I have stayed here many times on business and overall this hotel is a good, decently priced business hotel. The rooms are simply decorated and overall the beds are very comfortable. The rooms are cleaned promptly and fresh supplies are brought in daily.
The temperature in the rooms is either too hot or too cold however and you must ask the front desk for help. The room keycard situation is a nightmare however. If you have 2 guests in the room, one key resets the other. Also the housekeeping master key will reset all the keys, so you are constantly having to go down to the front desk to have them fixed. They front desk does this no problem, but it is still frustrating. The front desk also speaks decent English and is always friendly.
The dinning room is decently decorated, although at several of the breakfast buffets you must ask for more plates, juice, coffee, cups, spoons. They run out of everything and do not bother to restock unless you ask and then wait. Several days in a row they were out of coffee, apologetically, with a market right next door but no efforts to go get more.
The gym/pool/sauna is a separate issue. Despite being there on business, the gym attendants insist that the gym is a charged fee and it is always different but varies anywhere from 15-50azn for use! This is outrageous. They also don't peak English or Azeri, only Russian so be prepared. As a "5 star" hotel, this amenity should absolutely be available to guests.
It's location is inconvenient to downtown Baku, unless you are very familiar. It is difficult to find. It is also not in a very pretty part of the city.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz and Despegar.com so you can book your Ambassador Hotel Baku reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.