We had booked a river view room, and were delighted to find upon arrival that we had been upgraded to a huge corner suite which even had two balconies. It was also a real bonus to be able to enjoy breakfast on an outdoor terrace right beside the Perfume River, although the food itself was only ok, and there seemed to be a lot of small flies around some of the serving platters!
Considering the very welcome upgrade, it seems churlish to find fault; but we had several reservations about this hotel..............it is in serious need of a refurbishment eg. the sliding doors of the wardrobe constantly stuck and we had to get help to open the safe deposit box on two occasions. As for the decor; some people may love it, but we felt that it was ott on the bamboo theme!
Everything seems to finish up early at night also. When we first arrived at approx 11.00pm there was hardly a light to be seen from the outside, and things were even worse inside with the Reception almost in darkness and only a night porter asleep on a sofa. We looked into the bar and restaurant and everyplace appeared deserted, so although this is a big hotel it doesn't have much of a buzz!
If you are looking for a well located, mid-range hotel at a fair price, you could do a lot worse than the Huong Giang. However, if I get lucky enough to return to Hue myself, I think I might try the Gerbera instead, or if money was no object the Saigon Morin!
I really feel that this hotel deserves a score of 3.5, but since the website doesn't allow this I'm going to upgrade it a 4 because of the generous upgrade we were given
Definitely try for a room overlooking the river
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Firstly, sincerely thank you for taking your busy time to share experience on TripAdvisor.
We appreciated your comments & we do not think it is churlish as we really need it to improve our services.
We are regrettable to know your experience at the hotel is not as your expectation. We commit there will not the above incidents happen again.
We hope you will continue to stay at Huong Giang Hotel Resort & Spa if you have opportunity to comeback Hue in future & we wish your next trips will be memorable.
Nguyen Thi Dieu, Mrs
General Manager Secretary
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.