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Novotel Nha Trang: Traveler Reviews

4.0 of 5
50 Tran Phu Street, Nha Trang, Vietnam
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Novotel Nha Trang
Ranked #4 of 96 hotels in Nha Trang
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667 reviews from our community

Traveler rating
    435
    189
    35
    7
    1
See reviews for
Families
114
 
Couples
297
 
Solo
42
 
Business
30
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Almost on the beach.”
4 of 5 stars Reviewed November 21, 2012

Stayed here for 4 nights for convenience as it is almost on the beach and is close to the popular bar and restaurant area in the streets one or two back from the beach. The hotel has a reserved part of beach for guests and this is very relaxing on a lounge under a thatched umbrella, easy to manage! Just watch the traffic crossing the main beach road to get there, although at busy times the security guy helped us cross. Our 'superior' room was on level 4 at the front of the hotel overlooking the beach and without street noise if sliding doors were closed. The first split level room we've experienced. From balcony step inside to a casual table and chair area, then up a few steps to bedroom level, then in the bathroom two steps down to a huge sunken bath/shower. Hotel has a pool on level 3 that was quiet but with views limited to the vacant land next to the hotel. Hotel restaurant was very good with excellent buffets for breakfast and dinner. Could also order casual lunch/snacks at bar/lounge on ground floor. The staff were gracious, smiling and helpful and many spoke good english. Overall a most enjoyable experience and yes, we would return.

Room Tip: Front rooms have beach view and noise is not a problem. I suspect these are 'superior' or be...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask tourers_at_last about Novotel Nha Trang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review
November 23, 2012
Dear tourers_at_last

Thank you very much for sharing your enjoyable experience at Novotel Nha Trang. We are very happy that you’ve enjoyed our excellent buffet and helpful staff. We hope to welcome you back for a more pleasant visit than the previous one.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sai Gon, Viet Nam
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Very good hotel with excellent service.”
5 of 5 stars Reviewed November 21, 2012

Location is great, right in the center and have their own beach. Good facility, good breakfast buffet and wonderful staffs. They made our holiday with my 9 month baby. We are very happy and will come back for sure.
Just one thing one night we had the fire alarm and had to rush to first floor. I had to carried my baby to 7 floors. It was actually a false alarm. Anyway we don't mind much, have a story to tell friends then.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask hoanghuong002 about Novotel Nha Trang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review
November 23, 2012
Dear hoanghuong002

We are very pleased that you have enjoyed our great location and good service at Novotel Nha Trang. Your valued comments are very important to us for improving our service to the best. Please accept our sincerest apologies for the wrong alarm due to the system error. We have taken action to measure the problem and make sure your next visit will not be disturbed.
Thank you again for sharing your experience and we hope to welcome you back at Novotel Nha Trang “Your home away from home”.

Sincerely
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
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Crows Nest, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Hotel with beautiful rooms”
5 of 5 stars Reviewed November 21, 2012

Hotel very modern, very clean, staff were very friendly. The rooms are very spacious, nicely decorated, as are the bathrooms. Restaurant for both breakfast and dinner buffet with a wide variety of food of excellent quality. Guests in the lobby there are 2 Mac with free Internet access. The swimming pool is small but very well maintained We would definitely stay.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Will T about Novotel Nha Trang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review
November 23, 2012
Dear Will T

Thank you very much for your comments upon your stay at Novotel Nha Trang. We are very happy to know that you enjoyed all service at our hotel. Your valued comments have been shared to our staff. We would be delighted to welcome you back in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“A nice stay”
4 of 5 stars Reviewed November 16, 2012

My husband and I had a very nice stay in this hotel. Only downside was the pool could have bigger and also in the sun. Otherwise the staff were attentitive and courteous. The breakfast was very extensive, the same with the dinner. They take $100 which is customary for any mini-bar usage which takes 2 weeks or so to get back :(. Loved the bathroom with the sunken bath, very good for families.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jenne1612 about Novotel Nha Trang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review
November 19, 2012
Dear jenne1612

Thanks for sharing your experience with us. We have shared your valued comments with our staff. At Novotel Nha Trang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back at Novotel Nha Trang in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Great hotel.”
5 of 5 stars Reviewed November 16, 2012

Four great days at this hotel. We had two rooms (wife and I on 18th floor, grown up daughters had room on 8th floor) after the hotel upgraded us. Really nice rooms, really nice food, great service all round. We really did rate this place highly. What surprised us most of all was that our expections were well and truly exceeded. That made for a great stay.

Room Tip: Try for the 18th floor (top floor) on the sea side. Great views out to sea to VinPearl.
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask GrizzlyOz about Novotel Nha Trang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review
November 16, 2012
Dear GrizzlyOz

We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Novotel Nha Trang

Also Known As:
Novotel Nha Trang Hotel Nha Trang
Novotel Nha Trang Hotel
Accor Nha Trang
Address: 50 Tran Phu Street, Nha Trang, Vietnam
Phone Number:
Region: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotels in Nha Trang
#4 Luxury Hotels in Nha Trang
#4 On the Beach Hotels in Nha Trang
#10 Romantic Hotels in Nha Trang
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Novotel Nha Trang is located in the heart of Nha Trang city, one of the 29 most beautiful bays in the world. ... more   less 
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