I stayed at Park Hyatt Baku for 3 nights in November 2012. The Park Hyatt brand has luxury accommodations down to a science with their facilities and restaurants/lounges -- the bed was extremely comfortable, room was spotless clean, and the room did not have a residual smell of smoke. The Blaise Mautin toiletries are excellent, and were faithfully re-supplied each day by the cleaning staff.
This particular location had some service issues, where the staff could benefit from more training. Some examples: (1) My colleague had arranged for airport pick-up. Her flight arrived at 4AM. The driver did not show up, where my colleague waited for about 45 minutes while communicating with the hotel front desk. She was told that the driver was involved in an accident. In any case, provided the accident was true, she should have been informed that there would be a delay and another car arranged. Instead, she ended up negotiating for a taxi (they don't work on the meter, and at 4AM, the taxi drivers have leverage). (2) At the first day's breakfast, the head waiter confirmed that breakfast was included in my room, and he only needed me to sign the bill and it would be removed. At check-out, I was told that breakfast was not included in my room rate, where I had to pay additional. As breakfast was 30 euros (US$38) per day, I would have at more than the bowl of muesli. Head waiter should have confirmed before providing a guest the incorrect answer. (3) At check-out, they kept asking me several times if I had used their airport transfers and rented a car for two days (which I did not). There was obviously a mix-up in the system, where it impacted the customer.
The system to access internet is a little stranger. You need to enter log-in details every day on all of your devices for internet access. Some days, I had to enter twice. Once online, the speed was fast. But with three devices, and staying for 4 days/3 nights, I spent 12 times logging into their internet system. Unnecessary waste of time, where there has to be a better way.
There is a separate workout facility which was great to have access to. There are outside members there, where the minority are hotel guests. Facilities are about 5 to 10 years old, where the treadmills were a bit old on technology. Olympic-size (I think) swimming pool.
There's no doubt that Park Hyatt is a five-star brand, and at this time in Baku, is one of the best options in town. However, at the room rates (around US$375 per night, excluding breakfast) is just terrible value. I would have expected breakfast to at least be included, and not have experienced the mentioned service problems.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.