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“Wow, you must stay here !!!” 5 of 5 stars
Review of Caravelle Hotel

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Caravelle Hotel
4.5 of 5 Hotel   |   19-23 Lam Son Square, District 1, Ho Chi Minh City, Vietnam   |  
Hotel amenities
Ranked #7 of 362 Hotels in Ho Chi Minh City
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Wow, you must stay here !!!”
5 of 5 stars Reviewed November 19, 2012 via mobile

This is definately the hotel to stay at, as soon as we walked in the door, we felt like we were in pure luxury. Every single one of the staff are so professional and friendly. It is in the perfect location, close to all the boutique stores and right in the city centre, walking distance to everything. The beds are absolutely amazing, as is everything else about this hotel. Unfortunately we are only here for one night due to a flight cancellation, although I feel like I never want to leave, amazing, will definately return !!!

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,402 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (280)
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South Perth, Australia
Top Contributor
114 reviews 114 reviews
63 hotel reviews
Reviews in 62 cities Reviews in 62 cities
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed November 19, 2012

My second stay at this hotel. I just love the location of this hotel to so many of the city's highlights and the staff are exceptionally polite and accommodating, the rooms and breakfast great. My only disappointment was that we were too early for the Xmas decorations - I'm just going to have to come back!

Our room overlooked the beautiful swimming pool area with the river in view a few streets down. The Caravelle has great rooms and we had no noise from other guests or outside.
This time we stayed at signature level and it was worth the extra $. It was good to be able to sit in the club area and have a drink and just look out the window after walking around in the heat outside. The view was even better at night time with the surrounding buildings lit up.

The Caravelle is opposite the Opera House; the cathedral and old post office are just up the street and the Reunification Palace and War Remnants Museum are an easy walk - just check to see when the latter two have their lunch-time visitor free period. We also walked down to the Ben Thanh Market - it's undercover and is a good place to buy presents and souveniers but can get a little crowded (mainly with stall owners) and stuffy in the inner aisles. Also did shopping and bought reasonably priced women's silk tops and scarves along Dong Khoi street (alongside the hotel) between Le Loi street and the river.

Room Tip: Go signature level - it's worth it
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed November 17, 2012

Ho Chi Minh City is our first stop in a 2 week trip through Vietnam & Cambodia. Overall, we have been happy with the Caravelle.
Pros: centrally located; rooms are clean, well-appointed, & quiet (we have not experienced issues with noise as many others have noted); neighborhood is safe for walking with many restaurants and shops nearby; the breakfast buffet at restaurant Nineteen (included in our room rate) was extensive with wide variety of Western & Eastern food available, delicious, & very fresh food; wifi was free, fast, & reliable.
Cons: customer service needs improvement- while the staff/management ultimately does try to accommodate needs, they make the customer feel as if it is burdensome. This comment is based on our experience at check-in. Arrived to hotel after 1am local time, after traveling for more than 24 hours. Assigned to deluxe room per reservation & discover upon opening door that is a smoking room. We were never offered option of smoking vs. nonsmoking - my husband & I do not smoke and he is allergic to strong odors such as smoke. Return to lobby to request nonsmoking room to be told by night manager that there are none available, it is travel agent's fault for not requesting nonsmoking room, & that we should keep this room for the night & hope to change next day. No empathy displayed, nor other options offered, except to try to up-sell us to a Signature room for $65/day extra. Ultimately, upon our insistence, were given a nonsmoking room, which was an upgraded Signature room & told that we might have to switch rooms following day. After long travel time, felt that this type of haggling was unnecessary. Next day were told that could keep room, at no extra cost, which was very nice of management. However, no comment was made about use of Signature lounge. Visited lounge twice to have juice and few canapes. At second visit were told that we were not permitted to use lounge, that was room upgrade only, which was somewhat embarrassing. Would have been fine with this arrangement, if had been informed. After first "reprimand" (which is what it felt like) were informed sternly twice more at front desk & with message to room that we were not to use the Signature lounge unless we wished to pay extra. This experience left us feeling like we had been a burden to the hotel and not an appreciated guest.

