I have made a reservation from Agoda for 3 days 2 nights but they made overbooking.
They sent us to the ohter local hotel which was located in a distant area, crowded by the smoking locals. The room was full of smoking smell and we could hear noise from the loby. Surprisingly when I checked the hotel price on Agoda, it was 8$ cheaper. The Tigon hotel was still open for booking on Adoga. Why would they register on line for booking on Agoda if they are not going to check. Next early morning we went back to Tigon wanted to talk about the price difference and wanted to go for a tour. There was no one who could speak English and we ended up waiting for someone to show up which took pretty much all morning. The disaster doesn't end here. When we were checking out they were reluctant to give us the money back by claiming to us at first there was no price difference, and then the room was upgraded and finally the price was for breakfast. so I had to show them the picture I took from the first day on Agoda, and their website for the room pictures for the second excuse, and for the third, endless arguing and hassle. As if they just wanted us to go away gave us the money in VND reluctantly.
It seems they were only accommodating locals before and now foreigners by putting on Agoda, their service and English was shocking.
It was my second trip to Hue and brought my sister with and ended up spending most of time in hotel hassling. I'm very familiar how Vietnamese treat foreigners since I have been living in Hanoi for a half year now, but booking Tigon hotel was the worst mistake I have ever made in Vietnam.
Well, everyone might have different experience but I will DEFINITELY avoid TIGON.
- Official Description (provided by the hotel):
- Tigon Premium Hotel expertly built in the 5 floor building. The 35 spacious rooms and suite are furnished and equipped with facilities and amenities that conform to the international 2 star hotel standard. Tigon Premium hotel is located in the heart of Hue city over looking to Perfume River to the right and Nhu Y River to the back, which just a few step to both of the Rivers or 5 minutes walk to Truong Tien Bridge. That is 500 – meter away from the famous imperial Citadel and far away from imperial tombs, the city of world’s culture heritage. Tigon Premium hotel will bring distinguished guests great comfort during the time of staying and sightseeing Hue city. It is our great honor to welcome you to our hotel and bring you most enjoyment as you wish to have "a home away from home". ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Travelocity, Booking.com, Asiatravel.com Holdings, HostelBookers, Tingo, TripOnline SA, Hotels.com, Venere and Otel so you can book your Tigon Premium Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.