I stayed here for four nights during a conference. Overall it is a good hotel, the facilities are well maintained and the SPA area is particularly nice with a lot of wood. The main problem however is that the staff does not seem to be up to the task. Most of them do not speak sufficient or at least only very basic English. This is not a big issue, but it makes things more difficult and was at least a new experience for me in hotels of such standard. Staffers were mostly always very nice and tried to be helpful, it just left the impression that they lacked proper training. Like when you are sitting in the restaurant having your breakfast and three out of four mornings nobody would come and offer coffee or tea. When asking staff (the door man and some waiters) where to find the Golden Cage Restaurant (one of their restaurants) nobody had a clue (even though the same waiters would wait on us in exactly the same restaurant 15 minutes later --> i.e. probably a language problem, but still strange). Staff seem to be very concerned to stick exactly to opening hours (in the SPA, in the restaurant etc.). When the SPA would close at 10 pm, guests would be asked to leave at around 9.30. When the restaurant was supposed to stop serving breakfast at 10.30, staff was already busy preparing to close at 10.15 (i.e. juice and food would not be restocked) and when somebody (not me, but a guy I saw) arrived at 10.32 he was met by a waiter and his supervisor with a smug smile explaining that he came to late. While I can understand that staff might have to prepare for lunch, the expression on the face of the guy telling the guest that he just missed his breakfast was really unacceptable). Staff at the SPA were nice and tried to be helpful, but most of the time had not the slightest idea about any of their treatments (the treatment I got in the Hamam, was good though!) and overall it seemed to be a bit disorganized.
Food in the restaurants was okay, but not more. Breakfast though was quite good and especially their local fruit jams are something to be tried (although the cherry jam would be better, if they removed the kernels).
As pointed out by someone above already, prices in the minibar are outlandish, 5€ for a Cola, 8€ for a small pack of Pringles.
The hotel is a bit outside of the centre, a taxi will take you there in 10 minutes for around 5-7 Manat/EUR.
- Official Description (provided by the hotel):
- Kempinski Hotel Badamdar is located in the heart of Badamdar district in Baku, Azerbaijan a short drive away from the international airport of Baku "Heydar Aliyev". The luxury hotel features 280 elegant rooms and lavish suites, 4 restaurants and 5 bars, state-of-art conference and banqueting facilities with 21 venues inclusive Ballroom for up to 500 person and Auditorium for up to 500 person, unique 3,500 sqm wellness centre comprising a Kempinski the Spa, a fitness studio, indoor pool, hammam and sauna, even an extra Aqua Park. The Hotel Complex includes as well a 14-floor Kempinski Residences tower boasting 37 serviced apartments, 36 fully furnished offices and a 5,000 sqm Entertainment Center featuring retail centre with three-level shopping mall and one level of entertainment offering billiards, bowling, an ice-skating rink and a lot of other gaming facilities. ... more less
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