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“Fantastic” 5 of 5 stars
Review of Windsor Plaza Hotel

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Windsor Plaza Hotel
4.5 of 5 Hotel   |   18 An Duong Vuong St, District 5, Ho Chi Minh City, Vietnam   |  
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Ranked #43 of 365 Hotels in Ho Chi Minh City
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Fantastic”
5 of 5 stars Reviewed June 14, 2013

My husband and I stayed at Windsor Plaza for our first trip to HCMC. We were very impressed with the service that was offered to us. We were upgraded to a beautiful suite at a reasonable cost, this gave us free wifi, mini bar and happy hour in the executive lounge. There were very few western people who stay here, however we felt very comfortable. The hotel is out of the city centre and in Chinatown, but there is a free shuttle bus on the hour to get you in and out of the city. The price of the jade in the connecting ah dong market cannot be beaten.

Stayed June 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, June 22, 2013
Thank you for choosing Windsor Plaza Hotel for you first, and I hope not the last, visit to Vietnam and Ho Chi Minh City. Your review will encourage us to always strive to ensure all of our valued guests receive our now famous Vietnamese Hospitality. Your choice of an Executive suite lived up to your expectations and our complementary hourly shuttle is a big hit with our guests. Your Jade shopping I am pleased to hear was a plus. We look forward to seeing you again, Vietnam has so much for people to enjoy.
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578 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Ramstein-Miesenbach, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 14, 2013

incredible staff and service. Upon arrival we were treated like royalty. We were welcomed with a delicious, ice cold drink (orange juice, yogurt, and Riesling). Huge thank you to Loan and Serena. we informed Loan we were on our way to Cambodia from there and she put us in contact with Serena whom had just returned from there. She provided us with her itinerary and tips for the next leg of our trip. At one point we left a credit card and camera in the shuttle bus and were promptly notified by the staff. We felt this was going above and beyond.

the room was incredible, great beds, clean. The hotel was about 15 min from the city center but the complimentary shuttle that runs every hour until midnight made up for the location. Best breakfast spread we have had( we travel quite a bit).

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, June 22, 2013
Your review of your stay with us was most pleasing especially the part of leaving your credit card and camera on the shuttle and both returned to you promptly, that is indeed true service and indicative of the care we take with all our guests. We like to say our breakfast is the biggest and best and you found that to be correct. Thank you for sharing your thoughts on your stay and we will certainly welcome your return visit.
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Cairns, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 8, 2013

I spent one week in this motel with out a doubt the best motel i have stayed in there assistance,understanding, communication was first class. There massage and hair salon was terrific with committed staff made my stay with my girl friend that much more pleasurable I will be back thank you

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, June 15, 2013
Thank you very much for taking the time to share your thoughts on your one week stay at Windsor Plaza Hotel. Comments like yours will further our efforts to ensure all of our guests enjoy their stay with us. We are very proud of our staff, and as you discovered, will always ensure guests experience total satisfaction. Thank you again for staying with us and we will look forward to your return.
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 8, 2013

Great Hotel, my wife and I stayed on the 23rd floor with superb views of the city. This gave us access to the executive lounge on the 24th floor. They had a fantastic happy hour every day with amazing nibbles and free Wi-Fi.... the Wi-Fi was clunky , but fine when you got used to the logging on and off all the time...Wi-Fi needs to be more user friendly.


Bonnie Huynh and Oanh (Katie) Nguyen the team that looked after us in the executive lounge and at the bar on the top floor were excellent and a real credit to the hotel, as they love their jobs and make staying at the hotel a pleasure. They helped us with local information and even gave us a Pho cooking guide ...which we cooked when we got home!!! Make sure you keep these ladies, they make Australian hotel team look very average!!

Well done hotel Windsor !!!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
werespond, Guest Relations Manager at Windsor Plaza Hotel, responded to this review, June 14, 2013
Your review of your stay with us was indeed a delight to read, judging by your comments you truly discovered Vietnamese hospitably in your "Home Away From Home" and now have the pleasure of creating your own Pho at home. Your choice of an Executive room highlighted to you both the extra benefits afford to make your stay even more enjoyable. Your comments about our staff will of course be passed on to them Thank you for choosing Windsor Plaza Hotel for your stay and we look forward to your return.
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Idrija, Slovenia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2013

During our one week at the Windsor Plaza in the end of December 2012 we were fascinated about kind staff in this hotel. The staff treats you like family. Our favourite staff was Nguyễn Thị Kim Oanh who helped us about breakfast. Every morning she made our day. She gave us the lot of useful information about Ho Chi Minh, which it helped us a lot. All of other staff were very kind and friendly with us.
Our most favourite thing was the terrace with simple, but nice bar and restaurant on the 25'th floor with beautiful views on the whole city. The food in this restaurant was very delicious. The prices were decent.
We were very comfortable because we stayed in an executive room. We had beautiful room, free internet and good breakfast on the terrace. We will definitely stay in this hotel again.
A free shuttle didn’t operate between New Year holidays. This was very uncomfortable.

