We stayed here for 3 nights through the Brunei Air e-club package - included deluxe room, access to e-club, buffet breakfast and dinner as well as limo transfers from/to the airport.
It is visually overwhelming! The Atrium is the 4-level central lobby of the hotel covered in gold and italian marble and the rooms and lounges continue this ostentatious theme - fabulous! Our stay was super, from the restaurant to the laundry staff, and from the food to the country club. You were made to feel very comfortable and service was both friendly and incredibly efficent.
The only poor aspect of our stay was on checking in and out. Initially we were told that our room was superior, not deluxe. The receptionist was verging on being rude until we produced the voucher from Brunei Air, they then spent about 30 minutes (while we were given a complimentary drink) cleaning a deluxe room for us. The day before we left we arranged a time for the limo transfer to take us to the airport to avoid any delays. Unfortunately when it came to checking out we were left sitting in the lobby for 30 minutes (during this time we approached the reception desk several times to try to hurry things along) eventually having to ask for the day manager as time was pressing, and said we would take any transport to the airport. They were the only negative comments i would make. Unfortunately they were both the first and last impressions! Apart from those, i really would recommend this hotel to others.
Good - Excellent staff, incredible buffets, cannot fault the laundry service, nice gym with up to date equipment, shuttle service into the capital and nearby shopping mall every 2 hours, huge swimming lagoon, room had the most comfortable hotel bed i have ever slept in with the silkiest of sheets.
Poor - Reception staff can be rather inefficient, rooms are a little small, an ATM that does not accept any foreign bankcards including mastercard/visa.






