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“Good to be back” 5 of 5 stars
Review of Westin Dhaka

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Westin Dhaka
4.5 of 5 Hotel   |   Main Gulshan Avenue | Plot-01, Rd 45, Gulshan-2, Dhaka City 1212, Bangladesh   |  
Hotel amenities
Ranked #5 of 52 Hotels in Dhaka City
Perth
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Good to be back”
5 of 5 stars Reviewed March 15, 2013

It's great to be back and recognised by name on arrival from the airport rep, had my diet coke in the car they remembered my choice. Checking into the hotel was less than 2 mins, tipu sultan was there to receive me on the club floor and was courteous as normal. My room as requested on the 21 st floor was super as normal. I got a nice welcome back personal note from the gm. Made me feel like a million bucks, used the gym the best I have used anywhere with great attentive and helpfull staff, the Internet is now much better as they have improved it. My stay was great with the usual fast service, felt very safe in this place amidst the mayhem in the country , security is excellent and I felt good getting my business done.

Room Tip: 21st floor for me.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 19, 2013
Dear Guest,

Your wonderful review of our hotel will inspire us to do more in terms of services.

It will always be great to have you back amongst us in future.

Thank you for taking time to review our property.

Nazrul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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412 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Beijing, China
Top Contributor
64 reviews 64 reviews
50 hotel reviews
Reviews in 46 cities Reviews in 46 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed March 14, 2013

Stayed at the Westin Dhaka for five nights on a business trip. The hotel arranged the pick up service from the airport, and the driver was very polite. As soon as we got on the car, he handed us iced towel and water, which were very much needed in that kind of hot & humid climate. Check-in was prompt, and receptionist was warm and welcoming. The room is decent, comparable to most Westins in Asia.

I was busy working and having non-stop meetings at this hotel. Even though this was my first trip to Bangladesh, I barely had a chance to explore anything else in the city, which was pathetic. On the other hand, I spent a lot of time in this hotel, and I have to say, the service is top notch. The guys at the Executive are really great, very attentive, while we were busy working, they made sure everything was taken care of. We were never short of water, tea, and biscuits. For our working lunch, they worked with the room service team, to ensure we got our food at the exact time we wanted. For dinner, they worked with kitchen and made local special, off the menu items. We were very impressed and grateful. Next time I go to Dhaka, we stay here for sure.

Room Tip: Stay on the executive floor
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 19, 2013
Dear Guest,

Thank you for declaring that you will stay with us during your next visit to Dhaka.

We acknowldege with gratitude all the great comments you have posted about our hotel and the services of our associates.

When can we take your next booking?

Regards.
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Mumbai (Bombay), India
Top Contributor
224 reviews 224 reviews
108 hotel reviews
Reviews in 103 cities Reviews in 103 cities
657 helpful votes 657 helpful votes
5 of 5 stars Reviewed March 7, 2013

i stayed in westin for 3 nights..very spacious rooms with big washrooms..pure white linens, robe and towels...with all necessary amenities... i impressed with their prompt and quick service. they also have nice conference room.nicely decorated rooms and lobby. hotel is equipped with a beautiful swimming pool and gym. Food quality is good with good range of cusines and variety..restaurant is well decorated and nice....nice location ..situated in one of the very important area in dhaka...airport is almost 5.5 miles from hotel..
overall an excellent hotel in dhaka...will recomment for all..

Room Tip: pool facing rooms provide nice view
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 19, 2013
Dear Guest,

We are very happy to see that one of our valued guests is not only appreciating our amenities and services but also recommending it to others.

We will be delighted to welcome you in our hotel during your next visit to Dhaka.

Thank you for reviewing our property.

Nazrul
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Hong Kong
Top Contributor
86 reviews 86 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 2, 2013

enjoyed my stay. this is more a business hotel as it is on Gulshan near many companies.

gym was great with seperate men and women area. the pool also looked good but was busy most nights. the breakfast could have been better. good choices but nothing special and thought the.quality could have been a bit.better.

ate at prego on the top floor twice. great food and view but pricey

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 3, 2013
Dear Guest,

Thank you for reviewing our hotel.

It is a great pleasure for us to know that you enjoyed your stay with us. We have noted your comment on our breafast offerings which will help us for further improvement.

We would be very glad to welcome you in our hotel soon.

Regards.

