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“Top notch everything at American prices” 5 of 5 stars
Review of Park Hyatt Saigon

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Park Hyatt Saigon
5.0 of 5 Hotel   |   2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam   |  
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Ranked #2 of 370 Hotels in Ho Chi Minh City
Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
156 helpful votes 156 helpful votes
“Top notch everything at American prices”
5 of 5 stars Reviewed December 16, 2009

I admin did not want to stay here; I wanted to do the "local" hotel option instead of some generic American prototype hotel. My opinion of the place changed about 30 seconds after arrival: it is fantastic. There is nothing generic about this place.

Our flight in and out of Vietnam was via Saigon, so we planned to arrive here and stay the night here, go elsewhere, then the last two nights relax and chill and wind down the end of our trip here.

Everything about this place exudes elegance.

Our Hyatt Passport status got us an automatic upgrade to the pool-side view, but I think the rooms were probably the same. But the pool view is quite great. The rooms are very well appointed. Large flat panel tv, all the accessories/amenities you could ever need (power converters, anything you'd need in the line of bathroom supplies, robes, slippers, free wifi, complimentary coffee/tea/water/fruit, mini bar, Ipod dock hooked up to the TV, etc), amazing bathrooms. Many subtle details that make a lot of difference in the comfort of the room (reading lights that beam from the ceiling, bathroom doors are pocket doors, etc). The bathroom is coated in marble; the Toto toilet is set away in its own nook with its own pocket door for extra privacy. The bathroom and shower are all behind the same glass, it's kind of interesting. The shower itself includes both a rain shower as well as traditional shower, all usable at once. The bathtub definitely seems sized for a Vietnamese person though. The tea set is adorable, and with that they also had a traditional Vietnamese coffee service. There was a price list of just about everything you could possibly want to take from the hotel room, and much of it was reasonable. Their Vietnamese coffee dripper is made out of ceramic, not stainless steel, so this seemed like a slightly nicer gift. We asked them to deliver two of them to our room and add it to the bill--the cost was only about $3/each. A nice parting gift.

The location is awesome. You're within walking distance to all the greatest shopping you could ever dream of--many small street shops as well as several mall-like buildings of endless shopping. It's directly across from the famous Caravelle (which is famous, but not as nice). The Rex Hotel (again, famous but not as nice, but as of recently boasts a casino) is a two block walk. Many great restaurants. Ben Thanh market is maybe a 15 minute walk. It's in the more upscale area of Saigon. Mai Linh Group and Limo taxis are available on site at all times, they have a dispatch set up in their parking lot. Their meter rates are "normal" (you can go just about anywhere you want in district 1 and the meter rate would be $1-2, even on the limo taxis) and it's one of the most reputable taxi companies in Saigon. The meter rate to the airport was somewhere around $4 USD with no traffic (a few bucks more with traffic).

Without a doubt the best feature for us was their pool. Their pool setting was amazing. There's a giant "boutique" hotel being constructed a block away, and noise coming from there at all hours of the day (including nighttime, when things really get busy after things cool down). But somehow it wasn't noticeable. Oddly, there were never very many people at the pool--2-3 people at most at any one time. The pool itself is not Olympic sized, but you could swim laps in it. There were very attentive, attractive, and friendly pool boys there to get you whatever you needed, including having a full menu of drinks and food items. The drinks and food come at a steep price for VN--roughly the American equivalent price in fact (I think I paid about $8 or $10 for a "Saigon" cocktail, which was freshly squeezed passion fruit juice and vodka--it was good and seemed worth it). You can order tea service, but it's $8 or $9/person (whereas pretty much everywhere else in VN, it's just free).

The hotel has a full service spa, with full service luxury locker room. Guests of the hotel can use the locker room, which has a steam room, whirlpool, showers, etc. This was nice to relax in after the pool. The spa itself looked nice, but spa prices were also American prices and we had massages elsewhere so we skipped.

