I stayed here for 2 nights/3days and regret staying at this resort. Focusing on the positives, the location is spectacular and the massage/spa treatments are great as there's a Thai expert currently training the staff.
Even before my visit I was trying to get the staff to send me an e-mail confirmation of my booking which they didnt do after many mails. As a 5 star resort I expected them to pay more concentration on their customers. When I asked them to send me a text message of the directions to the resort they texted it in Vietnamese.
During my stay only 1 buggy was functioning and I had to walk up and down the hill top where they gave me a seaview bungalow. When I enquired about the buggy service, they were apparently exeriencing techinical difficulties with all the rest of the golf carts. They had the decency to ask my aunt who is much older to actually walk up and down this hill top. I had to come up with a solution myself and requested a bicylce and when they delivered it to the villa, I realised it had NO AIR or NO BRAKES. I had to storm and throw the bicycle in their faces at the reception.
I know many visitors ended up shortening their stay and changing the accomodation to elsewhere due to the poor service. During breakfast I asked for a hard boiled egg and waited 30 mins for it & they said they were out of GAS. Once they brought the egg it was half boiled with a very runny yolk. When I asked for another HARD BOILED EGG, they brought the 2nd one again half boiled.
The rooms are not spacious at all (room 1228). There are frogs jumping in your toilet and shower area. The bathroom and toilet is located outside and eventhough they say no one can see it from the outside, THEY CAN!!! you feel a bit insecure taking a shower or going to the toilet. As the website says plenty of privacy can be gained, You Cant. "No privacy at this resort" You can hear the people from the next room caughing or even yawning.
If you're looking for a place to eat, go to Sailing Club and if you're looking for accomodation you're better of staying at Vinpearl Resort or elsewhere. Note: there isn't a shuttle boat service from 6.30 to 8.30. they have a hourly shuttle service from 7.30am until 9.30pm but not at 7.30 which is the peak time to go out for dinner. It's a very inconvenient place to stay and is trying to rip off people.
- Also Known As:
- Hon Tam Hotel Nha Trang
- Official Description (provided by the hotel):
- A sapphire blue ocean unfolds at the five star luxury of our boutique style bungalows, amidst the lush green and tropical forest setting. Legendary Vietnamese architecture and an endless pristine of private white sandy beaches, glazed by the sun. Experience Vietnamese hospitality on the silk worm Island, where the deep blue waters meet the clear blue sky. ... more less
- Reservation Options:
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