Room Tip: Request smoking or nonsmoking during initial reservation.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 17, 2012

We spent five nights at the Caravelle Hotel and enjoyed our stay very much. Our room was on an upper floor of the new tower and we had a lovely view of the Saigon river from our window. The room was spacious and clean and the bed was supremely comfortable. I also appreciated the free wi-fi and nightly turn down service. We didn't eat at the hotel but did enjoy drinks at the 9th floor bar, billed as being on the rooftop but this wasn't quite true. We also spent a lovely day relaxing by the beautiful pool. The bells on the tables to call over a waiter made us feel extremely spoiled!

The location of this hotel couldn't be better. Right across the street from the opera house, we were able to walk just about everywhere we wanted to go. We took a taxi to and from the airport (Caravelle's airport shuttle service is outrageously expensive) and twice to dinner but otherwise we walked. For the price, this is probably the best hotel in District 1.

I would have given this hotel five stars except for one little thing. I accidentally left my glasses behind in the bathroom and have been unable to get the hotel to mail them back to me. Our email address was asked for upon check in and we were told this was so they could email us if they found anything in the room after we checked out. I never received an email about the glasses and instead had to contact them. I offered to pay for shipping and have sent several more emails but haven't heard from them again. A truly great hotel would have taken care of this small service.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 17, 2012

Friends recommended this hotel to me as a great place to start our exploration of Vietnam and it did not disappoint. It is a western style premium hotel with a distinctive Ritz Carlton feel about it at what I felt was a very reasonable price.

The rooms are spacious and well decorated, the upstairs roof top bar excellent and the breakfast buffet (if you are into that sort of thing) outstanding.

The staff are consistently excellent and very well trained.

The caravel is well positioned, not far from the markets and shopping areas and is definitely worth staying a few nights at.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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australia
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed November 15, 2012

Spent 4 nights in a Signature Deluxe room and luved it....well worth paying the little extra $$
Arriving late on a Friday night we were checked-in, in our room ( part of the Signature privileges) Room 909 which is on the lowest of the Signature floors....abd was surprised in the morning when opening the curtains to view.....a hedge !!! Pros / Cons : i was going to request a higher floor but thought the convenience of being on the same floor as the Signature Lounge and the Saigon Saigon Bar and the fact i didnt need to catch elevators outweighed looking out the window !!!
Signature Lounge : As I said Superb" ...breakfast was varied and plentifull and the staff could not have been more helpfull. The Lounge has drinks and "Canapes" from 5.30 till 8.00...for get the canapes..this was more like a mini buffet and my wife and I ate so much on our first night we could not go for dinner...as i said, well worth the extra $$$
Saigon Saigon Bar : great atmosphere and were entertained by a Cuban Latino band nightly.
Cant wait to go back , fantastic location for sightseeing , we walked every where and got a taxi once as it was raining....cost....50c !!

Room Tip: see my comments above pros/cons
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne Australia
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed November 13, 2012

We stayed here a few weeks ago for 2 nights. Our room was spacious and yes a little dated but the bed was really comfortable. Check in was quick and staff were all friendly and helpful.
The location is great, close to the market and shops. The pool was fine and so was my pedicure at the spa. Good gym also.
Rooftop bar is a great spot for a drink. Can also recommend the Rex Hotel rooftop for a drink and great views. Would stay here again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caravelle Hotel

Address: 19-23 Lam Son Square, District 1, Ho Chi Minh City, Vietnam
Location: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Ho Chi Minh City
#5 Spa Hotel in Ho Chi Minh City
#6 Romantic Hotel in Ho Chi Minh City
#7 Luxury Hotel in Ho Chi Minh City
#7 Business Hotel in Ho Chi Minh City
#12 Family Hotel in Ho Chi Minh City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Caravelle Hotel 4.5*
Number of rooms: 335
Official Description (provided by the hotel):
Caravelle Hotel is one of Ho Chi Minh City's leading international 5-star hotels - in the centre of the business, shopping and entertainment district, 8 km from Tan Son Nhat International Airport. The Hotel opened in 1959 with modern design combining French and Vietnamese architecture and to this day the address and service ensures we have kept our iconic landmark status in the Heart of Saigon. ... more   less 
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Also Known As:
Caravelle Ho Chi Minh City
Caravelle Hotel Saigon

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