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“Avoid Stay Here ,Dishonest Front Office Staff..” 1 of 5 stars
Review of Me Mates Place

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Me Mates Place
2.0 of 5 Guest house   |   St 90 Sangkat Wat Phnom | Khan Daun Penh, Phnom Penh, Cambodia   |  
Hotel amenities
Ranked #60 of 273 Phnom Penh B&B and Inns
malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Avoid Stay Here ,Dishonest Front Office Staff..”
1 of 5 stars Reviewed March 10, 2013

i booked this room thru agoda.com
i booked Deluxe room with balcony city view.
check in date 2march2013 for 2 nights.
when i checked in they gave me room no:203
then i told they staff is it is Deluxe room with balcony city view. then he change the room to room no:103
after have my breakfast and around 11.30am , my room is ready.

When i enter the room , is a twin room without balcony .and the view is back of guest house .The room have no wifi in room due to last room .The only place have low wifi signal is in toilet.


4march 2013 i checked out.

The 1st thing they told me is
" you booked single room , but u come here stay 2 person. we need charge u"

maybe they want my to cheat my usd 10 deposit.

management, i am not first time travel, i know hotel rules.and i have money to pay for room.Ask your staff check carefully before want charge me.i will complaint you in return to agoda.com because not arrange Deluxe room with balcony city view.

i direct scold them back, ask them check carefully. i have booked Deluxe room with balcony city view .but what room i get is twin with no view, no balcony, no wifi.
after checked , only know say sorry. and refund my deposit usd 10.00
I am very dissatisfied.
i will complaint this issue to agoda.com
for dishonest hotel management.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, General Manager at Me Mates Place, responded to this review, March 12, 2013
Dear Value Guests,

Thank you very much for choosing Me Mates Place as your accommodation choice and taking your valuable time to exaggerate about us.

First of all, I would like to show his reservation as following:

Booking Details : 27055914
Hotel Name: Me Mates Place Room Type: Deluxe Room with Balcony City View
Book Date: 17-Feb-2013
Check In Date: 02-Mar-2013 Check Out Date: 04-Mar-2013
Room Nights: 2 No. of Rooms: 1
Adults: 1 Children: 0
Promotions: Extra Bed: 0

I am pleased to indicate for TripAdvisor supporters that his reservation is one adult mean single and he came with his partner, and did not pay for extra person while his reservation is single; moreover, he said we tried to cheat $10US deposit while we gave him the $10US deposit back with our understanding what type of this guest person is.

I would like to inform that all of beds in rooms are king and queen size bed, and I sell the room for single and double depend on the occupancy.

Finally, I am grateful for who spends the time to read my respond, and I am delighted to provide personal further information.

Best regards

Nak Rithy (Mr.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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235 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Avignon, France
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 10, 2013

None of our expectations were met. They advertise (on Agoda) wifi in the room, swimming pool, seating area, complementary water, mini bar... The wifi works only in the restaurant, the swimming pool is not in the same place, and the rooms are poorly furnished and not well maintained. Also the place is a little off the main area.
When we complain to the receptionist, explaining we chose this place for the pool, the wifi and a seating area in the rooms, and we had none of those. He said the manager will be in touch in the evening. We never seen this guy. Clearly, customer satisfaction wasnt his worry.
It's a shame because we'll be around for a month and will need bus tickets, visa arrangement, laundry, food and all kind of services, but we´ll stay our 2 nights pre booked and we are gone.
Trying to find something positive, I would say a word about the staff, the were extremely friendly and smiling, the manager should take exemple !
Bottom line, there are much better option for the price

Room Tip: I cant think of anything...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, Front Office Manager at Me Mates Place, responded to this review, March 12, 2013
Thank you for choosing Me Mates Place for your recent stay in Phnom Penh city. We have read your comments about our guesthouse and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again at Me Mates Place

Best regards and warmest greetings,

Ricky
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
margate kent
Top Contributor
74 reviews 74 reviews
29 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed March 8, 2013

