During a recent 9 night stay at the Ararat Hotel, I found only one person who exhibited excellent customer service. His name was Hakob and he was enthusiastic, very friendly, and accommodating. The gentlemen in the restaurant during breakfast were also good. Unfortunately, the front desk was awful. The ladies acted as if they were doing you a favor to wait on you and when I was presented with a laundry bill totaling $182 and I objected to it, they were not willing to negotiate at all. They claimed that the laundry rates were listed in the room and when I told them there was no rate information in the room, they told me they didn't believe me. Twice, our wake-up call was late (by 20 minutes) and one day, the wake up call didn't come at all. The business center was a joke. When my laptop lost its charge and I wanted to use the business center, I went downstairs and it wasn't open. I was told to check back in 15 minutes. When I checked back in 20 minutes, I was told to check back at a specific time (I don't recall right now exactly what time it was). When I came back at that time, I found that the business center was 1 computer. The room cleaning was satisfactory, but one day we would have a bath mat and the next day we wouldn't. The drinking glasses in the bedroom were not replaced on a daily basis. The pillows were terrible and when I called down to the front desk and asked for a flatter pillow, I was brought a pillow that was exactly the same as what I had. I will not stay at the Ararat Hotel again.
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