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The Empire Hotel And Country Club: Traveler Reviews


The Empire Hotel And Country Club
Muara Tutong Highway | Kampong Jerudong, Bandar Seri Begawan BG3122, Brunei Darussalam
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Traveler Reviews

88% Recommend
4.5 of 5 stars 103 reviews
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Lovely!

The Empire Hotel And Country Club

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5 of 5 stars
tvegas 17 contributions
Western Australia
Jun 5, 2006
18/18 found this review helpful

We stayed here for 3 nights through the Brunei Air e-club package - included deluxe room, access to e-club, buffet breakfast and dinner as well as limo transfers from/to the airport.
It is visually overwhelming! The Atrium is the 4-level central lobby of the hotel covered in gold and italian marble and the rooms and lounges continue this ostentatious theme - fabulous! Our stay was super, from the restaurant to the laundry staff, and from the food to the country club. You were made to feel very comfortable and service was both friendly and incredibly efficent.

The only poor aspect of our stay was on checking in and out. Initially we were told that our room was superior, not deluxe. The receptionist was verging on being rude until we produced the voucher from Brunei Air, they then spent about 30 minutes (while we were given a complimentary drink) cleaning a deluxe room for us. The day before we left we arranged a time for the limo transfer to take us to the airport to avoid any delays. Unfortunately when it came to checking out we were left sitting in the lobby for 30 minutes (during this time we approached the reception desk several times to try to hurry things along) eventually having to ask for the day manager as time was pressing, and said we would take any transport to the airport. They were the only negative comments i would make. Unfortunately they were both the first and last impressions! Apart from those, i really would recommend this hotel to others.

Good - Excellent staff, incredible buffets, cannot fault the laundry service, nice gym with up to date equipment, shuttle service into the capital and nearby shopping mall every 2 hours, huge swimming lagoon, room had the most comfortable hotel bed i have ever slept in with the silkiest of sheets.

Poor - Reception staff can be rather inefficient, rooms are a little small, an ATM that does not accept any foreign bankcards including mastercard/visa.

  • Date of stay June 2006
  • Member since January 09, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Fantastic hotel well worth a visit

The Empire Hotel And Country Club

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5 of 5 stars
A TripAdvisor Member
Hertfordshire, England
May 16, 2006
19/19 found this review helpful

Have just returned from spending 3 nights at The Empire, as part of our honeymoon. The hotel and staff were fantastic.
On our arrival we were warmly welcomed. The entrance hall is spectular and very grand. It does not matter whether you arrive with a rucksack, wearing jeans and trainers or dressed smartly. The hotel staff are very professional and treat everyone the same.
The atrium is unbelieveable and offers a great view during breakfast.
We had received a free room upgrade as we were on our honeymoon. On entering our room we couldn't believe the size of the room. Our bathroom was fantastic. Marble sinks and floors with a massive shower.
The view from the room was breathtaking. It overlooked the lagoon and sea.
The soft drinks are quite expensive. But the mocktails taste marvellous. You wouldn't realise they didn't contain alcohol. Don't be put of with the fact that you are unable to purchase alcohol. Each person is allowed to bring a bottle of spirits into the country or two bottles of wine, for personal consumption. The restaurants in the hotel will cork your wine free of charge, and you are able to drink alchohol in the restaurants.
There is a free shuttle bus into the city and also to the theme park.

If you need a relaxing holiday this is defiantely the hotel to stay in.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Pure Luxury! Great Experience

The Empire Hotel And Country Club

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5 of 5 stars
germanolatino 16 contributions
Paris, France
May 9, 2006
17/17 found this review helpful

This hotel is just outstanding and incredibly luxurious, I have nothing to add to the previous reviews - just look at the pictures!!! You can discuss the taste of the interior architects, but it's class anyhow. The lobby, the lake-sized pool , the rooms, the movie-house are unbelievable... Despite some previous critics about the food, I experienced perfect service in all the restaurants and wonderful meals (after all you are on Borneo in a tiny little country which is the richest of the world, but not cosmopolitan at all)
On top of all: The hotel is never crowded due to the enormous space everywhere, and it's the perfect place to get rid of your alcohol-addiction! Beware, no alcohol in Brunei...

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2006
  • Member since December 18, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
The Empire is The Empire!

The Empire Hotel And Country Club

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5 of 5 stars
Adam_Issat 46 contributions
Bradford UK
Apr 30, 2006
50/50 found this review helpful

Just like yourselves I too came here and read reviews of the Empire and guess what? It's exactly as it says on the tin -The Empire is THE EMPIRE! There's nothing like it. If you like a bit of gold and grandeur - this is the place to be!

With its majestic lobby, board rooms, lounges, conference rooms, ballroom, arcade, emporium, pavillions, cinema, theatre, restaurants, suites, villas, hundreds of guest rooms and facilities for swimming (indoor & outdoor), bowling, badmington, tennis, squash, golf, gym, spa, basketball and diving - it certainly packs a punch!

Official room rates as follows in Brunein Dollars/night:
Superior 523*
Deluxe 578
Deluxe E-Club 665
Junior Suite 798
Executive Suite 1073(!)

(*Complimentary upgrades from Superior to Deluxe are common!)
So if you can find prices cheaper through your travel agents then go for it!

To my wife's shock & horror I upgraded to the Executive Suite! Shock and horror in the lavish sense of course! The suite contained a kitchen, dining room, spacious lounge, 2 bathrooms, XL-King size bed, jacuzzi, seperate shower room, numerous sinks and a spacious balcony with sunbeds & chairs. Everything operated from a touch a button - curtains, lights, jacuzzi, blah, blah. Not to mention the splendid views of the South China Sea and the swimming pools.

Since the Empire is built in its own vast acres of land it is somewhat out of the way. The shopping districts of Gadong & Yayasan are 30 and 45 mins drive respectively. Yes, distant but the Empire provides a free shuttle service to & fro. Taxis are expensive - so beware!

In conclusion - Great hotel, great staff - a pleasure staying here. Far better than all other hotels i've been to. Would I go back? Yes, yes, yes!
Any questions: adam@issat.am
Do see my photo's!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay April 2006
  • Member since January 19, 2006
  • I recommend this hotel for An amazing honeymoon, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Stunning place

The Empire Hotel And Country Club

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5 of 5 stars
jpw_golf 9 contributions
Crowthorne, United Kingdom
Apr 23, 2006
19/19 found this review helpful

We only stayed one night on a stopover back from KK to London, but The Empire is simply stunning - the sort of place you want to tell everyone about! From the room (with great view through the electronically operated curtains), to the exceptional breakfast (sitting in the spectacular attrium overlooking the pools and sea), and the amazing man-made beach-pool (which must be at least 300yds long, and we were the only ones in it).

And fantastic value (we got corporate rate staying with an ex-pat who works in Brunei). If you ever get a chance to stay there - jump at it!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay April 2006
  • Member since November 14, 2005
  • I recommend this hotel for An amazing honeymoon, Older travelers, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $175 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Empire Hotel And Country Club Also Known As

Address: Muara Tutong Highway | Kampong Jerudong, Bandar Seri Begawan BG3122, Brunei Darussalam