Room Tip: Executive Room. It's absolutely worth it.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorPlaza, Front Office Manager at Windsor Plaza Hotel, responded to this review, June 10, 2013
Thank you for the review of your stay at Windsor Plaza Hotel. Like reviews from other guests, you too very much appreciated the service and courtesy extended to you by our staff. The Top Of The Town Restaurant on the 25th floor is definitely an excellent place to start your day as well as indulging yourself with great food & beautiful views for dinner . Every year we are not able to operate the shuttle bus service into the City during New Years Eve because almost roads are blocked for city celebrations and the CBD is only accessible on foot. Thanks again for your comments and we look forward to your return.
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Bolton, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 27, 2013

I did a short stint once as a hotel inspector so my review may not be what you're looking for

the location is in district 5 - unless you have business in district 5 its a little out of the way - the shuttle is very helpful though

The rooms are clean, well kept - the whole bunch of carpets on tile without being by a major piece of furnishing is meh - 3 star - the bathroom is less then what i have at home - 3 star - nothing special - the restaurants are all superb but not the best they could be 4-star - its probably the best feature of the hotel - the shuttle is excellent 4-star - the staff are very friendly 4-star - however i dont know about you but when i arrive - i dont want to have to slap hands to keep my bag - yes i appreciate your desire to help me - but ask first without grabbing - wait for my response - if necessary make only a small movement to convey sincerity; but i just got off an 18 hour flight where i got no sleep, and had gotten ripped off by an airport taxi (which happens anywhere in the world) - the drinks when i check in - nice touch - but i only need one person to serve me - dont swarm. the massage parlour was excellent a little pricey though

Two things I detested
1) card powering room - i want to go into the room and have the airconditioning comfort me after a long day out and about - i dont want to have to wait a few minutes
2) elevator noises - once i press a button - i shouldnt hear any noise until the bing and light announces the elevator has arrived - but stand on any floor press the button and youll hear the cacaphony of binging - i was bored one day so i decided to actually count them - the record was 11 bings before the elevator actually came - the average was 5 - yes i am that boring

My most favourite thing was the pool and fitness area on the 24'th floor - beautiful pool with beautiful views, loved the steam room, and the guy on duty was friendly, helpful and not aggressive

since i havent experienced the executive class in this hotel - id give this hotel a provisional 4 star - it wouldnt take much work to get it up to 5 star - well except for those elevators

Room Tip: higher is better - if i go back id probably pay extra for the executive
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorPlaza, Front Office Manager at Windsor Plaza Hotel, responded to this review, June 1, 2013
Thank you very much for your detailed and valuable feedback. Welcome drink upon check-in is certainly a great way to begin your stay and as you have remarked the beautiful view at the pool & fitness center. Regarding your comment about bag handling and staff approaching at arrival, this of course will be addressed. . We are currently upgrading our facilities and will take into account your most valuable comments. Thank you again for your informative and constructive review.
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Auburn, Alabama
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 27, 2013

During our 16 day stay at the Windsor Plaza, HMC in December 2012 we were treated like family. Our favorite staff/server was Nguyễn Thị Kim Oanh. Oanh learned our favorite breakfast order and our favorite soda, Pepsi Light. My husband said this service matches the “Ritz-Carlton”.
The staff was very helpful teaching us their language and customs. We learned more about each District and shopping. This was our second stay at the Windsor Plaza and we would definitely stay at the Windsor Plaza again.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WindsorPlaza, Front Office Manager at Windsor Plaza Hotel, responded to this review, June 3, 2013
Your review was most encouraging not least of all your comments on our service matching the “Ritz Carlton”. The grasping of a new language is not an easy task. I am pleased that our staff took time out with you to help, not just with the language but also Vietnamese customs during your 16-day stay with us. You truly discovered Vietnamese Hospitality at Windsor Plaza Hotel. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windsor Plaza Hotel

Address: 18 An Duong Vuong St, District 5, Ho Chi Minh City, Vietnam
Phone Number:
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in Ho Chi Minh City
#22 Luxury Hotel in Ho Chi Minh City
#25 Family Hotel in Ho Chi Minh City
#26 Romantic Hotel in Ho Chi Minh City
#26 Business Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Windsor Plaza Hotel 4.5*
Number of rooms: 386
Reservation Options:
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Also Known As:
Hotel Windsor Plaza

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