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“The Holiday Inn feels like a safe haven in Baku-- wheelchair travel” 2 of 5 stars
Review of Sheraton Baku Airport Hotel

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Sheraton Baku Airport Hotel
5.0 of 5 Hotel   |   Heydar Aliyev International Airport, Baku 1044, Azerbaijan   |  
Hotel amenities
Ranked #25 of 102 Hotels in Baku
Anaheim, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“The Holiday Inn feels like a safe haven in Baku-- wheelchair travel”
2 of 5 stars Reviewed March 6, 2010

We were in Baku for a friend's wedding. The Holiday Inn at the airport was the newest hotel in town when we went. This was important because we needed a wheelchair-accessible bathroom. The bathroom worked, but wasn't great. The shower water drained out of the bathroom and soaked the carpet every time. On the plus side, the room was huge and had a great view of the airport.
Traveling to Baku in a wheelchair is not easy, but we did it. The city center has sidewalks without cutouts. Unless, you can jump them, you'll need help. There are no crosswalks, and the cars drive any which way they want. Instead of signaling, they honk. Instead of slowing down, they honk. It's pretty chaotic on the streets. Driving lanes are mere "suggestions." You get the picture.
The worst part of our trip was trying to board the aircraft to leave Baku. Our wheelchair would not fit through the x-ray scanner, and we could not pass through the metal detector because it was not wide enough. No one spoke English. Everyone boarded before us, even though we arrived 2 hours early for our flight to London. When they finally got an escort and a boarding chair for us, one guy tried to dead lift my 170 lb, paraplegic husband to get him into the aisle chair. It was not a pretty sight. I got very angry because they could have injured him by lifting him inappropriately. We finally got to our assigned seats, and I was still seething. I absolutely do not recommend travel to Baku if you are in a wheelchair, and do not speak the language.

  • Stayed August 2008, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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84 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 4, 2010

I have stayed here for 1 night every 2 months for the past 2 years as it is right beside the airport and handy when you are flying home.
Service has never been that good, especially when trying to get breakfast.
Rooms are nice, sometimes have an issue getting a decent shower.
They will quite regularly try to overcharge you when you are checking out so be careful.
All in all it's a pretty nice hotel, but the food although not bad could be improved and the service in the dining room and breakfast time is very poor.
Staff are generally polite and corteous.
This is no longer a Holiday Inn. I think They have pulled out, as I stayed there this week and all Holiday inn signs-logo's etc have gone.
Now just called Airport Hotel.
Would recommend this hotel to anyone who wants somewhere close to airport if waiting for a following morning flight, other than that don't bother as there is plenty other quality hotels in Baku and probably not as expensive.

  • Stayed January 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 19, 2009

Nicest Holiday Inn I have stayed at.. We are used to Marriotts when travelling abroad, however, this Holiday Inn is rated 5 stars and I would not hesitate to stay there again.. Definately not your typical Holiday Inn!

Stayed October 2009, traveled on business
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Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed January 10, 2009

I frequently stay here before flying home, as it's handy for the airport, but there's usually some sort of problem each time I do.

Check-in/out can be painfully slow, like most Baku hotels, and they frequently try to over-charge (take a copy of your booking confirmation). I've had a deposit wrongly charged to my card, then refunded 8 hours later, but I then lost out on exchange rates.
I've been put in a smoking room when I've requested non-smoking, I've been given rooms with u/s air-con in the height of summer, & sometimes I've had no hot water.

One good thing about the hotel is that they do not disable the cooling part of the air-con during the winter, so you are not forced to suffer a 30 deg C bedroom, unlike some other Baku hotels.

  • Liked — Handy for airport
  • Disliked — Check in/out can be problematic
  • Stayed November 2008, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Riga, Latvia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed March 24, 2008

Very nice hotel just right at the airport. Very spacious.
Rooms are very spacious as well (both bedroom and bathroom). Huge window in the bedroom with airport view (nice!), but no disturbing noises from the airport.
The staff is great, very helpfull and very kind, it feels that they are doing everything to serve you in the best way they can.
There is a free shuttle bus from/to the airport and to the downtown too. Meals in the restaurant are very tasty, they have local food there. Loved meat and juices they have there!
They do have a wellness area, which I heard is nice, it' s working from 8:00 till 22:00. Although I didn't have a chance to visit it myself.
I was very satisfied with my stay!

Stayed March 2008
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Additional Information about Sheraton Baku Airport Hotel

Address: Heydar Aliyev International Airport, Baku 1044, Azerbaijan
Location: Azerbaijan > Absheron Region > Baku
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Baku
#23 Luxury Hotel in Baku
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Baku Airport Hotel 5*
Number of rooms: 205
Official Description (provided by the hotel):
Sheraton Baku Airport has the perfect location at Heydar Aliyev International Airport (GYD), just 10 minutes from the beach and 25 minutes from the city centre and just 3 minutes away from the Exhibition Center. UNESCO World Heritage Sites and shopping and entertainment venues are also nearby. All of our 205 air-conditioned guest rooms and suites have everything you need for a restful, productive stay. Keep connected with High-Speed Internet Access, a Flat Screen Television, and a direct-dial telephone. We have plenty of ways to help you stay busy or relaxed. Enjoy a customized session at Gazelli Spa and Wellness, which features Thai massages and a Turkish bath. Swim a few laps at the pool, or get a good workout at the gym. And our business centre offers High-Speed Internet Access to help you get work done. Our hotel also has a wide selection of food and drinks. Flavours serves American breakfasts and Mediterranean lunches and dinners. Grab a pastry and coffee at Cafe Vienna, or watch a game at the Fly Inn sports bar. For an important meeting or event for up to 650 guests, our eight function rooms are ideal. They total 388 square metres and include modern audiovisual technology. ... more   less 
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Also Known As:
Holiday Inn Baku
Baku Holiday Inn

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