Our only real "problem" came on the last day of our trip. The day prior, they posted a sign saying the pool would be closed our last day at 4pm for a private function. Apparently someone rented out the entire back plaza, pool included. This was not a happy site, given that we specifically chose our last nights here to relax. We possibly would have stayed elsewhere had they told us this when we were checking in. We literally had to rearrange and take our sites to see in order to accommodate this last minute hotel-induced change. When we showed up our last day at the pool, the staff was inattentive to us but rather was instead occupied replacing all of the umbrellas with shiny new ones (they must think Americans are so crazy...the old ones were perfect already). We called up the desk to see if there were any other options, but there were no other options. It seems that money talks, and even hotel guests aren't important if others are spending more money. The staff could have offered us guest passes to some other nearby pool (these do exist...) or made a deal with another hotel w/ a pool, or appeased us with a spa or dining credit, but instead offered no solution. After we left management e-mailed and apologized. I think we may have a points credit of some sort after.

Also, when we were showering one day we got a call saying the manager and janitor were at our door because the fire alarm sensor was going off for our room. Apparently their steamy shower is enough to set off the nearby fire alarm.

The on site concierge was the second most important amenity. She was great both visits here. She was well prepared to offer ideas that included the standard tourist track as well for the more adventurous. We asked for a non-touristy Pho shop and she recommended where she would go in another district (Pho Hoa). And it was great. She was also a great resource to just go up to and ask "what would you expect to pay for xyz? how much should we pay for a moto to xyz?" On our last night we came back late after realizing the restaurant we planned to go to was no longer at its old location, she quickly came up with a suggestion and made us a reservation at Xu (fantastic super upscale Vietnamese fusion, btw).

We encountered more Americans here than anywhere else on our trip. This wasn't necessarily good or bad, luckily the type that shows up here isn't your of the mill annoying tourist for the most part.

We did not try one of the hotel restaurants, however we did order food from the pool boy while at the pool once. We had a papaya salad w/ dried beef, as well as a variety of spring rolls. We had similar things elsewhere in VN, but this food was top notch prep and tasted great--amazing even. They also do traditional afternoon tea in the lobby.

Outside of our one little flap, the service here is second to none. We were frequently greeted by name by desk staff, doormen were always there, the staff was always busy doing something helpful. I would put it at or above the level of Ritz Carlton, for comparisons sake.

If you're wanting the nicest hotel in Saigon, look no further.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Sydney, Australia
Top Contributor
71 reviews 71 reviews
55 hotel reviews
Reviews in 54 cities Reviews in 54 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 14, 2009

From the moment you step out of the car you are made to feel like a celebrity. With nearly six people between the driveway and reception, with friendly smiles, all willing to help YOU, you instantly get the feeling you’ve made the right choice. The staff is absolutely wonderful and also quite proficient in English (unfortunately, we did have some language issues at some of the other hotels in Vietnam).

Once you’ve checked in you are escorted to your room which either looks over the fabulous swimming pool or, for the more daring, the main street. Our room had a street view, which is also conveniently NE facing, which meant we woke up to a sun-kissed bed (It’s the little things!) The Italian restaurant makes excellent pizza at very affordable prices. The Western and Vietnamese food served at Hyatt’s other restaurant is absolutely wonderful. Their wine collection is second to none. The spa is ever so relaxing. We had an excellent time and would definitely stay at the Park Hyatt if we ever find ourselves in Saigon again.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 30, 2009

