This was a great retreat and a steal in terms of value. The service was excellent from start to finish. I was picked up at the airport not just by a driver, but also by one of the concierge staff who provided a great mini-tour while driving from the airport to the property. Everything was well organized and she escorted me to my "honeymoon bungalow." The room was absolutely gorgeous! I did a 1/2 day tour of the Tu Duc Tomb, Citadel and Pagoda and they arranged an excellent third-party guide with hotel driver. The guide had excellent English and was super informative and cheerfully answered all of my inquisitive questions while discussing everyday life in Vietnam. They were also very flexible as I added a stop at the train station to purchase my onward ticket, which the guide also helped to procure. When the driver dropped me off he also helped at the train station. I naturally tipped for the great service a reasonable amount for the local economy.
I also tried their spa and they organized a morning full of services for me: accupressure foot massage, manicure, Hue hair treatment, and hair cut. One technician provided the first three treatments in their beautiful bungalows that have a very nice, zen-like feeling and appearance. Through the hair treatment I discovered soap berries and noticed an immediate improvement to the condition and feel of my hair that's still going strong several days later. I highly recommend that all try! The haircut was done by a male stylist and although he clearly didn't speak any English, the gal from the spa reception was on hand to facilitate translation and although her specific vocab for hair wasn't quite up to the task, she was able to describe what I wanted well enough and the stylist clearly knew what he was doing and I got a great cut.
Food was good with a great breakfast buffet included in the room and excellent room service with no extra charge beyond the regular menu prices. Laundry service was also great.
The only downside that seemed completely at odds with the excellent facilities and ambiance was their "fitness center," which had it's own little building that was literally appointed with early 2000s as seen on TV equipment such as Tony Little's Gazelle, that cheap plastic stair stepper with elastic bands for your hands, and super cheap ($50?) approximation to plastic elliptical machines. I was very disappointed with the equipment and after 15 minutes, I gave up trying to do anything there. It would be well worth their investment to get some gym-quality elliptical machines, recumbent bikes, and one or two treadmills and they could easily earn the title of "fitness center" without making any pretention to a proper spa gym that would still give their guests the ability to work out. They do offer free Tai Chi and yoga classes in the morning, but my schedule never fit their set time so the gym was what I was looking forward to the most.
The other small annoyance was a little gate that connected the path where my bungalow was located at the far end of the property to the spa area. It was closed with a lock and staff working nearby clearly didn't know why that was the case, but noted that's they way it was. Instead of getting to the fitness center three small buildings down and just beyond to spa reception, I had to walk 3 minutes around the property to get to spa reception the back way. Quite annoying with little sense to it all.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.