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“luxury and pempered” 5 of 5 stars
Review of Sunflower Ben Thanh

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Sunflower Ben Thanh
3.5 of 5 Hotel   |   189-191 Ly Tu Trong | District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #170 of 351 hotels in Ho Chi Minh City
Petaling Jaya, Wilayah Persekutuan, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“luxury and pempered”
5 of 5 stars Reviewed June 25, 2013

This hotel is unbelievable from the time I walk into this hotel , its just like walking into a 5 star hotel but at a reasonable price , the detailing of the interior from the lobby , lift , room, toilet and the bed is extremely excellent, the service is also another one to be recommended .would recommend any one to stay in this hotel and would love to stay in this hotel again the next trip to ho chi minh vetnam.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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19 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • French first
  • Any
English first
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 11, 2013 via mobile

We stayed at this hotel for 5 nights and could not fault it, the staff we fantastic, the rooms were spectacular. Would recommend it to anyone. The breakfast was great although if you went down too early the coffee was cold, but the food was fantastic there was always something too suit everyone. We had our laundry done which was very reasonable. The hotel is close to the markets and very central to almost anything else.

Stayed May 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 30, 2013

This is a fairly new hotel, having just opened up in November 2012 - so there is little to fault in terms of the cleanliness of rooms, bathrooms and facilities - it was perfect. The girls at front desk and floor staff were great and friendly. Breakfast was good, a nice selection to cater for both Western and Asian taste. Location was central, approximately 5-10 min walk to Ben Thanh markets, with international clothing stores also a short walk away.

Despite all the positive feedback I have left above, the reason why I have decided to give this hotel a low rating is because upon our arrival into HCMC, our airport transfer (which we arranged with the hotel) failed to pick our group of 7 up at Ho Chi Minh Airport. After a 20 min wait, our group then decided to catch the taxi to our hotel. Upon our arrival at the hotel, we told the girls at the reception desk that our transfer hadn't shown up and that we had to pay for a taxi to get us there - so after a phone call (we assume to the driver), we were then advised by the girls that our driver had (and apparently still was) waiting for us at the international terminal. Problem here was that we had arrived and were waiting at the domestic gate! We were horrified to then be told (following a call made to the hotel manager/driver) that we would still need to pay the US$30 transfer - even though we never received the transfer service!
We demanded to speak to the hotel manager to address the issue however were advised was unavailable to meet and speak to us - but was able to convey his message via the telephone to the reception desk! Long story short, we ended up having to pay the hotel US$20 for the transfer that wasn't provided - and although US$20 is not a lot of money for us, it's the principle of it all.
So our message to the hotel management of Sunflower Ben Thanh: Please take a hard look at your customer service and how you decide to treat your guests, as at the end of the day, this is all it takes to stop a guest from not booking with your hotel and choosing to go with your competitor next door!

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sunflower Ben Thanh

Address: 189-191 Ly Tu Trong | District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Hotel Style:
Ranked #170 of 351 hotels in Ho Chi Minh City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunflower Ben Thanh 3.5*
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