I have mixed feelings about this hotel, which boasts that it's a five star experience. There are some things they do really well, but they miss the mark on the little things that prevent an excellent rating.
Our room was very good, decked out Art Deco style. Quite a good size and a lovely view of the Parfum river. However, our balcony was covered in mildew and was in disparate need of a clean and paint. The bathroom had some basic design faults which didn't make it very practice to use, and it lacked a bath.
The pool was lovely, but very very cold in January, so it's a shame they don't use solar heating like other hotels in VN we stayed in.
The breakfast was quite good, but the usual standard buffet food without anything to make it stand out above the rest. Staff were very friendly and attentive.
It's a very good hotel, not sure there is anything else superior in Hue, but it doesn't compare to other 5 star hotels we have stayed at in Vietnam.
K for a view of the river
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I would like to express my gratitude to you for taking the time to post your honest feedback on trip advisor. We really value this medium of communication as it connects us directly with our guests who share their experiences and we can then use this to improve our facilities and services to future guests.
I was glad to read you were impressed by the “good sized and lovely views from our Art Deco styled rooms”. Our hotel is protected by a special paint every few years and 2014 is the year we will carry this out again. When you visited, it was just after the rainy and flooding season but we have taken note and are currently addressing this issue with the balconies in question. The weather is the main reason our guests do not use the pool and the pool bar in November though January but we will discuss your suggestion at our next meeting with regards to installing solar panels to heat the pool during the cold months.
Rest assured that all of your comments will be shared with the whole team who will be delighted to hear you found them to be “very friendly and attentive”. We hope to have the chance some day in the near future to welcome you back to our beautiful city of Hue.
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.