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“Top Class” 5 of 5 stars
Review of Grand Hotel

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Grand Hotel
Fuzuli Park, Fuzuli Square | Bes Mertebe Area, Baku AZ1009, Azerbaijan   |  
Hotel amenities
Ranked #22 of 92 Hotels in Baku
Ireland
Top Contributor
73 reviews 73 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
“Top Class”
5 of 5 stars Reviewed May 5, 2013

It is so nice to be able to write a positive review of a small hotel in Baku. This one gets everything just about right. Spacious and well equipped rooms, good services, pleasant and attentive staff and a good location within a short stroll of the Old City and Fountain Square.
Nice restaurant with a terrace overlooking Fusuli Square.
Another good feature is that every taxi driver knows the location.
Highly recommended.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for your nice review.We are very glad to see you at our Hotel at your next trip.
And you are going to have %5 discount for your next stay.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

34 reviews from our community

Traveler rating
    12
    12
    7
    3
    0
See reviews for
3
10
2
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Geneva, Switzerland
Top Contributor
69 reviews 69 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed April 29, 2013

As a business traveler the first thing you expect is a well deserved and quiet sleep. Difficult to do when you hear conversations and television from your neightbour room. Rooms, despite comfortable, are extremely badly insolated. Quality room, clean, friendly staff, good dinner food ... but little details that you cannot accept, for a 4 star hotel, again as a business traveler without a lot of time and energy available to solve. Some example: no cash at reception (so cannot make change to taxi driver, get you the change when paying for a service, ...); english level of staff in general is low (call from your room to reception ... you have to go down because they don't understand your point); ask your business visitor, in front of you, his ID ...; no glass in bathroom for your toothbreath; nowhere to hang your towel (shower); ...
But again, nice hotel, conveniently located, friendly staff willing to help, confortable rooms, ...

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for staying at our hotel.I would like to give information to you and to our future guests as this kind of reviews are important for our future plans.
First of all,we are getting IDs from the visitors of our Guests while we are letting them to go to our Guests'room as it is a regulation and a security item that we are using in our hotel. We must think of our Guests' secure stay,everybody could not be a business visitor.
Second of all,our rooms have standard amenities,refreshments and items.Among them we have glass for TOOTHBRUSH,gillette and etc.But if you mentioned like that,it could be forgotten by our housekeeper,you can easily call the reception from your room and want a glass,as our receptionists know Azeri,Russian,Turkish and English( one of them is an English teacher).We could not except the comment about the hanger as we have hangers at each bathroom where it was mounted to the wall and fixed at the towel shelves.
Finally i would like to tell that your commnets are very important for us because of that i am very glad to see your honest reviews.If you choose our hotel at your next trip,i am going to serve to you personally.Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

Medium size hotel, where each gest is treated as a friend. Staff are very kind and always available to help you. Very nice free Wifi network, great place to work if needed. Just 10 minutes’ walk from the city center, namely Fountain Square, where visitors can find a variety of restaurants and animation. Good rooms and very clean. Definitely a good value for money.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for your nice review.We are very glad to see you at our Hotel at your next trip.
And you are going to have %5 discount for your next stay.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Esfahan, Iran
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 25, 2013 via mobile

Staff are kind and helpful and they can speak English.
Hotel's location is in center of Baku and it's not far from metro station.
Rooms were very comfortable and clean and room service was fine.
Breakfast could be better but it was OK.
Overall, I would definitely recommend this hotel to anyone who wants to stay in Baku for a couple of days.

Stayed March 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for your nice review.We are very glad to see you at our Hotel at your next trip.
And you are going to have %5 discount for your next stay.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 21, 2013 via mobile

Good place... Large rooms ....good beds... Clean.... Very polite staff....good wifi ... Reception's staff can speak English....thanks tripadvisor... Thanks booking.com ... And thanks Grand hotel in Baku...I do recommend this hotel to everyone ...

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for your nice review.We are very glad to see you at our Hotel at your next trip.
And you are going to have %5 discount for your next stay.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atyrau, Kazakhstan
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

If you are looking for a comfortable room just to stay a night, stay in Grand Hotel, cause it's the right place.
First of all it's new, quite, the location is very convenient 3mins of walk to Fountains Square. Close to the old city (historical part of Baku). Hotel administration and housekeeping personnel are very polite and helpful, and what is important - nonintrusive. Almost all personnel speak Russian.

Room Tip: The hotel is small, it doesnt have swimming pool (as far as i understood). Service was very good, fo...
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for your nice review.We are very glad to see you at our Hotel at your next trip.
And you are going to have %5 discount for your next stay.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

t was a sale option to choose the hotel. A right choice indeed!
A good location.
Friendly staff.
A nice room was given with high ceiling.

There were a few issues that have spoiled the overal impression:
-) the electricity blackout (we were informed in advance) caused water pressure problem - it was not possible to take a shower as the pressure was really low.
-) minibar items appeared in our final invoice though no minibar had been ever used. The receptionist solved the problem quickly.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZSK06, General Manager at Grand Hotel, responded to this review, September 19, 2013
Dear Guest,

Thank you very much for your review.

We are very sorry for the blackout as it was an unexpected technical event,but of course we solved all our problems related with the electricity and the water pressure.So we would like see you at our hotel in near future. Let's serve!
Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel

Address: Fuzuli Park, Fuzuli Square | Bes Mertebe Area, Baku AZ1009, Azerbaijan
Location: Azerbaijan > Absheron Region > Baku
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #22 of 92 Hotels in Baku
Price Range (Based on Average Rates): $
Number of rooms: 47
Official Description (provided by the hotel):
Grand Hotel which is located in the center of Baku offers a professional and friendly service to the guests with high standard of accommodation to feel them as comfortable as at home. 10 minutes walking distance to Azneft Boulevard and 24 minutes far away by car to H.Aliyev International Airport. You can enjoy delicious and healthy meals of Breakfast, Lunch and Dinner in 24-Hours open Restaurant. ... more   less 
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