i booked this room thru agoda.com
i booked Deluxe room with balcony city view.
check in date 2march2013 for 2 nights.
when i checked in they gave me room no:203
then i told they staff is it is Deluxe room with balcony city view. then he change the room to room no:103
after have my breakfast and around 11.30am , my room is ready.
When i enter the room , is a twin room without balcony .and the view is back of guest house .The room have no wifi in room due to last room .The only place have low wifi signal is in toilet.
4march 2013 i checked out.
The 1st thing they told me is
" you booked single room , but u come here stay 2 person. we need charge u"
maybe they want my to cheat my usd 10 deposit.
management, i am not first time travel, i know hotel rules.and i have money to pay for room.Ask your staff check carefully before want charge me.i will complaint you in return to agoda.com because not arrange Deluxe room with balcony city view.
i direct scold them back, ask them check carefully. i have booked Deluxe room with balcony city view .but what room i get is twin with no view, no balcony, no wifi.
after checked , only know say sorry. and refund my deposit usd 10.00
I am very dissatisfied.
i will complaint this issue to agoda.com
for dishonest hotel management.
- Official Description (provided by the hotel):
- Me Mates Villa is a great base from which to explore this vibrant city. Only 0.5 Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. For those of you who want to venture out, Wat Saravan, National Museum, Cambodian Cooking Class are just some of the attractions available to visits. ... more less
- Reservation Options:
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- Also Known As:
- Me Mates Place Hotel Phnom Penh