We stayed for two nights in February. Because of the Vietnamese New Year, Jade hotel was alomst fully booked and (I think) we got the last room available. Needless to say, it was not the best room in the hotel. It was on the ground floor, a bit noisy in the morning, and the window looked directly onto a small alleyway so there was not much light in the room. Otherwise, it was a nice, clean room. I had the impression that the balcony rooms on the 2nd and 3rd floors are quite nice.
We did thoroughly enjoy our stay. The reception is light and airy, with great wifi. The real treat though is the staff, who were by far the most charming, friendly, and accommodating hotel staff we encountered in Vietnam. Every time you walk in, either after a long afternoon sightseeing or a quick run to the minimart, you are cheerfully greeted with fresh juice, tea, or coffee and a little conversation.
The included breakfast is made to order and very good, albeit a little on the small side. The second morning my boyfriend and I ordered our respective dishes and one to share, and it wasn't a problem or an extra charge.
Overall, it was a very positive experience and I would highly recommend this hotel. Try to get a room off of the ground floor!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.