I was looking for the best hotel experience in Saigon and after reading dozens of reviews chose the Caravelle. The hotel was as clean and comfortable as you might imagine any nice hotel to be ultimately it was nothing special, especially for a room that was over $200 per night.
PROS
Great location in the city center. However, there are many cheaper hotels in the area that share practically the same location. For example, I also stayed at the Continental Hotel directly across the street and got an Executive Suite with much more character for the same price as the standard King bed room at Caravelle.
The room was clean and comfortable.
The hotel provided a late check-out (2 p.m) on our last day at no extra charge.
CONS
This hotel has no character. The rooms have no more style than a standard Embassy Suites in the States. They are large and have all the amenties but nothing that ultimately rates the high price of the room.
The King bed room was large but the bathroom was small - the size of a standard American hotel bathroom. Nothing luxurious about it at all.
The rooftop bar is OK but drinks are outrageously expensive for Saigon and they had a predictable expat band playing too loud the entire time we were there. Try the rooftop bar at Rex Hotel or the Majestic instead.
Service was unimpressive. I was convinced that our room included breakfast but the staff said it did not. There was no apology or concern from the staff just a simple "no."
The published room rate does not include VAT or some other unexplainable service charge. I stayed at Continental Hotel in a room that cost $159 per night and was billed $159. For two nights at Caravelle, I not only paid the published room rate but also over $70 in VAT and service charge.
The hotel has no free wireless internet in the room. To access internet, you must pay $17 per day.
SUMMARY
I think this hotel is geared toward business travelers who have large expense accounts. However, I can find no reason to recommend this hotel.
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