Nazrul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 1, 2013

The Westin Dhaka is a beautiful modern hotel in a safe district of Dhaka. Rooms are well appointed and large. It's located in a vibrant area with many decent restaurants within walking distance. Staff is extremely friendly and helpful. They do disturb people a lot with cleaning, checking to see if the room was cleaned, bringing snacks and so forth. But they do respect the DND signs so use it if you don't want constant knocks on your door. I had trouble with the wifi which was not always working and I found the tech support lacking. Speed isn't great so Skype is hard to use. Lovely pool and great gym. Breakfast was excellent with many choices.

My main complaint is the price off food. As always, price are astronomical for such a poor country. A simple plate of pasta is USD20, a sandwich is about the same. The quality is fine, but not worth the mark-up. A 5 minute walk will bring you to a nice Japanese restaurant where a meal of sushi, tempura and a few beers will cost you the same.

Room Tip: Choose rooms facing south as the parking across the street nearer to the north side of the hotel bec...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 2, 2013
Dear Guest,

Thank you for appreciating our beautiful modern hotel and mentioning about the its location with refernce to the security aspect.

We have noted your concern on the price of our food. In this regard we believe it is worth mentioning that we give utmost priority to the quality, safety and hegiene of the ingredients of the food we prepare and the way we prepare it. This also involves the process of food safety and hygiene certification from an international indepenet third party food safety inspection company at regualr interval.

We will be very happy to take your booking in our hotel during your next visit to Dhaka.

Regards.

Nazrul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somers, Montana
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 28, 2013

Overall the hotel was very good. A couple of issues included a lot of public smoking, including in the restaurants. My first room also smelled like a smoking room. The staff was great about getting me a different room. The food was good, particularly the lower level restaurant. Good, but not great. I would definitely recommend staying there and would stay there again if I visit Dhaka another time.

Room Tip: The higher you go the less noise from the street.
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 2, 2013
Dear Guest,

Thank you for taking a good note of our hotel and the warm services provided by our associates.

We have taken into account the issues of public smoking that you mentioned and would like to assure you that our best efforts will always be there for resolving the challenges in the best possible way.

We'll be very happy to get you back as our valued guest all the time.

Regards.

Nazrul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norway
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 14, 2013

The Hotel Westin is probably the best hotel in Dhaka (and Bangladesh). The contradiction between the street outside and the hotel is huge, as the quality is at the same standard as any other Westin hotel in the world.

The staff is friendly and the food is good.
They have not been professional enought when it comes to hosting us in conference rooms, as the service interrups us constantly, making it impossible to hold discussion.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nazrul I, Manager at Westin Dhaka, responded to this review, March 2, 2013
Dear Guest,

Thank you for reviewing our hotel.

It is nice to see that you have noticed our adherene to the strict standard of property and services which is a hall mark of any WestinHotel anywhere in the world.

We will be delighted to book your room in our hotel during your next visit to Dhaka.

Regards.

Nazrul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Dhaka

Address: Main Gulshan Avenue | Plot-01, Rd 45, Gulshan-2, Dhaka City 1212, Bangladesh
Location: Bangladesh > Dhaka Division > Dhaka City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Dhaka City
#3 Luxury Hotel in Dhaka City
#4 Spa Hotel in Dhaka City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Westin Dhaka 4.5*
Number of rooms: 235
Official Description (provided by the hotel):
Relax, revive, and experience renewal at The Westin Dhaka – the newly opened five-star hotel in Gulshan. Nestled in the new business district, we are steps from renowned shopping malls, foreign missions, restaurant, art, private clubs, and multinationals. Our hotel is also only eight kilometers from Hazrat Shahjalal International Airport. Refreshing and contemporary, our 241 spacious guest rooms and suites offer modern amenities. Restore the body and expand the mind with the pure relaxation of our signature Heavenly Bed®. The oversized four-fixture bathroom with Heavenly Shower® ensures you feel refreshed. Every guest room offers a generous workspace and High Speed Internet Access. Five contemporary meeting venues offer over 2,000 square meters of functional space. This includes state-of-the-art meeting and banquet facilities featuring LED lighting for an extensive variety of lighting effects, customized projections, and a sound system in the Westin Grand Ballroom. Replenish in our bar or six restaurants. Revitalize in our temperature controlled poolside recreational area that offers spa facilities, steam room, sauna, and Jacuzzi. Our state-of-the-art fitness center offers endless possibilities for your wellness. The Westin Dhaka ensures you will leave our hotel rested, energized, enriched, and renewed. ... more   less 
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Also Known As:
Westin Dhaka Hotel Dhaka City
Westin Dhaka City
Dhaka City Westin
Westin Dhaka Dhaka Division, Bangladesh

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