My wife and I just enjoyed a weekend in PP, taking advantage of their "summer weekend special". Overall, we were impressed with The Quay. It is very slick, modern and has a very polished feel about it.
We stayed in a very nice Panoramic room. We saw one of the other windowless rooms at the back of the hotel and I agree with the previous reviewer - do not even think about staying in one of those. The bed was firm but comfortable, the pillows decent, the shower pressure was good and there was lots of light and room. Each panoramic room has its own balcony, outside seating, 42" plasma TV with a DVD/CD player. They also offer free DSL internet access.
In terms of the overall hotel, it has an excellent location. Right on the riverfront close to a multitude of bars & restaurants and is an easy walk to the Royal Palace Grounds and National Museum. We paid US$2 for a tuk-tuk to get to the Genocide Museum & Russian Market.
The lobby area doubles as a bar/restaurant which served fantastic breakfasts (although stay away from the hotcakes - stodgy) and the dinners were great. The roof top bar is also a very nice place to enjoy a sundowner or two. Interestingly though they dont mention their little pool/jucuzzi at all in their website. It is a non-heated pool around 4m x 2m on the roof. I am not surprised it was never used though as its in quite an odd spot - right in front of the working bar and staircase, so you would be "on display" while in the pool. Definitely not a spot for anyone who is even remotely body concious!
Now, there are some gripes I have about the place which is why I gave only four stars. Firstly, its really quite noisy. Not too much the hotel can do about this given its right on the main road overlooking the river. However, there is a constant stream of honking horns, motorbikes and trucks throughout the night. Secondly, the walls between the rooms are not completely sound proof. I had the unfortunate experience of being woken at 4.15am by a guy watching a movie next door and the thumping base jarring me awake. Sadly, the traffic noise then prevented me getting back to sleep! In addition, the water is just not hot. Ok, ok, its a tropical country but I still enjoy a HOT shower, not a luke warm one. Also, they have this lovely big bath but who wants a luke warm bath?
The front desk staff also need some additional training in customer support. I had earlier wandered over to the post office, bought some stamps and written out my postcards. I attempted to hand them to the front desk to post when they go and post the hotels own correspondence - like every other hotel in the world. Ahhh, negative. Huh? Sorry, we will need you to PAY 50c per postcard (more than the postage) for someone to walk the 5 blocks to drop it off. I thought maybe it was a language barrier thing so went back later and asked a different staff member - this time they point blank refused to accept them. Its always the little things that can spoil the whole ambience you know?
Finally, a gripe about the cocktails at the bar. I understand the prices are always going to be at a premium when you are drinking at such a swanky bar but the tide REALLY goes out when the drink is delivered. If I am going to pay US$8.50 for a martini I'd like it to last a bit more than a couple of mouthfuls. So, my advice it is to enjoy the happy hour (4pm-8pm) then move on.
So, knowing what I know now, would I go back and recommend it to my mates? Definitely. I'd just suggest they pack some ear plugs and dont order cocktails after 8pm!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.