After booking in to backpackers house after hearing it was a fun and lively place for backpackers we got there in the evening and were seperated into different dorms, my boyfriend being put on his own. After he had a terrible first night, a leaking bathroom (not fit for use), a broken locker and being woken up constantly until after 4am. So we decided to move to a double room. We booked a room with a shared bathroom, we went to check in and were told we couldn't as the previous people hadn't checked out yet and the woman working at the desk (who was extremely rude and unhelpful) said we had to go into the most expensive room after we had had enough arguing with her and waiting around we accepted to go in the more expensive room expecting to get it for pretty much the same price as the room we were supposed to go in, and although it was $6 more expensive we only got a discount of $1. The next day I woke up covered head to shoulder in bed bug bites, after going downstairs for breakfast I showed the woman on reception my bed bug bites (whilst another girl was also complaining about hers) she snatched our room key and said the staff would clean our room, we asked to change rooms or at least change the mattress however they wouldn't. That night the cleaner had sprayed our bed and I got fewer bites however I still got some. The next day we were to check out at 12 and got security knocking on our door twice forcing us to check out, once before 12 and again 20 minutes later at about 5 past, although they'd let other people not check out until 6pm. We went down to pay but expected to get a hefty discount because of the awful service and bed bugs, the unhelpful lady did nothing and wouldn't give us our passports back. We decided to wait until 2.30 for her manager to arrive now the man who works there was on the desk. We were told we couldn't have any money off as we had agreed to stay in the room, the cleaner hadn't seen any bugs and that my bites were not proof enough that there were bed bugs he had wanted us to pick one out of the mattress and come down and show him. He said it might have been in the dorm admitting they have bed bugs but that they take good care of the double rooms. The manager was extremely rude also, we ended up just paying what they told us to as we wanted to just get our passports and get out of there. All the staff were extremely rude and unhelpful, and would not give us a discount despite being 'young and poor' according to the staff but they wanted the money for their business. I can imagine if you have no problems it wouldn't be that bad but it is not a good place to stay and the staff make the stay even more unpleasant. I wouldn't advise anyone stay here.
- Also Known As:
- Backpackers House Hotel Nha Trang
- Backpackers House Hotel
- Official Description (provided by the hotel):
- We are right in the center of the backpackers in Nha Trang city of Vietnam. Close to the most beautiful beach in the world. Luxury backpackers accommodation, free internet or pick up, great bar for backpackers to meet people. Also offer a private room for only 10 to 15 USD. The hostel's friendly staff will be happy to welcome you and will be pleased to assist you with any of your travel needs. ... more less
- Reservation Options:
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