Did not have a good experience. I chose this tour company because of the reviews on this site but I'm sorry to say this is one of the worst tours I've ever had. Our "English" speaking guide, by the name of Trang, could not really speak english and we could not understand him most of the time. He did not talk much either, when he did it was sporadic and uncomfortable. We also found the tour to be expensive, USD30 - 35 per tour (we did 2 days) and an "English" speaking guide for USD25 each day. Each tour lasted 2 hours (if you deduct out the travel time then its even less!). Hue to Hoi An tour was USD63 (we pay USD5 more because our hotel is outside Hue Central, which was fine with us). Please note that this does NOT include any of the entrance fees for any of the sites you visit during the tours! We still had to pay entrance fees separately.
The tour office had promised us that they would take us into town for lunch after the tour and then drop us back at the hotel. However, after the tour, when we asked them to take us to Hue central, which is where their office is, our request was met with protest because they wanted to drop us at the hotel. After much drama, they agreed to take us into town AFTER the driver picked up his motorbike at our hotel. And of course they did not send us back to the hotel, we took a taxi. I really do not see what the big deal is since the tour is not exactly cheap and hardly lasted 2 hours!
We then did the Hue to Hoi An tour with them. We had paid for both tours upfront and had wanted to pay half first but they insisted on paying the full price upfront so we did. Otherwise, at this point I guess we would tried searching for someone else. They had promised an interesting itinerary, including marble mountains, Lang Co beach, etc. But when the time came, Mr Trang told us the driver, Mr Thu, would only take us to a stone carving place and then after that straight to Hoi An. Since the tour office had provided me with an itinerary, I showed this to Mr Trang and once again we had to argue with him to get the driver to do the itinerary for which we PAID for! In the end he agreed to ask the driver to do the itinerary we were given. I'm not even sure why Mr Trang was involved here since he was not accompanying us to Hoi An.
Anyway, so Mr Thu took us on the Hue to Hoi an tour and this was okay. He's just a driver but he speaks better english than Mr Trang! We stopped at numerous places and we took our time (he did also take us to that stone carving place though). He took us for lunch at a local eatery for some good food and that was nice. I can't recommend Stop & Go Travel because of Mr Trang, but if you absolutely must use them, you can try Mr Thu for the Hue to Hoi An tour. I do not recommend their normal tours because I just don't feel it is worth the price.
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