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“Very good hotel with excellent service.” 5 of 5 stars
Review of Novotel Nha Trang

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Novotel Nha Trang
4.0 of 5 Hotel   |   50 Tran Phu Street, Nha Trang, Vietnam   |  
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Ranked #8 of 109 hotels in Nha Trang
Sai Gon, Viet Nam
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Very good hotel with excellent service.”
5 of 5 stars Reviewed November 21, 2012

Location is great, right in the center and have their own beach. Good facility, good breakfast buffet and wonderful staffs. They made our holiday with my 9 month baby. We are very happy and will come back for sure.
Just one thing one night we had the fire alarm and had to rush to first floor. I had to carried my baby to 7 floors. It was actually a false alarm. Anyway we don't mind much, have a story to tell friends then.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 23, 2012
Dear hoanghuong002

We are very pleased that you have enjoyed our great location and good service at Novotel Nha Trang. Your valued comments are very important to us for improving our service to the best. Please accept our sincerest apologies for the wrong alarm due to the system error. We have taken action to measure the problem and make sure your next visit will not be disturbed.
Thank you again for sharing your experience and we hope to welcome you back at Novotel Nha Trang “Your home away from home”.

Sincerely
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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English first
Crows Nest, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 21, 2012

Hotel very modern, very clean, staff were very friendly. The rooms are very spacious, nicely decorated, as are the bathrooms. Restaurant for both breakfast and dinner buffet with a wide variety of food of excellent quality. Guests in the lobby there are 2 Mac with free Internet access. The swimming pool is small but very well maintained We would definitely stay.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 23, 2012
Dear Will T

Thank you very much for your comments upon your stay at Novotel Nha Trang. We are very happy to know that you enjoyed all service at our hotel. Your valued comments have been shared to our staff. We would be delighted to welcome you back in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2012

My husband and I had a very nice stay in this hotel. Only downside was the pool could have bigger and also in the sun. Otherwise the staff were attentitive and courteous. The breakfast was very extensive, the same with the dinner. They take $100 which is customary for any mini-bar usage which takes 2 weeks or so to get back :(. Loved the bathroom with the sunken bath, very good for families.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 19, 2012
Dear jenne1612

Thanks for sharing your experience with us. We have shared your valued comments with our staff. At Novotel Nha Trang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back at Novotel Nha Trang in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 16, 2012

Four great days at this hotel. We had two rooms (wife and I on 18th floor, grown up daughters had room on 8th floor) after the hotel upgraded us. Really nice rooms, really nice food, great service all round. We really did rate this place highly. What surprised us most of all was that our expections were well and truly exceeded. That made for a great stay.

Room Tip: Try for the 18th floor (top floor) on the sea side. Great views out to sea to VinPearl.
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 16, 2012
Dear GrizzlyOz

We very much appreciate your comments regarding your stay at the Novotel Nha Trang. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 14, 2012

We booked the Novotel hotel from Australia online and were very pleased with the very reasonable price for a 4 star hotel. Once we checked in we paid a little bit extra and got upgraded to a superior room which overlooked the beach of Nha Trang. The room was absolutely perfect - the bathroom was huge and very nicely appointed, the towels soft and at a reasonable size and the bed was the most comfortable bed we have EVER slept on! Breakfast was included and comprised a buffet of fruit, pastries, yoghurt (and small shot glasses of smoothies), hot food, cold meats and an egg and soup station where omelettes or other egg combinations (fried, poached etc) were made to order. Everything was fresh and delicious.
The hotel is well located, straight across the road from the beach (there are about 6 sun lounges available for guests but these are nabbed pretty quickly!). No need to panic as there are plenty other sunlounges available for around 100 VND for two which is about $5 for the whole day - just pick up some free beach towels from the Novotel staff on your way through. It's also close to some great restaurants and wine bars which are only about a 5-10 min walk.
We organised a private tour to the Bo Ho Waterfalls through the tour desk which was great.
I would have no hesitation in staying here again - it was a great find!

Room Tip: Pay a bit extra and get a room overlooking the beach at the front of the hotel.
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 16, 2012
Dear Ingrid0309

Thanks so much for sharing your experience with us and other travelers. That’s our great pleasure to hear that you’ve enjoyed your stay at Novotel Nha Trang. Your valued comments have been shared with our teams and will be the strong encouragement for all of our staffs. We hope to have another chance to welcome you back in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charmhaven, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 10, 2012

As sit here on the balcony, early morning after 3 nights of a 4 night stay, overlooking the picturesque nha trang bay ( see pic)...I say 'wow' is this hotel the best value hotel we've stayed in? Yep..for sure. The fifth hotel,of our 9 hotel honeymoon, will take some beating. Check in...friendly and seamless. Room...clean, spacious, great view. Staff...friendly, attentive, efficient (some language issues but hey, you're in Vietnam). Buffet breakfast...maybe the weakest leg but still more than adequate for what you pay. Buffet dinner...very good. Fresh seafood and meats grilled to order in front of you, good Asian options; soups, noodles and fresh Viet spring rolls. Pool...smallish but never been crowded during our stay. Ok gym, good sauna, reserved beach area on a great section of beach. Located close to all good restaurant options in the tourist area. All this for less than $100AUD/ night inc. breakfast. Really nothing negative to say, for that read my review of Sofitel Saigon Plaza, but that's another story. Love this Novotel, love nha trang, will be back...

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 15, 2012
Dear Henryboy78,

It is so great to know that you had very pleasure stay at Novotel Nha Trang. We always strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

I will share your valued comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you so much for sharing your experience and we hope to welcome you back at Novotel Nha Trang “Your home away from home” in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2012

We stayed at the Novotel in August 2012. It was a great location right opposite the beach. Every morning we sat on the balcony and watched the sun rise. It was also interesting to watch the locals
doing their exercises on the Esplanade. It was within walking distance to the markets, shops and cafes. We found the staff friendly and helpful especially the doorman who went out of his way to make sure that our stay was enjoyable.
The rooms were clean and spacious, with a great bathroom. The buffet breakfast was excellent something for everybody's taste.
We would definitely stay there again.

Room Tip: Ask for a room with a view of the beach when booking. You don't want to miss the sunrise.
See more room tips
  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novotel N, Director of Sales & Marketing at Novotel Nha Trang, responded to this review, November 12, 2012
Dear Rusty01_12

We are very pleased to read that you’ve enjoyed our hotel great location as well as the friendly, helpful staffs. Your valued comments have been shared to our team and it serves as encouragement for all staffs. Thanks for sharing your experience with us and we hope to welcome you back at Novotel Nha Trang in the near future.

Sincerely,
Thuy Nguyen
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Nha Trang

Address: 50 Tran Phu Street, Nha Trang, Vietnam
Phone Number:
Location: Vietnam > Khanh Hoa Province > Nha Trang
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nha Trang
#6 Romantic Hotel in Nha Trang
#6 Family Hotel in Nha Trang
#7 Luxury Hotel in Nha Trang
#8 On the Beach Hotel in Nha Trang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Nha Trang 4*
Official Description (provided by the hotel):
Novotel Nha Trang is located in the heart of Nha Trang city, one of the 29 most beautiful bays in the world. ... more   less 
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Also Known As:
Novotel Nha Trang Hotel Nha Trang
Accor Nha Trang

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