Let me start by thanking the front desk staff for their polite and friendly service - they are the best part of the Hotel.
The good points about the hotel are comfortable rooms, nice view, gym and the outside swimming pool (the indoor pool was a little to green for comfortable swimming) - all the makings for someplace you should want to stay.
However.... Having stayed at the Ramada for 2 months I should be able to say I ate there more than 5 times (twice because it was too late for a trip down town).
The restrauant is terrible, most of the food is just reheated from frozen or out of a can - I can comfortable say that because one "Hot Meal" was served with half of it frozen at the center, not cold but actual ice. A salmon pasta disk was served with fish bones and in no way tasted fresh cooked, not something you expect. Tomato soup took 45 minutes to be delivered and the restrauant only had 3 people in it.
As for breakfast, refrigeration was seriously lacking for dairy products and someone in their wisdom removed the glass sneeze covers from over the food - ok a little petty but still...
I must also give special mention to the flies ... In this restrauant you will never dine alone, so think about what was walking over the uncovered food before you get to it! If nothing else they need a bug zapper!
In general after working a 10hr day on site, opting to get a taxi down town to have some good food and not face the disappointment of the hotel menu, is a pretty sad situation. The hotel needs to get a better restrauant service.
What else... Oh yes the "Hotel Bar" not something that should be rocket science but this hotel managed to mess this up as well.
The bar was never manned, so you would have to go and find someone if you wanted a drink - then wait - 25 minutes on one occasion.
They would not stock the beer fridge and run out of brands for days - even the local beer.
One day they even ran out of beer glasses because 4 people were drinking = 4 glasses.
I have skipped over the fact my bathroom ceiling pretty much collapsed, due to a leak, but one word to the front desk and they got it sorted out - perhaps they should be allowed to run the restrauant and bar.
Again thank you to the front desk staff - to the hotel manager, please do something about the restrauant and bar service - make the hotel what it should be, someplace you enjoyed staying - rather than be thankful you're leaving.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Priceline, Orbitz and Despegar.com so you can book your Ramada Baku reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Baku Hotel Baku