We checked in with our family of 4, and it was a lovely 3N stay.
we had initially wanted a hotel in District 1 but Novotel was one of few hotels with good reviews that allowed our family of 4 to book one room. Most other hotels allow only a max of 3 guests.
The kids had lots of space to play and they loved the cable channels that were offered on the telly.
The beds were firm and we slept very well each night.
We had no problem with any noise, housekeeping was prompt and attentive.
we had a bit of fun with the privacy screen in the bathroom, so far we had only seen those in clubs
so the kids were quite excited over it for a while.
But i must admit, that the language capabilities of the reception staff were a little wanting, and maybe because
of that they seemed a little aloof and unwelcoming.
we were charged an additional amount of $3m dong after we checked in, and trying to find out why we were charged this amount was quite challenging. It was dismaying that we found out about the charge via the excellent sms services of our credit card company, instead of being informed by the hotel staff. so it was quite a shocker!
In contrast, the concierge was excellent, we sought out his advice everyday, and he gave us lots of pointers and tips to explore Ho Chi Minh on our own after our paid tours ended.
Even the porters were way friendlier than reception.
On the whole, it was a lovely hotel, the facilities were new, would defintely stay there again.
But do note, they charge a holding amount on your credit card after you check in if you use a credit card to pay...without telling you in advance :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Warm greetings from Novotel Saigon Centre and thank you very much for your review. I am glad that you and your family enjoyed your stay with us. Please rest assured that I will share your comments with the team, especially with Housekeeping and Concierge, who you so kindly mentioned, and I am sure that this will serve as an encouragement to all of us.
However, I have also noted some of your comments. Regarding the additional charge upon check-in, we do require a guarantee for additional services used in the hotel (e.g. mini bar, room service, Spa) and I am sorry that this has not been properly explained to you. I am not sure why your bank informed you that we charged this amount as we only block it but I will look into that. Furthermore, we will also provide additional training to the team in order to prevent future occurrences.
Once again, thank you very much for your review and if you have a chance to come back to Saigon, please do not hesitate to let me know directly if there is anything I can assist with.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.