My Mum and I just stayed at the Summer Hotel for the past 3 nights. We had originally booked for only 2 nights, but ended up requesting an additional night as our plans had changed. The staff were incredibly helpful and friendly, ensuring our changes were accommodated.
We arrived early, as we took the overnight train from HCMC. Although we were much too early for check-in (6am) the staff brought us hot tea and stored our bags until our room was available.
The room itself was spacious and clean, with quality linens. The breakfast buffet every morning was excellent with a great range of options. All in all, the staff at the Summer Hotel went above and beyond.
What made our stay 'amazing' rather than just 'excellent' was what happened on our last day. We were walking to the Thap Ba Spa and got mugged by purse-snatchers on a motorbike. We took a taxi back to the hotel and the staff took incredible care of us. They took us into their office, called the police and helped us fill out the forms. They then had their Asst Mgr accompany us to the police department and act as an interpreter. Without her assistance, there is no way we would have gotten through the 2 hour ordeal at the police station. They took us over to the station, translated all our forms into Vietnamese for us and ensured the police had all the details. We also realized later that they had taken care of the taxi costs and have listed themselves as a contact point so that the police can reach us through them. The owner of the hotel was there assisting us, as was her incredible staff, and every single one of them was simply incredible in what was a horrible situation.
We loved Nha Trang and this hotel is fantastic. We would recommend them without a moment's hesitation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.