Upon arrival to the hotel two staff members are stationed and ready to open each door. They greet us while two others insist on taking our luggage. The atmosphere is upscale business and formal. From the airport, we took a taxi for about US $8.00. One can opt to take the Park Hyatt's shuttle for US $55.00+ , but the taxi was no problem at all. The Hotel staff all speak English and are very friendly and helpful.
I'm a 39 year old American tourist with my wife and nine year old daughter and It's our first time to Saigon. I like to travel on the cheap when going solo however it was my daughter's first trip outside of the United States so I threw down for the new 5-star Park Hyatt. I'm a Hyatt Gold Member and familiar with their chain. I booked the hotel through Orbitz and had a "deal" at $234.00 per night. I believe The Park Hyatt may be one of the most expensive hotels in all of Saigon even at this "reduced" price. I had no idea what to expect in Saigon so safety was my primary concern. I read a lot about being ripped off etc..and you do have to watch it with some taxi drivers but It turned out that I was too paranoid and Ho Chi Minh is probably safer than where I live in San Francisco. This hotel, like many in the area, are all very safe and district 1 is loaded with "tourist police". Our room has an electronic safe for passport and things.
The beds are comfortable and the bathroom is nice and large. Audacious, perhaps, but given that privacy is more of an issue for westerners than the Viets one can comfortably use the toilet while another is in the the shower, The bathroom came equipped with toothbrush and toothpaste etc...
Our room was quiet even though it faced the street.
The newspaper was delivered every morning.
We had a small (about 37") flat-screen with all the news channels and the air-con worked well.
All 5 star hotels are different depending on what country you visit and I can't really tell you how the room compares to other 5 stars in the area except that this one appears oriented to business types. I was annoyed at the price to connect to the internet at the hotel (about $18US per day). Yes, I could have gone down the street and connected for free during the day, but I did research and Skype calls at night. The breakfast at the Park Hyatt was about $22USD for each person. We didn't eat breakfast there, we enjoyed sitting on the small plastic chairs on the sidewalk outside of the market for about $4 USD for all three of us. The room is a bit small for a 5 star and perhaps that is why there was no iron or ironing board in the room, however the staff brought one right away upon our request. Vietnam has some of the best coffee in the world bu only a small percentage of the population drink it; there was a way to heat water, but no coffee maker. If you want coffee early in the morning before the stores open, buy some at the local market and bring a portable press style coffee cup! Okay, I know I'm spoiled, but this IS a 5 star Hyatt right?
The location is probably the center of the center, but just about any hotel in District One seems central. For first timers or business types on short stays this hotel is a great way to put your mind at ease while easing into things. Now that we've been introduced, I'll venture into something less $ plush $.

  • Stayed November 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 29, 2009

This hotel was amazing. The service and location were fantastic.

Stayed March 2009, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2009

This was 5 Star quality at every level. The service from all the staff, on reception, room service, spas, waitresses, gym was superb. The breakfast buffet is amazing, the food in the restaurants was of the highest quality, the pool was quiet and relaxing, the lobby bar was relaxing, the pianist was excellent, the rooms were clean, the location is excellent, gym was well equipped .

Can't recommend this hotel enough. This was everything you expect from a Park Hyatt hotel. Worth every penny.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
80 reviews 80 reviews
29 hotel reviews
Reviews in 47 cities Reviews in 47 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 9, 2009

The Park Hyatt Saigon is possibly one of the best hotels I stayed in. Everything in this hotel is perfect: location, friendliness of staff, quality of room etc.

Also good, we never felt like staying in a large hotel. While the hotel was fully booked, it never felt crowded. We stayed at the Sheraton Saigon before, and felt that the lobby was buzzing.

They have a great gym, excellent spa (not cheap) and a nice pool. Rooms are classic in design and very practical in terms of layout.

Saigon is an amazing city. And if you make a trip there, stay at the Hyatt!

  • Stayed November 2009, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
42 reviews 42 reviews
39 hotel reviews
Reviews in 38 cities Reviews in 38 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 3, 2009

Highly recommend Park Hyatt Saigon. Absolutelly lovely room, great location, great service and a nice pool. You simply can't beat it. It's a great respite from a hectic city!

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Saigon

Address: 2 Lam Son Square | District 1, Ho Chi Minh City 70000, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Ho Chi Minh City
#2 Spa Hotel in Ho Chi Minh City
#2 Business Hotel in Ho Chi Minh City
#3 Romantic Hotel in Ho Chi Minh City
#3 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Saigon 5*
Number of rooms: 244
Official Description (provided by the hotel):
Park Hyatt Saigon occupies a prime location overlooking Opera House and within reach of international airport. 244 French colonial designed rooms and suites provide a cozy residential ambience. Xuan Spa offers seven private rooms, an outdoor swimming pool and a fitness studio. Two innovative restaurants: Square One, Vietnamese seafood and Western steak; Opera, all-day Italian dining venue. Ballroom and meeting facilities are elegant in design with capacity of up to 450 persons. ... more   less 
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Also Known As:
Park Hyatt Saigon Hotel Ho Chi Minh City
Hyatt Ho Chi Minh City
Ho Chi Minh City Hyatt

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