This review is mixed. On the one hand, the beach and the resort are beautiful, but on the other hand, the staff and management really need to make an effort to improve the customer experience.
THE BEACH: The most beautiful beach we have seen in Vietnam. The sand is white and fine, the water is pristine clear and calm and the setting is spectacular (a lagoon with shallow water and corals, perfect for snorkelling or diving). We saw a few pieces of plastic and bottles floating in the water when we were swimming, but it was nothing compared to the other unmaintained beaches nearby. We understand the staff here do their best to keep the beach clean.
THE BUNGALOWS : Scattered along the beach, the bungalows are simple and rustic, and also very charming and comfortable. We liked the open shower concept with no shower curtain or roof. The fan was making a bit too much noise at night, but we turned it off as the outside air flows through the open roof on the sides of the bungalow.
TRANSPORTATION: The driver arrived on time to pick us up as our flight landed in Nha Trang airport. However, we then had to wait for more than an hour in the city of Nha Trang, as the driver dropped us somewhere to pick up other people who where supposed to join us, but who never showed up. In the end, it took us 5 hours to reach the resort and when we informed the manager of the situation, he did not apologize. He just said the price would be a direct transfer price (more expensive than the shuttle) because apparently we were not supposed to pick up those people, and he left, seemingly angry about his staff, without any other comment or apologies.
THE FOOD: Upon our arrival, we were directed to our table and were automatically assigned the set menu. Nobody informed us that we could have a Vietnamese menu until our third meal. The set menu was an odd combination of French and Asian cuisine (fatty duck rillettes with a thick sweet pancake, spaghetti with crunchy shrimps...). The Vietnamese menu was MUCH better (fresh grilled seafood, a soup, rice... simple and healthy). It's also worth mentioning we found chunks of aluminum in our plates. When we brought up the issue to the resort manager, he got the kitchen manager to apologize to us and he talked to her in such a slavish way that we felt pity for her.
THE STAFF: Apart from one girl from the kitchen staff who was proactive and efficient (I think her name was Thao but I am not sure - she offered to serve us a Vietnamese dinner instead of the set menu, promptly served our meal and interacted with us in a friendly manner), all other staff seemed unhappy and non-existent. We had several talks with the resort manager (in French) and he struck us as an arrogant man who barely cares about his customers (let alone his staff).
THE PRICES: We were expecting it to be an expensive stay, but we had no idea we would get charged more than the price quoted at the time of reservation. We had to dispute the bill at the time of check-out and struggle with the receptionist to get a discount on the transfer following the transportation issue, as a token of their apologies. Overall, the food was overpriced (17$ for a mediocre dinner), and of all Vietnam, this was our most expensive stay. We spent the same amount of money here for one night that we spent in Phu Quoc for three nights.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review which will contribute to improve our the quality of our organization and our relationship with our guest.
I am glad to understand that you liked the location and the beach bungalow, that we charge you at the garden rate, of our resort.
Unfortunately, it is seemed often secluded and far for our guest that flight to Cam Ranh (Nha Trang Airport).
Your email give me the opportunity to advice our future guest to prefer Tuy Hoa airport located only at one hour from our jetty if that will feet their schedule and to stay at least two nights if they will travel this way.
We are not making any benefits on the transfer that we arrange. Our guest are more than welcome to find their own way of transportation and to chose a cheaper option if they can find one. We provide free boat transfer to any guest of the resort anyway. If they choose our services, they should be agreed with our policy that is to organize as less transport as possible to reduce their cost (the price of the petrol nearly increases of 100 % in Vietnam for the last 5 years) and on the same time the traffic and pollution. We organize two shuttle buses a day from Nha Trang city and special transfer from the airport to group, when it is possible, our guests. The schedule of the people who were supposed to travel with you changed at the last minute.
I again, as you have not heard my apologies, apology for your useless wait during your transfer.
The set menu is a Vietnamese one that we have arranged and still improve accordingly to the taste of our usual guest. But like you do, few guests don’t like these arrangements. As soon as these guests let us know, we change their menu.
The pieces of aluminum that you found in your plate were coming from the cover of the special container of our fresh duck “rillettes”. I joined my sincere apologies to the kitchen staff manager and hope you did not suffer of any prejudice following this unfortunate accident.
I do also apologize for my Vietnamese that still basic and can seemed to be rude (my french accent maybe?): I do practice it with the Whale Island Staff when we find some free time to share and my family when i am off. It will hopefully sound more pleasant and less arrogant.
I hope that you did not find me distant: we do welcome a lot of couple for a romantic (sometimes honeymoon) stay and I try to not be intrusive and be respectful . I thought it was your case.
I still available to talk with you about your experience, if you wish to.
Finaly, I wish to both of you a enjoyable snake year, lately, as you left before the new year’eve.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.