The hotel is hard to find rooms really shabby it advitises pool but pool is not at this hotel it is a good tut tut ride away when I got there the pool was not very clean no one was using it and I certainly was not for the money there are better hotels nearer to town for people coming to Cambodia from other Asian countries it is a very poor and dirty place that takes some getting use to but people are nice. Must say staff at hotel were great very helpful and food was ok.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, Front Office Manager at Me Mates Place, responded to this review, March 12, 2013
Thank you for choosing Me Mates Place for your recent stay in Phnom Penh city. We have read your comments about our guesthouse and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again at Me Mates Place

Best regards and warmest greetings,

Ricky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aliso Viejo, California, USA
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

I enjoyed my stay here and the staff was friendly. I stayed here back in December and its now march. The tuk tuk driver that was assigned to the hostel was a cool older guy that always gave us the best price on tuk tuk. The location is pretty good as its along the the river and allows a tourist to walk down the river and travel down the alleys to check out all the eateries and etc. go check out the killing field audio tour... Super sad, but glad I experienced that. You can probably trust this hostel to take care of your needs and wants.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, Front Office Manager at Me Mates Place, responded to this review, March 7, 2013
Thank you for choosing Me Mates Place for your recent stay in Phnom Penh city. We have read your comments about our guesthouse and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again at Me Mates Place

Best regards and warmest greetings,

Ricky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2013

This place was a great little place to stay, clean, friendly and in a good location near the riverfront. Stayed a couple of nights and thoroughly enjoyed my stay. Good quick meals and very helpful staff.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, Front Office Manager at Me Mates Place, responded to this review, February 9, 2013
Thank you for choosing Me Mates Place for your recent stay in Phnom Penh city. We have read your comments about our guesthouse and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again at Me Mates Place

Best regards and warmest greetings,

Ricky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 6, 2013

Stayed here for 2 nights in january 2013. Clean rooms, hot shower, wifi and satelite tv. 15 minutes walk to the centre, so a bit off. Compared to an other hostel I stayed in PP and the hostel a befriended couple I met stayed in, the price of a room in Me Mates is about double the price you pay elsewhere for the same comfort but closer to the centre
(try streets 111,107 and 105 between street 217 and blvd Preah Monyvong) for better/cheaper options

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, Front Office Manager at Me Mates Place, responded to this review, February 7, 2013
Thank you for choosing Me Mates Place for your recent stay in Phnom Penh city. We have read your comments about our guesthouse and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again at Me Mates Place

Best regards and warmest greetings,

Ricky
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poland
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 7, 2013

The place is located in a city center, close to the Mekong river.
I stayed there 2 days in Nov.2012. The room was nice and clean, with AC, TV and no bugs (like in Bangkok). The staff is very helpfull and polite (both night and day), the prices are really good and in general I can recommend it :D

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rithy168, Front Office Manager at Me Mates Place, responded to this review, January 8, 2013
Dear value guest,

Thank you for choosing Me Mates Place for your recent stay in Phnom Penh city. We have read your comments about our guesthouse and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It is very important for us that our guests’ experiences are shared.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Me Mates Place.

Best regards and warmest greetings,

Ricky

Me Mates Place.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Me Mates Place

Address: St 90 Sangkat Wat Phnom | Khan Daun Penh, Phnom Penh, Cambodia
Location: Cambodia > Phnom Penh
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #60 of 273 B&Bs / Inns in Phnom Penh
Price Range (Based on Average Rates): $
Hotel Class:2 star — Me Mates Place 2*
Number of rooms: 6
Official Description (provided by the hotel):
Me Mates Villa is a great base from which to explore this vibrant city. Only 0.5 Km from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. For those of you who want to venture out, Wat Saravan, National Museum, Cambodian Cooking Class are just some of the attractions available to visits. ... more   less 
Reservation Options:
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Also Known As:
Me Mates Place Hotel Phnom Penh

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