the construction noise wasn't going to effect me again, he could have said yes or no to this without making me go look at the room. I'm not happy at this point and he says, just go get your bags and bring them up. I say, you want me to go get my bags and bring them up? He says yes, he will wait. I ask him if this is a 5 start property? He responds yes we are, I tell him that a 5 star property wouldn't have me move my own luggage when woken up by construction at 7:30AM in the morning. I said this rather forcefully and it seems a light bulb went off and he goes, I can have the bell come move for you. I tell him no thanks, will do it myself. I then proceed to go back to my room, both my wife and me take showers, pack up our luggage and get ready to move everything ourselves. A knock on the door, same guy from earlier, hands us 2 keys and leaves. Wow, I'm amazed he had the smarts to bring us the keys himself. We proceed to take our luggage of to our new room and again the smoke is overwhelming, it is literally as if someone is outside the door blowing smoke underneath, I am not joking. I'm an asthmatic, it was a horrible experience dealing with the smoke throughout this property.

One thing of note, in both rooms, we were only given 2 bath towels, no wash cloths or hand towels at all. This is 2 different floors in 2 different rooms so not sure what is going on with that. The air con in this room was horrible and at this point we wished we would have booked any other hotel. We go out for the entire day basically trying to avoid coming back to the property at all which makes for a horrible trip. Get back and the room is nice and warm and the aircon is really sad. But before getting to the room, we had to wait almost 20 minutes to get up the lift that had a group that just checked in what looked like 20 to 25 people in QUE. Because there is only 1 lift and everybody has to use it we had to stand there and wait which only added to the "experience".

We decided to stay in what was the lessor of the smoke filled areas which was our room, we ordered room service which was actually decent and went to bed. Very warm which made it uncomfortable and since deciding we would never ever come back to this property why make calls and complain when not many of the staff understood what the words service or recovery actually meant. We decided to see what the breakfast was like, and it was a ZOO. Not enough tables to handle all the people and the staff couldn't keep up and very dirty. We had a 6:20PM flight, tried to book something earlier but nothing to choose from. Checked out, took our own bags down as usual and while checking out the front desk asked us to fill out a comment card. I laughed and said no thanks, my wife decided to because we had plenty of time, 5 hours before our flight. She filled it out and obviously it wasn't very nice and we decided to go get something to eat and waste some time. The front desk person comes running to us and is pointing at the comment card. I actually think someone is about to show some concern, Nope, turns out the room number wasn't correct, wanted to make sure she had the right number on the card. Doesn't comment about the stay or what went wrong, smiled and went back to the front desk. Not once during our stay did anyone follow up or really try to make anything right and not once did we hear the word sorry. In addition, the "Pool Wing" we were in was incredibly worn down, carpet looked horrible, walls were stained, lift was dirty......

My expectations aren't very steep, we stayed in Siem Reap before and the 5 star ratings there are incredibly nice. Our fault for expected something similar here considering much bigger city and many more people. Basically we would never have booked it if their was any idea of the construction going on. We would have left the next morning if we could have and would never recommend this property. If you want to pay way to much for food, high table limits in the casino and leave with lung cancer this is your place. I recommend staying at a real 5 star property and jump in a taxi if you want to gamble.

Room Tip: If you have no other choice, avoid the "Pool Wing"
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 16, 2013

Hotel is a self sufficient entertainment city, with shopping, pubs, restaurants, spa, casino and lots more in it. You basically do not have to step out of the hotel unless for sight seeing. Hotel room is clean, bed is comfortable. Staffs are friendly but lack of communication in English, but with some sign language you should be able to get through. A/C is powerful and cold, breakfast has good spread. The city itself is not very big, therefore it is easy to get to attractions with tuk tuk ( local transport with cabin pulled by motocycle ). Just for your info, a 10 to 15 mins ride on tuk tuk cost around USD4/trip, just take it as every 5 mins is USD1. Must remember to negotiate pricing before stepping onto the vehicle, anything more just shake your head and walk away. The price is just for reference and according to my local counterpart, is consider expensive. But they are just making a living there, no point pressing to hard for just a few bucks as long as you feel is reasonable.

Room Tip: Get higher floor so that you can avoid the noisy lower floor entertainment outlets.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kuala Lumpur, Malaysia
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2013

This is my second stay in NagaWorld Hotel.

The room given is located at 10th storey and is facing to Mekong river, which give me a nice view day and night. Room condition is clean and tidy. The only thing to comment is the hot water supply is not constant. Also, no WiFi available in room make me have to go down to lobby for internet access.

There is no air-con available at the lift lobby, perhaps due to their renovation works. Construction works are carried on in front of the hotel however doesn't affected much through out my stay (maybe too high floor as I am staying at 10th floor).

Casino is located at the first 2 levels without any blockage, lot of empty seat and free drinks is provided.

The breakfast is included, however the food I would rate it poor as most of the food is either tasteless or too salty. Also, some of the food label doesn't match to what it is, I would need to open one by one to see what is actually on the plate.

There is free shuttle bus to and from airport, the counter just located at the left hand side after you out from arrival terminal. Alternative, you may go for taxi or tuk tuk. Many drivers are waiting outside the hotel and will approach you once you step out from the building.

Although a bit costly but I would prefer to same hotel if I happen to travel Phnom Penh again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 5, 2013

We went specifically to Nagaworld because my friend wanted to try out the casino. Hence, I knew what to expect from a casino hotel. Upon arrival, I was pleasantly welcomed by a large flower arrangement & sweet fragrance. Beautiful flower arrangements were placed generously in the lobby area. The fragrance from the flowers really helped to subdue the cigarette smell.

Lobby was very busy, no sofa to seat on. I suppose this is the "casino hotel" part that is to be expected. The check-in was smooth.

I've requested for non-smoking room. The Premier room was spacious, modern & clean. Bed was 5* standard. Room was a bit dark though, needs better lighting. However, I was just happy that the room didn't have the smoke smell. However, the corridor, lift lobby were not smoke-free. I wonder if there's a smoke-free floor?

We ate at Pangea Fusion Restaurant for bfast & dinner. The pricing of the buffet is on the high side. Quality & the spread of food is at best 3*.

Pool was under renovation. Since I didn't gamble, there was nothing else that I could do in the hotel. So, non-gamblers - best not to stay here.

One thing that made my stay was the service of Ms Jan, concierge. She was always smiling & asking how was my day, how she can be of any help, etc. Thumbs up!

Room Tip: Construction for the new wing is taking place, so best to avoid Rooms x01-x25
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about NagaWorld Hotel & Entertainment Complex

Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Phone Number:
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #68 of 203 hotels in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — NagaWorld Hotel & Entertainment Complex 4.5*
Official Description (provided by the hotel):
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 
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