We stayed at the Phu Quy Hai for the second time in May 2009. In total, our extended family have stayed there 6 times over the past 3 years. We liked the location and the good price. HOWEVER, on this occasion, my camera was stolen from my room (most likely by the cleaners) and management could not have cared less.
We are very experienced travellers (esp in developing nations) and we usually take precautions against theft ie keep valuables in the safe. On the one and only day i forgot to lock up the camera it was stolen.
On a visit to the hotel last year, my mother had a necklace and a computer dongle stolen from inside a bag which was placed inside her suitcase. SHe did not realise it until she got home and hence did nothing about it.
There are several other reports of theft at the Phu Quy Hai on this site and we stayed there with our eyes open. I appreciate that it was partly my fault that i failed to lock the camera away, however this event highlights that the cleaners (and/or the security staff) are constantly on the prowl for things to steal and will take whatever opportunity to do so.
The response of mangement was the most maddening aspect of the situation. They talked nonsense about conducting and investigation and viewing CCTV footage. Of course this would have proven nothing. It was simply a tactic to keep us quiet and protract the matter until such time as we checked out.
MY TIP demand that the hotel staff give you the number for the elusive 'Mr Ben' the hotel manager. Then insist that he arranges for a staff member to take you to the police (they will not come to you) and get a report. If nothing else, this is an inconvenience for the hotel and might eventually prompt them to take the ongoing matter of theft seriously.
ANOTHER TIP - you are not required by law (despite what they tell you) to leave your passport with reception at check in. Tell them you will hand it in later and then don't. Or hand it in and then get it back the next day saying you need to get a visa or cash travellers cheques. The passport is what they will hold over your head in the event of a dispute. Retaining it means that they cannot shaft you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.